Back

Kolosso Toyota - Service Center

Appleton, WI

4.4
64 Reviews

64 Reviews of Kolosso Toyota - Service Center

Sort by
July 15, 2021

Mike was helpful and not over bearing like many salesman I've come across. It was comfortable to work with him and he made me feel welcome. More

by pfriday724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 26, 2021 -

Kolosso Toyota responded

Thank you for the kind review. We hope you love your new vehicle!

June 01, 2021

A refund was issued for my repair estimate. This A refund was issued for my repair estimate. This fee should have never been charged in the first place. To get the refund I had to make phone ca More

by norjim56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dick DeMuth
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Kolosso Toyota responded

We apologize for your poor experience. We understand your frustration, however sometimes it takes longer to diagnose an issue than to actually fix it. And on top of that, once the problem is diagnosed the customer does not always authorize the repair---hence the charges for estimates. I am not familiar with your specific case, but it sounds like you did receive a refund. We apologize that this was not handled better.

October 29, 2020

Thank u very much for coming in even though its ur day off. U provide us great service, we're appreciated for what u have done. U are a very highly recommended person. The next i come back i will definite More

by beeg_lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keshaun Braxton
Dec 23, 2020 -

Kolosso Toyota responded

Thank you for the kind review!

July 01, 2020

Mike Rieth is amazing. He answered all of our questions and was an outstanding sales person. He was so helpful and gave us plenty of time to check out all our options. Amazing customer service. We will pur More

by Fortiffany
Recommend Dealer
Yes
Employees Worked With
Mike Rieth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Kolosso Toyota responded

Thank you for the kind review. We agree, Mike does a very good job! Have a great 4th of July weekend!

June 11, 2020

Had my truck in for service Oil and tire rotation. When I got on the highway hauling a 3000 LB trailer I noticed a noise come from the front end almost seemed like a hub. Well 140 miles later my LUG NUTS More

by Ba_nelli
Recommend Dealer
No
Employees Worked With
Florin Nae
Jun 12, 2020 -

Kolosso Toyota responded

Sorry for your experience. You watched the security video with me that showed the technician using a torque wrench on the lug nuts, on all of your wheels. We do not know why your wheels would be loose. We did offer you a good will gesture, which is still available to you. Response from Florin N., General Manager at Kolosso Toyota.

Jun 13, 2020 -

Ba_nelli responded

Your response shows you Refuse to take responsibility for what happened with your service department. You clearly don’t care about your customers as you state a goodwill gesture, but fail to recognize a real issue. The video shown does not indicate they were torqued properly as you are not able to see the wrench the guy is using and can’t see the amount of ft/lbs if any that were used. We agreed on that. Also the fact that you said the problems I had were already relevant prior to the service, were not indicated on the service report. All 4 wheels were loose due to your service as I didn’t have the issue before. A good will gesture of 25% off a 1k bill for new rotors and calipers isn’t even close to resolving the issue. Your service department could have killed someone. Now I am stuck with a truck that has issues due to the lack of competence of your service department. The fact that your father in law, Bill kolosso, said I can fix it myself, is pure disrespect to a customer. You rendered a service poorly and still continue to make excuses to not fix it. Your bias, because your father in law is Bill kolosso, outweighs any of your customer support to resolve the issue. You are putting business before customers.

February 05, 2020

Laurie is awesome! She makes bringing your car in for service a breeze! Thanks For all that you do Laurie, you are amazing at your job!- Isaiah More

by boxingpainter
Recommend Dealer
Yes
Employees Worked With
Laurie
Feb 20, 2020 -

Kolosso Toyota responded

Thanks, Isaiah! We agree, Laurie is great to work with!

August 29, 2019

Oil change First oil change with 2019 RAV4 . Everything went smooth. The original people that helped me find my vehicle all came out and greeted me with open arm More

by Toyotarav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave and Jim!
Sep 30, 2019 -

Kolosso Toyota responded

Thank you for the kind review! And you are welcome to come back anytime for a visit!

May 06, 2019

Our 2nd RAV4 in 2 months I was so pleased with the RAV4 that Michelle Nelson sold us us for my wife that we looked for a new vehicle for me when We took my Prius in for servic More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Dobberstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Kolosso Toyota responded

Thank you so much for the kind review! We think Michelle is wonderful, too! We hope you love those new RAV4s, and we wish you a great summer!

April 12, 2019

Mike is a great salesman Mike was a great help with our running boards. With Mikes help we were able to get the boards at the price he quoted and the work was impressive. More

by 2tigger2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rieth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Kolosso Toyota responded

Thank you for the kind review!

March 29, 2019

New Highlander Mike is a fabulous salesman he has helped us with the process of buying our new car. And now he is helping us with the services of that car. More

by 2tigger2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rieth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Kolosso Toyota responded

Thank you for the kind review!

...
6