Koeppel Nissan

I had a bad experience in 1999 when I tried to buy a nissan sentra GXE from this dealer. Don't plan to write i because too long time ago. I thought the management shou,d have changed after 11 years. nissan sentra GXE from this dealer. Don't plan to write i because too long time ago. I thought the management shou,d have changed after 11 years. But fortunately, they still played dirty tricks to customers -- on one of my friend. This dealer is dirty to surchage on customers! Don;t trust their promotion. When I asked them to write down a cleanm list of all price item, they stepped back. Dirty, evil dealer! More

i must say that this has to be the worst experience i have had with a dealer car repair , i have a 04 nissan armada i purchased used from another dealer in 06 with 30k miles i also slected a gold service have had with a dealer car repair , i have a 04 nissan armada i purchased used from another dealer in 06 with 30k miles i also slected a gold service contract ,everything always seems just dandy at first. the vehicle developed a misfire with slight shaking and check eng light on ,so i took it in for service on friday 4-23-10 , it is now sat 5-29-10 over 5 weeks later ! and its the same story with them , first they said i needed ,front brakes ,rear,brakes,rotors cut,a manifold,a catelitic converter,oxygen sensor,catalyst tubes (not covered by warranty) but lucky i had them replaced under a year and under 12k mi the have a warranty but i mispalced my receipt but the other dealer faxed them proof and at first they refused it and said it was not enough proof ! and that they needed a copy of an orig reciept ! can you believe the pressure i felt at that point? so finally they desided to accept it under warranty.....now the days are passing and every week its "next week" i more week ,one mechanic only , working very slow and limited on this. then they said ok most of the parts are on and you should have it by tommorow (this was like 3 weeks ago) then he calls me back and say's "oh we just noticed the check eng light and some shaking" !!! the reason ihave the car here in thefirst place !, so now they said they are waiting for approval from nissan , ok they call me back and say they have the approval , so now they have to check the oil and do a compression test to find out if any cat conv parts were ingested back into the engine? , then a week later they say "oh i think yuo are gonna need a new engine ! (this engine had only 8k miles was recently replaced by another dealer) veh in total has only 57k mi veh is only used for pleasure and is well maintained......so they said they ordered the eng on fri 5-14-10 and would be there by the following mon 5-16-10 so the new eng was still sitting in a crate,and the old eng removal process was very slow.....i came in on thurs 5-20-10 to see the progress ,but the old eng was still in nobody was working on it at that time (seems the one person on it is also on other cars and is taking minimal time on this job. so now its sat 5-22-10 i come by to see and the old eng is still in the veh the service rep calls the mechanic over from "another veg" to my veh and he says "well its abig job its only me and there are a lot of wires" so maybe next saturday !) and goes back to what he was doing......so i had to contact nissan corp at this point , and they said they would look into it , so nissan corp calls me back and says "sorry sir but we spoke to dealer and they said for sure it will be ready fri 5-28-10 or sat 5-29-10 the latest , ok i call yesterday 5-28-10 to be told it was not ready that it would be today 5-29-10 ,well it is today 5-29-10 and i once again get the same story "its not ready yet maybe next tues cause mon ia a holiday ! , i have beeen so inconvinienced by this , i had an injury to my hand at work and have not worked since 3-29-10 so i have been going to doctors sppointments and had surgery and have een taking cabs and having to bother other people to take me places , and this dealer never even mentioned to compensate me with a loaner car? , so last week in order to male up for some of my inconvinience nissa corp offered 2 yrs oil changes and tire rotation , i think at this point i need more like a 2 yr ext service agreement......i will never reccomend this dealer to anyone. More

