Kokomo Auto World

Horrible experience Arrived on time for a scheduled appointment on Saturday to test drive a vehicle, and took off work early to make it on time. A salesman had taken the Arrived on time for a scheduled appointment on Saturday to test drive a vehicle, and took off work early to make it on time. A salesman had taken the car home and was an hour away from his house. Was sent to 2 different addresses before being able to test drive the car, after waiting over an hour for them to get the car from the employees house. Car was dirty and not detailed. Once I finally arrived to the dealership it was 10 minutes til closing. We were unable to finish paperwork and make an offer, however I was showing extreme interest and was promised by sales manager, Nick, that I would get a phone call and an answer on Monday. After waiting for a call, I called in myself 3 separate times, and was told each time that Nick was unavailable. Had my friend call to ask about the car, and found out they had sold it an hour earlier. When I took the phone and talked to the salesman, he decided to rub it in my face how clean and detailed the car was as he had it cleaned that morning. I drove out of my way to go to this dealership, and learned my lesson. The employees didn't even have the decency to let me know the car was being looked at or had been sold. More

Simplicity and ease Our experience buying our first new car was outstanding. Joey answered all the questions as well as ones that we didn't even think to ask. We never fe Our experience buying our first new car was outstanding. Joey answered all the questions as well as ones that we didn't even think to ask. We never felt pressured. His knowledge, patience and kindness are greatly appreciated. Our financing guy Owen was also a big help and very kind and patient. Thanks for all your hard work guys!! More

WONDERFUL communication! Direct and quick! While price shopping for a new mini-van I was in contact with Chris Welton at Kokomo Auto World. I called him out of the blue one day, and within 4 h While price shopping for a new mini-van I was in contact with Chris Welton at Kokomo Auto World. I called him out of the blue one day, and within 4 hours and a few emails he had price quotes, information on extended warranty options, taxes, and when they could hopefully have the model and color I was looking for on their lot! He was able to give me an estimate on what my trade-in would be by email (and they were offering more than any other dealer I'd talked to). I was very impressed with how direct and timely his communication was, and grateful that I didn't feel like I was being fooled or lied to. I highly recommend this dealer! More

This Dealer is worth driving across the state to get to! Kokomo Auto World is the best dealer I have ever used. Like many, I don't like the high pressure we get from dealers to buy now, you do NOT get that h Kokomo Auto World is the best dealer I have ever used. Like many, I don't like the high pressure we get from dealers to buy now, you do NOT get that here! Luke was a very knowledgable sales person with very low pressure tactics. If you are looking for a vehicle, he gets back with you in a timely manner, and deals well with your financial institution. The prices are VERY fair and make it worth the drive. I am a REPEAT customer, I ENJOYED my first experience and knew this was the place for me. DO YOURSELF A FAVOR, give this dealer a chance, YOU WILL NOT BE SORRY!!!! I will be back, the next time I need a vehicle, and I am very critical of the car buying experience. More

Ten star dealership My experience at Kokomo Auto World was wonderful from beginning to end. I found the perfect car and had an awesome salesman that offered the best cust My experience at Kokomo Auto World was wonderful from beginning to end. I found the perfect car and had an awesome salesman that offered the best customer service! Eric Books was my salesman go into Honda and see him today! I had an extra service that required my car to stay over night and they allowed me to use one of their rentals. I would like to congratulate Mr. Greg Landwerlen owner of a wonderful business with awesome customer service. Thank you for making my car shopping experience the the best. Happy owner of my pre-owned CR-V. I will definetly recommend everyone and return for future car shopping! Thanks, Jovita Flores More

Great experience with awesome people My husband wanted to go car shopping so we started with Kokomo Auto World. I loved the Honda CR-V. Then, he went to several dealerships but I kept t My husband wanted to go car shopping so we started with Kokomo Auto World. I loved the Honda CR-V. Then, he went to several dealerships but I kept thinking about the Honda & nothing that I saw & drove compared to the Honda so we returned to Kokomo Auto World & spoke to Adam again. This time, they brought in a car with the color I wanted the very next day. We were very pleased with the service & Adam was polite, not pushy, & friendly. He made us feel very comfortable from the first time he approached us. We added a few more items & the service department put it on the Honda. I was impressed that the dealership would give me a rental when the service department kept the car. We cannot say enough about the people we came in contact with at the dealership. The service was outstanding & thank you Adam for all your help! Thank you for a wonderful experience. D. & J. Simmons More

Awesom People!! Clint Akers, Nick Richardson, & Dana DeRidder were extremely helpful and did everything they could to get us into a vehicle and at the price that we n Clint Akers, Nick Richardson, & Dana DeRidder were extremely helpful and did everything they could to get us into a vehicle and at the price that we needed to be at. They had to put a lot of time in it for us and we really appreciate it! They did much more than our local dealership did for us. Awesome people to work with, and they have a great sense of humor to boot! More

Great People, Great Experience! I started with an on-line quote through Cars.com with Kokomo Honda and expected just to use them as a competitive quote against my local Honda dealer. I started with an on-line quote through Cars.com with Kokomo Honda and expected just to use them as a competitive quote against my local Honda dealer. Ends up, my local dealer needs to learn how to compete with these guys! The internet lady, Tricia, got things going by frequent polite follow-up, letting me know they wanted my business. Once I finally responded to her, it was a quick conversation with Manager Chris Welton who gave me a great quote, then Joey took an hour journey to MY HOUSE so I could do a test drive and get all my questions and concerns answered. After that, Joey handled everything in a prompt, courteous, and professional manner - he knows his stuff! Cathy in Finance was great, too. Her enthusiasm made us feel great about our purchase. I am extremely pleased with everything; the service, the price, and most of all the way I was treated. These are great people, do yourself a favor and give them a chance! More

Love my Honda Accord I am very pleased and excited about my Honda Accord that I bought at Kokomo Auto World. My experience with the sales people there was great. They were I am very pleased and excited about my Honda Accord that I bought at Kokomo Auto World. My experience with the sales people there was great. They were very polite and friendly. Clint Akers was very polite and helpful. He went out of his way to make sure that everything was done right. He made sure that I understood how everything worked and answered all my questions. He even made sure that it all worked even the key fans. He had me to come back and he put batteries in them for me. I would reccomend then to everyone for a new or used car. They did more than I expected. Thank you.C Lewis More

New Vehicle Purchase Everyone made extra effort to accommodate me and Kris Akers was extremely nice and helpful. I was able to take home and test drive 2 vehicles, which Everyone made extra effort to accommodate me and Kris Akers was extremely nice and helpful. I was able to take home and test drive 2 vehicles, which was so very helpful. The customer service I have received is A-1. More