Kool Chevrolet
Grand Rapids, MI
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New Bolt from Kool Chevrolet Our purchase and trade-in experience with Kool Chevrolet was exceptional. I have to say that the experience was in many ways particular to Chris, our Our purchase and trade-in experience with Kool Chevrolet was exceptional. I have to say that the experience was in many ways particular to Chris, our salesperson. He was exceptionally responsive by email and a pleasure to work with in person. The Bolt is a unique vehicle, and Chris proved himself knowledgeable. When he did not know an answer he researched it and got back to us quickly. More
Super helpful and friendly experience My salesperson, as well as the sales manager and their entire staff, were very friendly and helpful throughout the experience. It was a cold snowy da My salesperson, as well as the sales manager and their entire staff, were very friendly and helpful throughout the experience. It was a cold snowy day, and they treated me like it was a gorgeous 70-degree day. They went out and got the perfect vehicle for me, scraped the snow off from it, let me drive it where I wanted to for a test and helped me settle on that vehicle based on my specific needs. I never felt any pressure from them but felt like they were the experts helping me. We agreed on the vehicle and the price and didn't have to waste time haggling or playing sales games. Beautiful experience. More
Exceptional service Was very impressed by the service department...handle car concerns quickly and kept me informed of what was going on and how long things would take. Was very impressed by the service department...handle car concerns quickly and kept me informed of what was going on and how long things would take. More
Love my new Tahoe THANK YOU Kool Chevrolet for making it possible. Great service and friendly staff. I would highly recommend this dealership for sure. I am looking fo THANK YOU Kool Chevrolet for making it possible. Great service and friendly staff. I would highly recommend this dealership for sure. I am looking forward working with the service department for my oil changes and any service I may need. More
excellent car buying experience! KOOL Chevy car buying experience changed my perspective for the better of what a car buying process consists of. No hustling and trickery, just straig KOOL Chevy car buying experience changed my perspective for the better of what a car buying process consists of. No hustling and trickery, just straight forward sales process with lots nice sales people assisting you. My family is very likely to purchase from this dealership again in the future. Great job! More
Quality experience We felt very informed about the vehicle we were purchasing. Our sales agent, Phil Lyman, gave us an opportunity to drive a rental car of the same make We felt very informed about the vehicle we were purchasing. Our sales agent, Phil Lyman, gave us an opportunity to drive a rental car of the same make and model so we could make a confident decision. The service was professional and kind. There was no pressure to purchase and every intention of helping us find what would be best for us. More
Awesome Ryan and the staff did.a great job with customer service. They were not pushy at all. They answered all our questions and were very friendly. Everythi Ryan and the staff did.a great job with customer service. They were not pushy at all. They answered all our questions and were very friendly. Everything went smooth. Thank for the great experience, More
Horrible customer service Not friendly rude people that don’t care about the people they are there to serve. Also tell you they will do something and don’t do it Not friendly rude people that don’t care about the people they are there to serve. Also tell you they will do something and don’t do it More
Excellent - Prompt service Technisions were able to assess and diagnosis the problem (s) I had with my Traverse and serviced it in a very acceptable amount of time. Sales person Technisions were able to assess and diagnosis the problem (s) I had with my Traverse and serviced it in a very acceptable amount of time. Sales person Sam Zbikowski and Derek in service were very accommodating and great to work with More
Thanks to Derek it was GREAT. Ha Had transmission issues. Brought it in and Derek was very helpful HAD A TRANSMISSION ISSUE and he listened to me and he was very helpful. Got me a loaner that afternoon. Thanks again Derek He .explained to me what could be wrong as a female II needed this More