Use models at Koeppel Nissan dominated the list of competitors. They were specific with the car detail,options, and its reliability, but it was its full customer service that sold. A co-worker had r competitors. They were specific with the car detail,options, and its reliability, but it was its full customer service that sold. A co-worker had recommended koeppel nissan after she and her daughter had also purchase two cars after receiving excellent product and service. I consulted her i remembered she didn't have a problem financing and the requirements for the purchase was clear and tact. I decided to go for a used car which would fit my present job as a sales consultant, which means i'm constantly on the road. I was impressed because there was full access to the status of the car. Each car had a windows sticker with the prices listed and the carfax was also available instantly. Also each car had been inspected and had passed through service these cars were value as new. I took a glimse at a black altima 2008 it was as if the car was customized just for me. It matched the image i had invisioned, and it was so much fun to test drive. The car overall was very economical i was a little concerned because of my credit score but by financing i would indeed be able to take the car home. Overall the business had one flaw i spend hours searching because each car just looked better then the next. Nevertheless, it was more then i expected its been a few months now and i have no problem regarding the car i'm completely satisfied. My best regards to my sales rep who was so friendly who really made feel at home. This experience was great and I truly from the bottom of my heart recommend this dealership to friends, family and to others. Thanks so much More

I bought my Nissan Roque from Koeppel. I had no hassle with the Sales Department. I bought My Roque in for a free oil change. When I got home that night right before the big snow storm, I saw dried oil st with the Sales Department. I bought My Roque in for a free oil change. When I got home that night right before the big snow storm, I saw dried oil stains on my hood and on my corner panel. Also I saw a small nick on my door. I was able to get it out with a scratch remover. I contacted Koeppel about this and no one got back to me about this until 1 week later with a email from Jorge Pena in the sales department stating, "Am I venting or am I looking for another vehicle". Hello, I said I brought my 2010 Roque for service. More

I purchase a new nissan versa withing two hours I got the car very professional people they work so you can be satisfied from Managers to workers. They explain from financial issues to how the car works and car very professional people they work so you can be satisfied from Managers to workers. They explain from financial issues to how the car works and perfoms, so you don't have any doubts when you purchase a car from them thanks. Scarly D More

Terrible service.I had my Nissan Altima in their shop for eight times in less than two months and each time I got the car back was running poorly with new problems directly related to the repairs which were eight times in less than two months and each time I got the car back was running poorly with new problems directly related to the repairs which were made.In the end I gave up because there were no signs that they knew what they were doing. They are not better that a gas station repair shop.Also the communication with the service rep. is poor. It is a waist of time to call the service for an update on your vehicle because you are put on hold forever and in the end you are told that they will call you back which never happen.The actual repairs take long, long time and if you need a part that means at least two or three days till is ordered and delivered. Of course the prices are "state of the art high". Take your car some other place for a better, faster and cheaper repair. More

To be totally fair, this negative experience with Koeppel Nissan of Jackson Heights unfolded back in 2003. They sold my mother 2 cars (1 used Altima GLE and 1 new Sentra) for a decently priced package deal w Nissan of Jackson Heights unfolded back in 2003. They sold my mother 2 cars (1 used Altima GLE and 1 new Sentra) for a decently priced package deal with a trade-in. Both vehicles were driven off the lot with satisfaction until about three days later when the sales rep called our home and said there was a mix-up. He alleged running the numbers wrong and that my mom would have to pay an additional $1500 to keep the cars. We analyzed the receipts and everything from the financing to the extended warranty pricing matched up error-free. I vaguely remember being threatened with repossession if my mother did not drive the vehicles back onto the lot to pay the newly discussed charges. My mother and I, being gullible and naive, proceeded to comply. While there, the sales rep encouraged my mother to shell over the added fees by trying to convince her that she got a steal with the original pricing and that even paying $1500 more, she was still a winner. Three days in and my mother was already emotionally attached with the car - she had shown it to all our family and friends with bliss. Her obvious mistake was showing too much gleeful emotion at the dealership before negotiations had begun, but this was a woman who never owned a new car in her life. To make a long story short, she forked over the funds after an hour of deliberation. I can't remember what bogus charges were tacked on, but it left a bitter memory in our minds. It was the dealership's obligation to see that all appropriate charges are disclosed at the time of sale, but they backpedaled. New customers BEWARE! Koeppel implemented one xxxx of a dirty tactic to a naive and elderly woman. I blame myself to this day for not stepping in to get a full refund. A new car driven off the lot then returned, can you say THOUSANDS of dollars in lost retail value? The car would technically have been enlisted as used rather than new. We could've easily strong-armed Koeppel, but as humble and innocent individuals, Koeppel Nissan strong armed us. After reading other reviews, seems nothing has changed with their company. Thanks for letting me chime in (and vent). More