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Koeppel Nissan

Jackson Heights, NY

4.8
756 Reviews
The Koeppel name first entered the automotive industry in 1937. We have been proud members in good standing of the Better Business Bureau for over 25 years. Our Nissan New Car customer satisfaction is consistently rated tops in the nation. We are actively involved in many charitable and not for profit organizations. We have donated many vehicles to the FDNY Family Assistance Team as well as supported local schools and afterschool programs such as the Lexington School for the Deaf, Little league Baseball, Soccer, etc. Every single used car that we put on our lot goes through a rigorous inspection that is unparalleled in the used car market. Our factory trained technicians perform a full tune-up with strict instructions to prepare the vehicle as if it were for their own family. We check the vehicles brakes,transmission,steering, tires,radio and electrical systems. As part of our rigid inspection process we road test every vehicle to ensure that every possible issue has been resolved. All used vehicles are also reviewed cosmetically to ensure that all bumpers are scratch and ding free. The vehicle's are compounded and waxed and shampoo'd by professional detailers. We provide an owner's manual and two sets of keys for every used vehicle. We provide a Car Fax vehicle history report on every vehicle. Every used vehicle purchase entitles you to a 60 day FREE service and diagnostic checkup. The service will include a free oil change, filter change,chassis lube and fluid top off. Bring a customer to any one of our showrooms or used car lots and receive a $100.00 American Express Gift Card. That's right anytime you refer someone and they buy a car you get $100.00 Our goal is to ensure your ownership experience is a positive one that you have made an intelligent decision purchasing from Koeppel. We strive for complete customer satisfaction and while we understand every transaction is not always perfect,we are commited to helping you resolve any issues that may arise
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74-15 Northern Blvd

Jackson Heights, NY

11372

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Showing 756 reviews

February 19, 2011

very good experience at koeppel nissan.thanks chi for quality service and attention. oh and thank you for calling me to let me know I had forgot my ezpass tag in my old car! Chi did his best to get me More

by caliparce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
chi ho li
February 18, 2011

i had great service provided by antonio figueroa who was of great help to me and my wife. he answered all my questions, offered us drinks while we waited and made us feel comfortable. i would do business wi More

by nissan 2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
antonio figueroa
Feb 19, 2011 -

Koeppel Nissan responded

Thank you for your business. I wish you and your family many years of safe and pleasurable driving. Mark Harrington, General Manager

February 17, 2011

The customer service provided by Antonio Figueroa was excellent; he gave us kind and patient service, trying always to give us advice without pressuring and he tried to get us what we needed, no more. In More

by mmunoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Figueroa
Feb 19, 2011 -

Koeppel Nissan responded

Thank You for sharing your experience with everyone. One of the nice things I learn from these reveiws is that my staff is taking the time to really do a proper job and become the difference in our industry. Thanks again, Mark Harrington, General Manager

February 17, 2011

HIGHLY RECOMMEND ANYBODY THATS LOOKING FOR A CAR TO GO TO KOPPEL!! WORDS CANT EXPLAIN HOW GREAT THE SERVICES IS THERE!!!,I WAS LOOKING FOR A GOOD QUALITY CAR, AT A REASONABLE PRICE FOR MONTHS!. EVERYWHERE I More

by SHERLEYBLOVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Figueroa
Feb 19, 2011 -

Koeppel Nissan responded

Wow!!! Thank you may not be enough for your reveiw of my store. When I get to read a reveiw like yours, it gives me hope that we are really making strides in our industry to show the public there really is a dealeship you can go to and be treated with respect, and fairness that all consumers deserve. Our competitors that still beleive in the old way of doing business, may one day wake up to find no one left, it will be too late. Thnks for letting me know we are on the right path. Mark Harrington, General Manager

February 16, 2011

I gave the above rating because from begining to end my entire interaction with this dealership was like family. They made me and my family feel comfortable and did not rush us into anything. Most of all, More

by mnomani80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saiful islam and Imran khan
Feb 19, 2011 -

Koeppel Nissan responded

Hard work and honesty. I beleive their is so much good in people if you let it happen. It should never be a unique experience to find those two things when its time to invest a lot of hard earned dollars into a product. Thanks for sharing the values you had during your purchase with all of us at Koeppel Nissan. You are family, cause you get it. Thanks Mark Harrington, General Manager

February 16, 2011

It was our first time buying a car from a dealer and couldn't ask for more in terms of treatment and price. The Sales Manager treated us like family and took the time to explain everything so we can fee More

by shorttyG35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Ysalguez
Feb 19, 2011 -

Koeppel Nissan responded

I feel honored that your first time buying a vehicle from a dealer, was at my store. Thank you for giving us that opportunity, and I wish you many years of safe driving. Mark Harrington, General Manager

February 16, 2011

Excellent Customer Service> Patient, dedication, and best of all, best deals in town. My whole family has purchased their vehicles at this Dealership, Sister, Mother, a friend,a coworker, and a cousin. More

by irosario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Feb 19, 2011 -

Koeppel Nissan responded

Trust is something built over time. I thank you so much for building that trust in my staff and store for over 6 purchases within your family. It is for people like yourself that makes us continue taking the high road and not fall back on the poor ways other dealers think you need to do business. Thank You Mark Harrington, General Manager

February 16, 2011

This is my second time buying a car from Koeppel Nissan and both times my purchase went very smoothly. Our sales person Chi was very friendly and knowledgeable. He made the overall experience very pleasant More

by NK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chi Ho Li
Feb 19, 2011 -

Koeppel Nissan responded

You have experienced one of the most valued peices of our business. Service after the sale. We will do our best to continue that service for you with great pleasure. Thank you so much for acknowledging that experience in your review. Sincerely, Mark Harrington, General Manager

February 13, 2011

Very nice place to go buy a used or new car, the double the new york lemon law in all their used cars, their cars are all in perfect conditions and very few of them have been in an accident. They also show More

by lopeza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Onofre
Feb 19, 2011 -

Koeppel Nissan responded

Thank you. Your review of my store sums up key differences, anyone will experience, if they consider the purchase of a pre-owned vehicle from my store. We do our best to thoroughly inspect the vehicles for sale, and share full transparency with each customer on what they are about to purchase. We do not overprice our vehicles and play games waisting your valuable time and we will stand behind our product. I appreciate you taking the time to share your story. Sincerely, Mark Harrington, General Manager

February 11, 2011

It was a difficult process when the negotiating came. Under the weather conditions the processing of picking the best car, was at times limiting for what I was looking for but in the end I hope that what More

by ricom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Manzor, Tony Ferrara, Nelson Onofre
Feb 19, 2011 -

Koeppel Nissan responded

I really understand, how you felt about trying to purchase a vehicle during the lousy weather we had this winter. What makes your review so importantly valuable to me is the faith you put into my people. I am honored to take out these moments to tell you thank you so much for your trust. I promise you we will not look on that lightly, and will be here for you after the sale too. Thank You so Much, Mark Harrington, General Manager

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