Koeppel Nissan

My son Steven and I would like to take an opportunity to thank Isaak for his great help. He was patient, helpful and very professional. He worked with us to find the best possible price that would fit our thank Isaak for his great help. He was patient, helpful and very professional. He worked with us to find the best possible price that would fit our budget, and made sure that we were satisfied with the car. He explained us the features in the car that we were unfamiliar with. I will recommend Isaak to my friends who are looking for a car. Thank you Isaak. More

The Service department at Koeppel Nissan lacks the “service” part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didn’t hav “service” part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didn’t have the parts in stock so they returned my car and ordered the parts. The service advisor, Teddy Castillo, said that he would call me as soon as the parts arrived. After two weeks of not hearing anything, I decided to call them, seeing how I already paid for the parts. Teddy was out that day, so I got transferred to the Parts department where I was informed that the parts for my car arrived a long time ago. So I scheduled another appointment. On a side note, when you call the Koeppel Service department, be prepared to spend half an hour on hold, only to speak to a secretary who knows nothing about the status of your car. When I brought my car in for the second time, Teddy was not there so I had to deal with another Service Advisor, Priamo Perez, who of course had no idea what needed to be done, but nonetheless said he would call me to give me an update on the status of my car. Two days passed without me hearing anything from Koeppel, so once again I had to call them to find out what’s going on. I was told that the car is being worked on and hopefully it’ll be ready tomorrow. The following day I got the first and only call from Koeppel - I couldn’t believe it! I was informed that my car was still not ready (surprise, surprise), but that it would be ready on Monday (they called on Friday). So comes Monday and of course I don’t hear anything from them. So I have to call them yet AGAIN to find out what’s going on. And once again I’m given the run around and told that it’s a very big job and that it’ll be another day before my car is ready. Mind you, I had the front bearings and axle seals replaced the year before at another Nissan dealer, and it took them less than a day to get it done. Finally, the car was ready a week after I brought it in. In short, the communication from the Service department is nonexistent and they take their sweet time working on your car. In the future, I’m taking my car to another dealer and would recommend you do the same. Having read other people’s reviews, now I’m just hoping that the car doesn’t break down in a week. More

Pablo Jimenez, salesman, was very responsive and walked me thru the entire sales process. He got me what I wanted. Beat the competitor's lease offer (Nissan-Altima 2.5 S w/audio pkg for $249 per month for me thru the entire sales process. He got me what I wanted. Beat the competitor's lease offer (Nissan-Altima 2.5 S w/audio pkg for $249 per month for 39 months). No hidden charges. Only issue was waiting 1.5hrs to pick-up car, the following wkend. More

Hi Danny Colon, Thank you for helping me with my Hi Danny Colon, Thank you for helping me with my Nissan, you were great! I like the way you explained my options and every detail about the Altima. Hi Danny Colon, Thank you for helping me with my Nissan, you were great! I like the way you explained my options and every detail about the Altima. It was nice doing business with you and I will not hesitate to recommend you to friends and family if they want to visit Koeppel Nissan. Thank you and God bless! Cynthia. More

These gentlemen are outstanding people who not only make you feel very welcomed in the dealership but go far and beyond in helping the customer with making a purchase very smooth and professionally may god you feel very welcomed in the dealership but go far and beyond in helping the customer with making a purchase very smooth and professionally may god bless them and this being my third purchase there feel like family again many thanks and god bless :) More

Great customer service, and communication. Was able to get vehicle quickly and when promised. Had a great experience and would definitely recommend dealership and salesman to other family and friends. Ver get vehicle quickly and when promised. Had a great experience and would definitely recommend dealership and salesman to other family and friends. Very satisfied repeat buyer and happy with services provided. More

i really enjoyed my experience with koppel nissan. this will be the second car i purchased from the dealer and the same salesperson. our sales person wes was one of a kind with his product knowledge and k will be the second car i purchased from the dealer and the same salesperson. our sales person wes was one of a kind with his product knowledge and kind hearted spirit. ps i am buying the car for my fiancee and she thought he had a great sense of humor More

I personally have had great experiences owning a Nissan. I have used this dealership to service my other Nissan's. The service had always been a good one and the people were always very friendly and went o I have used this dealership to service my other Nissan's. The service had always been a good one and the people were always very friendly and went out of their way to help the customer. Antonio is very pleasant and patient. He showed us what we were looking for and answered all of our questions. He was very knowledgeable about the cars that were for sale. There was no pressure while we were debating on what to purchase. He was there until everything was done. We feel we got a great deal on our Versa. Thank you Antonio, for making this nerve-racking purchase an easy one. Before you buy, definitely check them out! More

Buying our car at this dealer was a great experience. We Buying our car at this dealer was a great experience. We bought a Toyota Matrix a couple of weeks ago, we were a little bit nervous about all the pro Buying our car at this dealer was a great experience. We bought a Toyota Matrix a couple of weeks ago, we were a little bit nervous about all the process but it was surprising easy and with no headaches. Mohhamed helped us and he was very friendly, professional and guided through all the bureaucratic stuff that is involved in buying a car. He has been following up calling us to know if we were satisfied with our purchase. We definitely are very happy with our car. Everybody we got in touch at Koeppel was very helpful and courteous. I definitely recommend Koeppel Nissan, especially new car buyers. More

Wilson was very helpful and pleasant to do business with. He made the leasing process easy and it was nice to meet a car salesman that didn't have the personality of a car salesman! He answered all our que He made the leasing process easy and it was nice to meet a car salesman that didn't have the personality of a car salesman! He answered all our questions and did a great job! John Cheung, the business manager, was also very cheerful and pleasant. I definitely plan on going there for my next car, and I plan on bringing my mother-in-law to purchase a car as well. More