Koons Arlington Toyota

Working with Koons Arlington, its staff and Steve Cox, as our Sales Rep, has been a very positive experience. We were impressed with the amount of services provided (i.e. title service, taxes, related costs our Sales Rep, has been a very positive experience. We were impressed with the amount of services provided (i.e. title service, taxes, related costs) and ensuring that the car would pass our Maryland inspection. The value of our trade in was very generous and it has been a pleasant experience working with all those at the dealership. We were glad the issue with our car CD player was handled well and Koons Arlington is doing what they can to help make things right; we really appreciate the service! We gave our ratings because we have been very pleased with how we have been treated. We would definately buy a car from Koons again and we would highly recommend them to our friends and family. More

We had a fantastic experience. The price of the car was great and the customer service was friendly and first rate. Steve Cox took care of us and made our experience a very pleasant one! great and the customer service was friendly and first rate. Steve Cox took care of us and made our experience a very pleasant one! More

Koons Toyota caught up with the 21 century. Congratulations. The moment I arrived Maria gave me straight, honest, real answers. Manager Henry gave me the rock bottom $$$ figure. I knew all abo Congratulations. The moment I arrived Maria gave me straight, honest, real answers. Manager Henry gave me the rock bottom $$$ figure. I knew all about this new Venza and its price before I arrived there. No tricks, no hassle, no bs. Honestly, I was impressed. A week prior to that I went to another Toyota dealership and the experience was completely opposite. I felt like I was in 1950's used car dealership. Thank you Koons Toyota, Maria and Henry. More

I contacted four Toyota dealerships and two Honda dealerships before purchasing my Sienna at Koons, Koons, specifically Oscar Canales was the only salesman who told me exactly what Sienna's he had in dealerships before purchasing my Sienna at Koons, Koons, specifically Oscar Canales was the only salesman who told me exactly what Sienna's he had in stock and what his best price was. Coincidently, he had better prices than the other salesmen. I appreciated the fact that he did not waste my time. All his managers and the business manager was also very courteous, too often salesmen treat women like they don't know how to spend their own money! I appreciate Koons attitude towards women! More

I went to Koons Arlington to get a new Toyota SUV and they had THE BEST service. They were SO friendly and SUPER helpful. We worked with Tache and he clearly described every single piece and part of th they had THE BEST service. They were SO friendly and SUPER helpful. We worked with Tache and he clearly described every single piece and part of the car. When we drove away, we knew exactly what every button meant! :) He was FABULOUS. I would highly recommend Koons Toyota. We had the most positive and enjoyable customer experience there. If you are going to go anywhere in the DC, Maryland or Virginia area- go to Koons and ask for Tache! More

I bought a 2010 Nissian Armarda Platnium edition from Koons in Arlington Va, the saleman was wonderful until the vehicle was off of the lot! Once the vehicle was off of the lot, I took it to my garage in Koons in Arlington Va, the saleman was wonderful until the vehicle was off of the lot! Once the vehicle was off of the lot, I took it to my garage in Pa to have it gone over only to find out that it had issues, the vehicle had to different sets of tires on it which I questioned the saleman about and he blew it off like I was a dumb blonde (this is a big no no for 4x4 vehicles) the tires were so wore on the inside that it wouldn't pass PA inspection, and the tires were never balanced when they placed them on the vehicle, every single tire was out (I haul 5 children around in this vehicle on a daily basis) So I had to put 4 new tires on, and when the garage checked the sticker on the inside of the drivers door to check for tire size it called for 20" tires and there were 18" tires on it, but the spare was a 20"! This vehicle also being a platnium edition they only come through with 20" chrome wheels standard! I contacted the dealership and of course got the run around that they never changed the wheels, thats the way they got it, it passed VA inspection, they drove it and it was fine, they did end up sending me a check for $450 towards tires, which cost me over $700 and they told me they usually wouldn't have done that either but because my husband is overseas doing good for our country and I have cute kids,they wanted to make me happy! Guess what still not happy, and no one knows where or what happened to my rims, mind you rims that cost over $750 a piece to replace! Would I go back xxxx NO! would I recommend them xxxx NO! They should of done right by fixing it completly not half xxx just to shut me up! Beware of the nice saleman on the phone and in person, but once you drive off the lot forget about it, cause you will get nothing but attitude and rudeness! Amber R. PA More

I had an excellent experience with Koons Arlington Toyota. As soon as I arrived, I was greeted by the general sales manager, Chris Kronzer who introduced my family and I to Ermek Karachev, the sales r Toyota. As soon as I arrived, I was greeted by the general sales manager, Chris Kronzer who introduced my family and I to Ermek Karachev, the sales representative. Ermek was an outstanding associate who took his time to explain everything to us. One thing I loved about Ermek was the fact that he actually explained the "true" meaning of leasing a car. After telling us about all the promotions he started asking us some questions as to where I will be driving the car, etc.. to help me get the most suitable car and once that was taken care of he asked me the cars that I wanted to look at. Furthermore, Ermek took me out and showed me all the cars that we had talked about while sitting inside and explained the differences within the cars. Once that was done we came back in and started talking about the financing options that I would be interested in. Once I decided the car I was going to purchase, Ermek was willing to negotiate the price with me because another dealership was offering the same car for a less amount. Ermek's, customer service did not end there; however, the next day he called me to make sure everything was perfectly fine and he actually did that for a couple of days. I can honestly say this is the only dealership where the customer service is beyond expected. Although Ermek stated that he has just started working at Koon's Toyota, it does not seems like it, he really knows how to take care of his customers and I will definently recommend this dealership to my family and friends and most of all tell them to speak to Ermek when they are making the purchase! More

I brought my wife's car for oil change and transmission fluid change, eventually, they made a crack on the windshield. But they didn't want to accept what they did and I was told to come back to see manage fluid change, eventually, they made a crack on the windshield. But they didn't want to accept what they did and I was told to come back to see managers. Also they replied with "DON'T Know, call this number' responses each question I was compltely disappointed with their service. next time i will try with the Alexandria Toyota or Tysons Corner toyota since our family owns 2 toyotas. More

I had an excellent experience with Koons Arlington Toyota. Before I arrived, I spoke with Mr. Najor, the sales manager, who was courteous and willing to work with my concerns. Upon arrival, Mr. Canale Toyota. Before I arrived, I spoke with Mr. Najor, the sales manager, who was courteous and willing to work with my concerns. Upon arrival, Mr. Canales accompanied me on my test drive and developed a preliminary financial report and bill. Mr. Canales spent a significant amount of time explaining the operation of the Prius, which was an entirely new driving experience for me. Because I had another appointment to keep, I put down a deposit without carefully reading/understanding a few parts of the sales offer. Upon reviewing it the next morning, I questioned if the offer accurately reflected our discussions. When I returned to Koons, Mssrs. Canales and Najor cleared up any and all questions that I had. I left with a new car, and a strong recommendation for Koons Toyota. Additional note: I usually check the reputation of a seller before purchasing items of significant value. I was so happy with my rather spontaneous test drive that I didn’t do so. Because buying a new car is hardly my favorite pastime, it’s an added bonus to see that there are other happy customers out there. More

Salesman Chetan Chavan is extraordinary! He was very helpful, thorough, and pressure-free. He listened to me and understood what I needed in a vehicle. I was impressed with him and my financial officer helpful, thorough, and pressure-free. He listened to me and understood what I needed in a vehicle. I was impressed with him and my financial officer Rick. Both men know their jobs, know how to interact with people, and made my new car sales purchase easy and painless. I highly recommend this dealership and Chetan, my salesman. More