Koons Arlington Toyota

Good service. No haggle policy was not true; had to haggle over price, trade-in and they attempted to double charge me for freight/delivery fee ($810.00). After I repeatedly questioned them on this fe haggle over price, trade-in and they attempted to double charge me for freight/delivery fee ($810.00). After I repeatedly questioned them on this fee they finally agreed to eliminate it. Felt I received a fair price on the new car. Overall happy with the experience. More

I was quite impressed with Koons Arlington Toyota especially the sales rep, Chetan Chavan, his friendliness and knowledge. He answered so many of my questions. I also found the car I wanted. When especially the sales rep, Chetan Chavan, his friendliness and knowledge. He answered so many of my questions. I also found the car I wanted. When I went to pick up the license plates even though Chetan was on his way home he stopped and put them on. I had visited several dealerships in the area and can honestly say I was very satisfied with the service and most definitely would recommend this dealership. More

In May 2011, we purchased a 2011 Avalon and were impressed with the excellent customer service that we received from Mr. Henry Garcia. Yesterday, we drove past multiple Toyota (and Honda dealers) in impressed with the excellent customer service that we received from Mr. Henry Garcia. Yesterday, we drove past multiple Toyota (and Honda dealers) in Fairfax to return to Arlington to purchase a 2011 Corolla SE from Mr. Garcia. He was patient with our questions, ensured our satisfaction with our purchase, and worked collaborately with his colleagues so that all stages of our purchase went smoothly. In addition, Mr. Garcia was courteous to my entire family including my four young kids. For all of the excellent reasons, we looking forward to working with Mr. Garcia again in the future and referring our friends. Thank you for an excellent car purchasing experience. More

My wife and I find online the exact vehicle she wanted (model, color & trim level) at this dealership. We walked in with a target monthly payment and in less than one hour, the sales team found a way to (model, color & trim level) at this dealership. We walked in with a target monthly payment and in less than one hour, the sales team found a way to achieve it - no tricks, no pressure. We also got a good value for our trade-in. More

I would definitely recommend this dealership. The salesperson was knowldegable, friendly, and helpful. He was patient and willing to provide all necessary information. All employees were helpful re f salesperson was knowldegable, friendly, and helpful. He was patient and willing to provide all necessary information. All employees were helpful re financing and willing to accomodate. They also went above and beyond in offering--unprompted--to provide a loaner car. Excellent customer service! More

We appreciated Ty's directness, friendliness, and honesty. Other dealers (at other dealerships) had been cagey about financing or less than willing to take time with us to show/explain what the diffe honesty. Other dealers (at other dealerships) had been cagey about financing or less than willing to take time with us to show/explain what the differences were in cars and the money end of things. It was largely Ty's presence that made us want to come back and buy--he made us feel comfortable! More

I've bought around 7 vehicles in my lifetime. My experience with Koons Toyota in Arlington was hands down the BEST one I have ever had. I started an email dialogue with Oscar on Friday morning. It w experience with Koons Toyota in Arlington was hands down the BEST one I have ever had. I started an email dialogue with Oscar on Friday morning. It was never pushy. We set a time and for Saturday and I listed the different vehicles I wanted to test drive. When I arrived, he was ready. The vehicles had been pulled and were right there. While we test drove the vehicles, we actually talked. He never got "salesy" on me. I asked questions; he answered them frankly. I never felt pushed in one direction or the other. I ended up selecting a vehicle different than the one I had chosen. I thought I wanted and FJ Cruiser, but ended up with a Tacoma. My car was appraised while we were driving. They showed me the reasoning for their offer, which was more than fair. This whole process was a conversation, a professional conversation. In the past, I was made to feel "lucky" for the offer on my trade in. Here, it was a business transaction where I was treated like an adult. The paperwork was almost completed by the time all of this transpired, not as a "get it now, we can't offer this another time", but rather not to waste my time. The exact vehicle I wanted was not on the lot. They didn't try to push their stock on me. They found EXACTLY what I wanted at another dealership and had it delivered. I can honestly say that I enjoyed every moment of the experience. As long as I live in VA, I will never buy a vehicle anywhere else. Joe Little, Arlington More

Both gentlemen were very informed about the products and extremely helpful with regard to our special issues. We needed a vehicle that would transport a concert harp and Sherko was helpful in determining wh extremely helpful with regard to our special issues. We needed a vehicle that would transport a concert harp and Sherko was helpful in determining which vehicle would be appropriate. We were also in a bit of a hurry and they were very efficient. More

Oscar was very thorough with the information he conveyed, presented all of the options to us, was transparent about the pricing versus amenities, etc. We had a great experience at Koons and felt that the st presented all of the options to us, was transparent about the pricing versus amenities, etc. We had a great experience at Koons and felt that the staff was professional, friendly and willing to work with us! I'd definitley recommend the Koons Arlington Toyota team and especially Oscar Canales. More

The dealership provided excellent service and most importantly fair in pricing. We negogiated the price on line and the dealership had the vehicle ready on arrival. importantly fair in pricing. We negogiated the price on line and the dealership had the vehicle ready on arrival. More