Kool Chevrolet

Haven’t used service. Just bought the car. First went to Berger Chevrolet in Grand Rapids as it’s closer to my home. Didn’t care for the experience. They had one Impala to look at. Never offere First went to Berger Chevrolet in Grand Rapids as it’s closer to my home. Didn’t care for the experience. They had one Impala to look at. Never offered to get a different one. Drove across town to Kool and immediately felt friendlier. They, too had only one Impala to show me, but offered up a demo, then offered to try to get me what I wanted. SOLD! Went without my husband as we always chose our own vehicle when the time comes. When will they learn??? Married women, too can make decisions if made to feel relevant. I paid cash! More

Fantastic Sales Experience Steph was beyond amazing. Both she and Kool have won customers for life. I've never worked with a car salesman as personable, knowledgeable and comm Steph was beyond amazing. Both she and Kool have won customers for life. I've never worked with a car salesman as personable, knowledgeable and communicative as Steph. More

Great time buying a new Suburban Everyone at Kool was so friendly and helpful. Jay made finding the perfect Suburban so easy! We also got great a trade in for our old Suburban. Everyone at Kool was so friendly and helpful. Jay made finding the perfect Suburban so easy! We also got great a trade in for our old Suburban. More

Excellent! Did not make appt for oil change (scheduling was about two weeks out)-however, employee told us to just "come on in"--we had the time. Had one vehicle Did not make appt for oil change (scheduling was about two weeks out)-however, employee told us to just "come on in"--we had the time. Had one vehicle done within 25 minutes, went home, brought our 2nd vehicle in. We returned home, received call within 10 minutes that 2nd car was done. This included topping off fluids and rotating tires! Within one hour BOTH cars were done! Amazing work, great people! Not always convenient to get oil change, tire rotation, etc., (Usually drop car off night before, pick up next day....) But, this experience, by far, was painless and absolutely convenient! We were thrilled! More

New car lease review. All the staff members that I had contact with were professional and very friendly. There were no hard sake pressure attempts to coerce me to finalize All the staff members that I had contact with were professional and very friendly. There were no hard sake pressure attempts to coerce me to finalize the deal. More

Terrific visit I received an oil change in a quick and professional manner. I will recommend this service center to anyone. Keep up the good work! one I received an oil change in a quick and professional manner. I will recommend this service center to anyone. Keep up the good work! one More

Kool been good for my family Kool has been a part of my family car needs for well over 20yrs. The experience of buying a new car is often stressfull and full of concerns. My sales Kool has been a part of my family car needs for well over 20yrs. The experience of buying a new car is often stressfull and full of concerns. My sales man TIM has always worked tirelessly to make this process as smooth as possible. I have said it a few Tim’s already as long as TIM is at kool that’s where my family will go for future car needs. More

Returning Lease Customer This is the fourth car we have leased or purchased with Steve and we have also sent friends to him as well. Excellent customer service, no high press This is the fourth car we have leased or purchased with Steve and we have also sent friends to him as well. Excellent customer service, no high pressure, I told him what I wanted and he had it ready for me sight unseen and it was exactly what I wanted and more! I will continue to recommend working with Steve to others. I also had my 2016 Equinox serviced at KOOL and the service center was outstanding as well. More

Great dealership Overall great experience no pressure friendly sales and finance people love the way all the paperwork is prepared to keep it quick and simple experien Overall great experience no pressure friendly sales and finance people love the way all the paperwork is prepared to keep it quick and simple experience More

Was very good Scott Harms was a very good sales rep. in which I didn't feel any pressure to buy. In the past we have cars serviced at Kool in which service is also Scott Harms was a very good sales rep. in which I didn't feel any pressure to buy. In the past we have cars serviced at Kool in which service is also very good. More