Koons Arlington Toyota

Mr. Fink picked me up at the Metro Station and from that Mr. Fink picked me up at the Metro Station and from that first greeting he was very pleasant. On the way to the dearlership he explained a lot to me. Mr. Fink picked me up at the Metro Station and from that first greeting he was very pleasant. On the way to the dearlership he explained a lot to me. When we went to see the actual vehicles he was very patient and explained every detail and made sure I understood. I felt comfortable test driving the vehicles. Mr. Belhadi explained all my options, in terms of financing, very well. He did not give me a sense of false hope, but was very practical and professional and made every effort to make it possible for me to access this vehicle. I am very grateful to him and must say Kooons should be very proud for having such a professional who treats customers as a person and understand very well each indivudal need and limitations and thus could guide each customer accordingly. He has that humane quality!! I was not treated like just another number. I felt welcomed. More

he was convincing,good-humored,and well informed. He was he was convincing,good-humored,and well informed. He was all the time smiling,trying to help.He answered all my question very patiently and thorough. he was convincing,good-humored,and well informed. He was all the time smiling,trying to help.He answered all my question very patiently and thorough.Thanks. More

My wife and I stopped by the used car lot early in the morning. Steve showed up 1/2 before the posted opening time and spent the next several hours answering our questions and allowing us to drive multipl morning. Steve showed up 1/2 before the posted opening time and spent the next several hours answering our questions and allowing us to drive multiple corolla's. Once we had decided on one vehicle we had a successful give and take negotiation that resulted in a good outcome for both sides. Steve was unfailingly polite, knowledgeable and pleasant. After we had agreed on a price Steve handed us off to Richard to complete the deal and Richard was also very helpful, knowledgeable and efficient. More

Overall, I am very satisfied with everything they provided for my car purchase. It was hassle free purchase ever. It is very friendly environment that you can feel like a family. Thank you. provided for my car purchase. It was hassle free purchase ever. It is very friendly environment that you can feel like a family. Thank you. More

This was my first car buying experience and I must say it was quite overwhelming. . . until I met Steve. I should have immediately come to Koon's when I started looking for a car. I came in after work, p was quite overwhelming. . . until I met Steve. I should have immediately come to Koon's when I started looking for a car. I came in after work, pretty late to test drive my Honda Accord and Steve was there waiting for me outside when I showed up with the car all set to drive. He was very informative, but what I loved was how personable he was. Trying to decide on a car is stressful within itself, but I didn't want to have to deal with a pushy cars salesman to add on top of that. . and I didn't have to. I felt like Steve was a friend helping me pick what was best for me. I left that night feeling like the decision was completely mine and that I wasn't pushed into anything I didn't want to do. That following morning, I decided to purchase the car. I again was very nervous, due to it being my first time buying a car, but again Steve helped me stay calm and made everything a breeze. He even took the time to come to Downtown DC, to my office to sign some papers so that we could hold the car for me until I got in that evening after work. At the dealership I was treated like a queen. I was quite satisfied with the service but as soon as I met Alex Belhadi I became even more blown away. Not just service oriented but he was great to talk with and he completely calmed my nerves. By this point, I just signed papers while laughing over great conversation. It was a great ending to a very long day. I was able to leave with friendships, laughs and pictures! I really appreciated the service that was given to me. I've been to a few different dealerships and I must say that Koon's Arlington Toyota had the best vibe and personality as well as service. I would definitely recommend you guys to my friends and family. More

Steve was very prompt, honest, and very friendly though professional in his approach. He gave me time and space to look and drive the suv. He went the extra mile and adapted very well to my concerns. He ev professional in his approach. He gave me time and space to look and drive the suv. He went the extra mile and adapted very well to my concerns. He even drove me to get lunch. My first experience with Koons Used car dealership was great because of Steve. I would recommend him to others seeking good cars, well priced but most of all because of his excellent cliental approach and good communication. He is a great asset to your company and hopefully will be awarded for his outstanding service. I had two concerns about my newly bought suv and he immediately assisted me in that matter. His after sale service is excellent too! Thank you so much Steve and I hope to do business with you again. Robert Schoeman Proud new owner of More

Excellent Customer Service ! I think I made the right decition. I hope to continue receiving the same level of services from the Service Department at Koons Arlington Toyota !! decition. I hope to continue receiving the same level of services from the Service Department at Koons Arlington Toyota !! More

Both the sales person, Ermek, as well as the manager, Haythem, were very polite and knowledgeable. They listened to my request for my trade in and gave me different options on the new cars as well as fi Haythem, were very polite and knowledgeable. They listened to my request for my trade in and gave me different options on the new cars as well as financing. They did not have the car I wanted on the lot so they got it delivered from another dealership in Manassas immediately. The service was great and I highly recommend doing business there. More

This was my 3rd car that I bought from Koons Arlington Toyota and I've always dealt with Haythem. He is very professional and very helpful when it comes to making a deal. As always, he made this car buy Toyota and I've always dealt with Haythem. He is very professional and very helpful when it comes to making a deal. As always, he made this car buying experience as easy and as smooth as it gets. I have recommended many other people and will continue to do so. More

Ermek was very responsive to email questions regarding the availability of a 2011 Venza with specific options. He provide a listing of vehicles that he could obtain. This information was not offered by the availability of a 2011 Venza with specific options. He provide a listing of vehicles that he could obtain. This information was not offered by two other dealerships that are closer to where we live. Even after providing this detailed information he did not pressure us to make a decision and even offered quick email responses to our endless questions. When we were ready to make a decision, he was willing to negotiate by email and phone before we had to make a trip to the dealership. There was no pressure during price negotiations and the experience was stress-free. Although we did not expect to pick up the car on the day we visited the dealership Ermek was able to have the car brought in from another dealer so that after the paperwork was finished we could drive the car home. Great overall experience and great help from Ermek. More