Koons Arlington Toyota

This place is a horrible place to get anything done or purchase a vehicle. I had to take my truck down there 3 different times and spend several hundred dollars to get them to fix a issues that was wrong purchase a vehicle. I had to take my truck down there 3 different times and spend several hundred dollars to get them to fix a issues that was wrong with the car since purchase date running around from dealer to dealer to get them to fix my vehicle that they sold to me like this. If you like to blow money here is the place to go More

Ali used car Assistant Manager and Tony used car sales will take car of you without pressuring you and good selection of vehicles. MD and VA inspection covered. will take car of you without pressuring you and good selection of vehicles. MD and VA inspection covered. More

Disappointed that advertised discounts were not shown on Disappointed that advertised discounts were not shown on the invoice. And that the invoice had incorrect mileage and email address. Received no repl Disappointed that advertised discounts were not shown on the invoice. And that the invoice had incorrect mileage and email address. Received no reply from service advisor after pointing out those details in response to his text message. Very impressed with the quick service and the pick up and delivery of the vehicle. More

Generally they have been fine but they have moved aggressively into upselling the last year when you take a car in for service and now are scheduling service we did not request. They also call incess aggressively into upselling the last year when you take a car in for service and now are scheduling service we did not request. They also call incessantly. More

Great customer service and professional staff. Get the work done as promised on time and make recommendations if additional work is needed to keep the car in good shape. work done as promised on time and make recommendations if additional work is needed to keep the car in good shape. More

Nice experience, salesman was polite and accommodating. Parking area needs some improvement because it is difficult to find a space or turn around. I almost drove away because there were no places to park. Parking area needs some improvement because it is difficult to find a space or turn around. I almost drove away because there were no places to park. Also I am still not convinced I have received an additional $500 for my traid in value for my old car as it was advertised on koons website. Even after I have asked about it, manager elusively was saying "what $500? Oh, yes, yes it is all there" without showing anything to prove that claim. More

My complaint is with the service department. I purchased the extended service contract after two years of Toyota Care ended on my Highlander. At each of the first two (of four) scheduled visits I was told t the extended service contract after two years of Toyota Care ended on my Highlander. At each of the first two (of four) scheduled visits I was told there were extra maintenance items important to address that were not covered under the extended service contract. I declined some, but it is sometimes difficult to know (on the spot) about the importance of a particular repair. It seems like they are using my scheduled visits to up sell me on doing additional work. I complained to the service manager and general manager about my perception and got back little in the way of understanding. The general manager stated the mechanics would sometimes "point things out that could be done above and beyond the owner's manual requirements and you can decide if you want to do any of the options". Trouble is, the extra maintenance items were not presented as "things that could be done above and beyond the owners manual requirements". Buyer beware... More

Very Good! I have 2 cars, one was purchased at this location, however, I was disappointed with my last visit. Came in for specific problem, the tech recognized and not repaired. Leaving me in fear of d location, however, I was disappointed with my last visit. Came in for specific problem, the tech recognized and not repaired. Leaving me in fear of driving my car. . More

I felt listened to as a consumer, and not just another "deal".. Jeffrey Manderville provided excellent service, in guiding me through a very anxiety provoking experience. It was evident that the Koons t "deal".. Jeffrey Manderville provided excellent service, in guiding me through a very anxiety provoking experience. It was evident that the Koons team is a cohesive group of professionals who care about the ultimate satisfaction of their customers. More

I had an extremely unprofessional and disappointing experience shopping for a used car at Koons Arlington Toyota and I would never recommend anyone buy a car from this dealership! My initial experi experience shopping for a used car at Koons Arlington Toyota and I would never recommend anyone buy a car from this dealership! My initial experience with my sales rep and the test drive were great, so I scheduled an outside mechanic to examine a used car before I bought it. Koons even drove the car to the mechanic for me, which I appreciated. But less than TEN MINUTES after the mechanic called me with the clean bill of health for the car, Koons Arlington Toyota called me to tell me that they sold the car to someone else!! I checked my phone log, and it was literally eight minutes between when I received the inspection results (for which I paid $130 out of pocket) and when Koons sold the car to someone else. You want to know what Koons Arlington Toyota said? “We can’t hold cars for anyone.” Understandable, but I had an appointment scheduled that afternoon to purchase a car that I just paid to have inspected! I cannot imagine a scummier business practice. They did not even give me a courtesy call to let me know someone else was interested, or give me an opportunity to purchase it first. To top it off, my complaints to the dealership manager were ignored and unanswered. Just stay away from Koons Arlington Toyota and you’ll be better off! More