Kolosso Toyota - Service Center

Disappointed My husband and I have had our vehicles serviced here for years. We were satisfied until recently. After a routine job of changing fluids on our RAV 4 My husband and I have had our vehicles serviced here for years. We were satisfied until recently. After a routine job of changing fluids on our RAV 4, we had problems. We drove the RAV to the closest repair facility and were told the plug for the fluids was missing and the the fluids were not there. The only time that plug was touched was when the vehicle was serviced. When we contacted Kolosso Toyota in Appleton, they offered to tow the vehicle in at their expense to check out the problem. Upon inspection the service manager refused to admit culpability. We insisted on a replacement of the affected part. We were not treated as loyal customers. It was implied that we had caused this problem ourselves. We have always trusted this service department. We have always relied on them and paid for the services to our vehicles. Finally, management agreed to replace the part and split the bill with us. Ten days later, the vehicle was ready for pick up. The replacement part was not new, but from a junk yard. We were charged for half of the towing. We are unhappy. They have lost our business for this vehicle as well as my Prius. We cannot trust them to stand by their work. More

Amazing Service Department I own two vehicles purchased new from Kolosso Toyota and was happy with the service every time. Bruce Stienke is amazing and we will purchase from him I own two vehicles purchased new from Kolosso Toyota and was happy with the service every time. Bruce Stienke is amazing and we will purchase from him again. But, I need to take a moment to mention an amazing service writer - Laurie in service has always been amazing when I've gone in to have my vehicle serviced but, when I called in a panic this week because I realized my Toyota Care expired and we were about to leave on a long trip (3+ hours from home) I called to see if I could possibly purchase Toyota Care Plus without driving to Appleton (I live about an hour away), Laurie understood my concern and worked quickly to draw up the paperwork (despite probably having a dozen other things to do) for me, she then called me for payment and mailed the papers to me so I would have them for the trip. The entire experience was hassle-free for me, and solidified why I choose to drive the distance I do for purchase and service of my vehicles. Kolosso is amazing at every turn! More