Kolosso Toyota - Service Center

TERRIBLE VEHICLE SERVICE - AVOID! My vehicle is a 2020 Toyota Rav4 and was in because it needed to be jumped started. The service writer said nothing was wrong with the vehicle and My vehicle is a 2020 Toyota Rav4 and was in because it needed to be jumped started. The service writer said nothing was wrong with the vehicle and everything tested out. I asked why did I have to jump start it the last several days. His answer "because of the cold temperature and you drive too short of trips". So I asked, I live in Wisconsin where it is cold and work 7 miles away am I supposed to move and drive further or not live in Wisconsin." The service writer said drive the vehicle for longer distances. Seriously?!? Never had a problem with my previous 3 Toyota's doing this. One week later vehicle did not start again and it was -15 degrees out and had to be jumped. Took it back to Kolosso and the battery was tested again and they said everything is okay with it. "You must have left something on". Two days later battery needed to be jump started and there was zero chance Kolosso was going to work on my vehicle. Took it to a different Toyota dealer and they said your battery is weak and needs to be replaced. Replaced it without any questions and that experience was great. Bottom line Kolosso's service is terrible and avoid it! Let me very clear - I purchased this vehicle brand new from Kolosso and was very happy with the sales person, Mike. He was awesome! Unfortunately, the service department has ruined any future purchase for me. More

Mike Rieth was great to work with. He answered my messages quickly, was waiting for me when I came in to test drive a couple vehicles, had them waiting for me when I got there. Waited He answered my messages quickly, was waiting for me when I came in to test drive a couple vehicles, had them waiting for me when I got there. Waited in the lot for me to return, did not have to track him down. I was torn between two models and he gave me the pros and cons for each so that I could make the best car decision for me and my family. Was there when I came in t purchase, went over the car once more with me, said I could call him or come in anytime if I had any questions or issues. I really enjoyed working with him! More

Worst customer service ever, will NEVER RETURN! Employees pass you from one person to another not wanting to do their jobs. Had an oil change and smart door latch reprogrammed, heard excuses about Employees pass you from one person to another not wanting to do their jobs. Had an oil change and smart door latch reprogrammed, heard excuses about the door programming - didn’t have time, didn’t have people, employees at lunch(11AM!). I was told when making appointment my service was no problem. I finally left frustrated, I will go to another Toyota dealership for my service and warranty work. More

Took our Highlander in for regular service and an issue with the cruise control. The tech determined we needed the cruise stick replaced. We have an extended warranty on the vehicle so I dropped off the with the cruise control. The tech determined we needed the cruise stick replaced. We have an extended warranty on the vehicle so I dropped off the paperwork for the repair to be preapproved. Over a month went by, no communication from Kolosso. I called the manager that the service writers report and explained the situation. He made me gather all the information again and email him with the information. Now 10 days later and again no communication from Kolosso. Looks like I need to find a real service provider. I can cross off Tundra from my list of trucks to consider next. Update: I finally got a call back on this issue. However, I got the call back from Cody, even though I had requested to work with another service writer. I took the car back and now the service tech could not repeat the problem with the cruise even though their service order stated it was bad and needed replacing. So their fix was to blame the customer for spilling something on the cruise stick. This highlander is driven by two adults, it is not a spilled-on, puked-on kid hauling vehicle. We even put a cover on the driver's seat to protect it when having service performed. I stand by my poor rating and will not be returning to Kolosso in Appleton. More

Mike was helpful and not over bearing like many salesman I've come across. It was comfortable to work with him and he made me feel welcome. I've come across. It was comfortable to work with him and he made me feel welcome. More

A refund was issued for my repair estimate. This A refund was issued for my repair estimate. This fee should have never been charged in the first place. To get the refund I had to make phone ca A refund was issued for my repair estimate. This fee should have never been charged in the first place. To get the refund I had to make phone calls and send emails to the service department, and business manager. I even mailed via USPS a letter to the business manager. Finally Dick DeMuth answered my email after at least a month had gone by. After negotiating with him for 2 weeks via answering machines, he sent me my refund ($73.35) I am very disgusted with Kolosso Toyota. I feel that when estimates for damages are given you should not be charged for them. I feel this WHOLE matter was handled very, very poorly by the dealership. It should have been taken care of right at the very beginning! James Voigt More

Thank u very much for coming in even though its ur day off. U provide us great service, we're appreciated for what u have done. U are a very highly recommended person. The next i come back i will definite off. U provide us great service, we're appreciated for what u have done. U are a very highly recommended person. The next i come back i will definitely asking for u. More

Mike Rieth is amazing. He answered all of our questions and was an outstanding sales person. He was so helpful and gave us plenty of time to check out all our options. Amazing customer service. We will pur and was an outstanding sales person. He was so helpful and gave us plenty of time to check out all our options. Amazing customer service. We will purchase any of our next cars with him. If we could rate 100 stars we would!!! Amazing dealership Kolosso is the best! More

Had my truck in for service Oil and tire rotation. When I got on the highway hauling a 3000 LB trailer I noticed a noise come from the front end almost seemed like a hub. Well 140 miles later my LUG NUTS I got on the highway hauling a 3000 LB trailer I noticed a noise come from the front end almost seemed like a hub. Well 140 miles later my LUG NUTS and TIRES almost came off my truck and could have KILLED my passenger and I. As well as anyone in oncoming traffic. I would not recommend there service as they are not taking responsibility for doing anything wrong. I didn’t have this issue before I went in there. Bill kolosso himself said I can fix it myself!! Wow what bad service!! More

Laurie is awesome! She makes bringing your car in for service a breeze! Thanks For all that you do Laurie, you are amazing at your job!- Isaiah service a breeze! Thanks For all that you do Laurie, you are amazing at your job!- Isaiah More