Kokomo Auto World - Service Center

Left stains on interior I don't have any issues with the actual repair, but their mechanics need to clean their hands before they drive customer's cars. They left stains in t I don't have any issues with the actual repair, but their mechanics need to clean their hands before they drive customer's cars. They left stains in the interior on the door handles and the steering wheel. I guess they thought that since the interior was gray, no one would notice. More

Health Care could learn from her I had an oil leak, and was concerned it would lead to something serious. Linda saw that what was needed was done. When I picked up my wife's 2016 Ho I had an oil leak, and was concerned it would lead to something serious. Linda saw that what was needed was done. When I picked up my wife's 2016 Honda CRV she popped the hood and explained clearly all that was done. Talk about going more than an extra mile. More

Best Customer Service EVER! I had my engine light come on while driving my 2012 Honda Odyssey. It was flashing yellow and then another light came on. I pulled off the road becaus I had my engine light come on while driving my 2012 Honda Odyssey. It was flashing yellow and then another light came on. I pulled off the road because the engine was not acting right. I called Bob Rohrman Honda in Lafayette. They could not get me in until next week so I asked if they knew of a Honda dealership in Kokomo. They gave me the number. I called Kokomo Auto World. They were able to get me right in! I dealt with Megan Hembree. She was very nice. She told me that they could take me where ever I needed to go while they looked at my van. I chose to sit in they waiting room. While there Megan kept me very informed of everything. Everyone that passed through the room asked if they could help me or find out why it was taking awhile. I was so impressed by the kindness and attentiveness of the whole staff. One of the owner's even checked on me. Greg. They were able to find out what the problem was and ordered the parts to fix it and replaced the spark plugs so that I could drive it until the parts come in. They also fixed the recall problems while I was there! This is the best experience I have ever had at a dealership! They truly care about their clients and want you to be happy! I will recommend Kokomo Auto World to everyone! More

Service above and beyond. I had an issue with an old problem that had been plaguing me for quite some time with my van. During a few visits, other issues were addressed and rep I had an issue with an old problem that had been plaguing me for quite some time with my van. During a few visits, other issues were addressed and repaired, but this one just wouldn't go away. Because of this issue, other issues arose and the combined problems mounted into a financial mess. In discussions with Mr. Landwerlen, ( Owner), it was established that K.A.World. would be kind enough to split the costs of repairs, leaving me with a bill of $900,00. Unlike any other dealership I've worked with in the past, K.A.World has a heart and an understanding of the people they serve. My hat's off to Mr. Landwerlen and the help of Jim Adams in "making it happen" at K.A. World. A dealer for the people. More

Service beyond the norm! With 188 miles left on our 1387 mile journey home to Spring Lake Mi our 2007 Honda Odyssey lost power and we heard a clunk. Lucky for us we managed With 188 miles left on our 1387 mile journey home to Spring Lake Mi our 2007 Honda Odyssey lost power and we heard a clunk. Lucky for us we managed to limp into a parking lot 20 miles from this dealership. Our car has 177k miles on it so we feared the worse. When we caled, Kristi assured us the service department would have time to check it out. I'd expressed my fear that the car might be irreparable when we arrived at the dealership. During our time there, we talked to John in sales about a lease. He knew our best hope was that our old car could be fixed and we'd be on the road for home. He still took the time to show us some cars and test drive a rav4. When Linda in service told us they could fix the van for under $400 and get us back on the road we were thrilled. Every person we had contact with did their best to help us. We wish this owner had a dealership near our home. We'd buy our cars from him. ..have them serviced there. We're old and have spent many years in show rooms...service waiting rooms. Top of the mountain today More

Kokomo Auto World worked hard to make repair affordable. I had a repair that I felt should have been covered in the warranty that I purchased. The warranty insurance company did not believe they should pay. I had a repair that I felt should have been covered in the warranty that I purchased. The warranty insurance company did not believe they should pay. Jim & Nick worked with me and between them reduced the cost of the repair saving me about $460.00. Megan (who was the person who first contacted the warranty company) was also very polite in working with me. I appreciate these employees very much. Because of them I am very comfortable remaining a customer of Kokomo Auto World in the future. (Kokomo Auto World has always taken good care of me and this has latest interaction with them has confirmed this conclusion. More

Helpfulness of Jim Adams My tire pressure alarm came on as I came into Kokomo on Hwy 31. I really didn't know where to go, as my vehicle came from Lafayette. I pulled into K My tire pressure alarm came on as I came into Kokomo on Hwy 31. I really didn't know where to go, as my vehicle came from Lafayette. I pulled into Kokomo Auto World and Jim Adams said it was probably the cold weather. He checked and all of my tires were different pressures. He corrected that and reset my alarm. I really appreciated his kindness, as I had no idea what to do. You have a very knowledgeable and kind employee in Jim Adams. More

Awesome service I had my windows tinted and the protective coating applied to my new car. It was an all day job. Circumstances beyond any ones control occurred any my I had my windows tinted and the protective coating applied to my new car. It was an all day job. Circumstances beyond any ones control occurred any my car needed to stay till the next morning. I was not able to pick my car up d/t work. John went out of his way to deliver my car which is at least 30 minutes away one way and return the rental for me which was above and beyond the call of duty. More

Very helpful! True professionals! I don't live in the Kokomo area, but travel through this area regularly. Stopped in to their service department to have something checked. They were I don't live in the Kokomo area, but travel through this area regularly. Stopped in to their service department to have something checked. They were pleasant and professional. I walked into the showroom and was greeted but not chased around like at some dealerships. I would drive all the way to Kokomo to buy a car from these people! Even the boss Greg said hello! More

family dealership the main reason we buy all of our vehicles at kokomo auto world is because of their great service department. both brian king and tim Huffman treat th the main reason we buy all of our vehicles at kokomo auto world is because of their great service department. both brian king and tim Huffman treat their customers like family. this is truly a family dealership. More