Koeppel Nissan

Exceeded Our Expectations We have been researching and visiting many Nissan dealers in the NYC/Westchester County area. Once we visited Koeppel Nissan in Queens they had us! Ou We have been researching and visiting many Nissan dealers in the NYC/Westchester County area. Once we visited Koeppel Nissan in Queens they had us! Our first contact was Markella, and the level of customer service she provided us was beyond outstanding. She was welcoming, friendly, professional, and GENUINELY concerned about our needs. These qualities are hard to find in one person, and this young lady demonstrated all of them. She returned our calls regularly, made herself readily available, and answered all of our questions. We then met Pablo Jimenez when we came down from Westchester to finalize the deal, and he was just as outstanding as Markella. Again we were treated with respect and professionalism. We were also working with another dealer who shall remain nameless, and this dealer was unprofessional, rushed us off the phone each time, and really did not answer our questions. He even stepped over the line into rudeness at times-not my idea of customer service. They should take lessons from Koeppel!! Our experience at Koeppel was A+ and we have started recommending Koeppel Nissan to friends, family, and colleagues. We will be going to Koeppel Nissan from now on for our future automobiles. Thank you again Markella-you are the reason we chose Koeppel, and thank you Pablo for continuing the outstanding service. A job well done!! More

koeppel Nissan excellent service !! I've been a customer of Koeppel Nissan for over a year and have been more than satisfied with their service in the past. I would definitely encourage I've been a customer of Koeppel Nissan for over a year and have been more than satisfied with their service in the past. I would definitely encourage others to see Chris Urena #2831 due to his exceptional dedication, work ethic, and skills. I was very satisfied with the results that Chris Urena #2831 had provided. I can say that I recommend this dealership because I am very appreciative of Chris Urena's #2831 attentiveness and care throughout the reparation of my car during my last visit. More

Respect where it is due... Excellent Experience I rarely write reviews but I have to this time. I was in the market for a car and had been shopping around. This was going to be my first car from a d I rarely write reviews but I have to this time. I was in the market for a car and had been shopping around. This was going to be my first car from a dealership and i had a general sense of the type of car i wanted and a price i would be comfortable with. Coming on to the Koeppel Nissan lot I expected (and prepared myself) to have a very negative experience with whatever sales rep I met. I more or less made up my mind that I would be met with some heavy-handed sales tactics to get me into a car that i did not want. So while I was hopeful that I would eventually find a car that met some of my basic needs I didn't really expect that it would be a comfortable, stress-free process. That said, I was surprised at how patient, organized, thorough, and resourceful the sales rep, Forkan (Sid) Siddique, was shortly after I came on the lot. He showed me a few cars that matched my search criteria and clearly explained the benefits and tradeoffs of each. I tried to find a reason to stay in my uneasy zone and to that end, had my brother, who is a 'car guy' (does his own repairs, has owned several cars, dealt with a lot of sales people etc.), on the phone just to fact check (xx check). From choosing the car, test driving a couple, discussing pricing and payment, and purchasing the car, I was very impressed at how clear and transparent Forkan made the process. I felt I had all the information and time to make the choice that was right for me and did just that in the end. I am now a very satisfied owner of a 2010 Nissan Murano. The entire process to driving the car was as it should be, straightforward, stress-free, and pressure-free. Much thanks to Forkan. He represented the dealership well and earned my respect and appreciation. I would definitely recommend this dealership to anyone looking to purchase a car in the future. More

We can say the dealer looked so professional at first but after you give your signature everything changes. Little by little the car starts to fall down. first is one thing then is another, i wasn't expectin after you give your signature everything changes. Little by little the car starts to fall down. first is one thing then is another, i wasn't expecting the car to be perfect 100% but at least a 80% on a pre owned car. When you start complaining you get a bad faces and excuses. so far i been spending more that 2 grand in this car that i bought a year ago and im still paying. Now i have to buy 4 new rims for my car cause according to my tire service the rims are in bad condition. I know for sure this dealer won't be responsible for anything. Either way, what they would say is .. you 'own' the car so is your problem now. More

On Nov 4, 2013 I brought my 2008 Maxima in for my scheduled service (oil change, lube) I also asked to have my brakes checked for pulsating action while braking. I ended up with a 2417$ repair bill f scheduled service (oil change, lube) I also asked to have my brakes checked for pulsating action while braking. I ended up with a 2417$ repair bill for various 'problems' found while in the service dept. In Dec. I bought four new tires from you at 928$. All my maintenance is done at Koppel my records will show this. I was told that this was normal for a six year car. Does this mean that I will continue to incur increasing expenses every time I bring my car in for service. As a retiree I will have to re-think can I afford another Maxima. john and donna chin More

Business Manager John Cheung was totally professional, super friendly with kids, very patient, work amazingly fast on his part. Sales Consultant Imran Khan was very impressive, humble, super patient, n super friendly with kids, very patient, work amazingly fast on his part. Sales Consultant Imran Khan was very impressive, humble, super patient, non-forceful, highly ethical, willing to do extra mile. Awesome experience! More

I visited Koeppel today, seeking ... a car. I hate car shopping for all the reasons so many people do, and I went in not sure if I was looking for new or used (and if used, what make or model), nor whethe shopping for all the reasons so many people do, and I went in not sure if I was looking for new or used (and if used, what make or model), nor whether I was going to spend $12,000 or $25,000. It was a long day. And a lot of that was my fault; Eleanor was beyond patient as I worked through the process, and although it really, REALLY felt as though she was pushing me toward used instead of new, I have only good to say about her. I was also more than a bit uncomfortable with the fact that she steadfastly refused to tell me what my finance rate would be. EVERYTHING got done before I met the dreaded finance manager, and even once I got with him I was waiting for a bomb to drop. It didn't. Kudos not only to Eleanor, but also to aforementioned finance manager John Cheung. Did I get an AMAZING deal? I don't think so. Did I get a good deal and do I have a good feeling about these guys? You bet I did, and do. I chewed about $4,000 off the price they wanted for the car I selected, got a reasonable trade-in value for my old car, and got a good loan, albeit one they packed with an extended warranty. I actually kind of liked these guys. Like I said, it was PAINFULLY slow and some stuff fell victim to a lot of finger pointing. But ... I actually recommend Koeppel Nissan. More

My experience started on the Internet. I received an immediate response from Shane who asked precise but brief questions about what I was looking for. I had my research complete and knew the model car immediate response from Shane who asked precise but brief questions about what I was looking for. I had my research complete and knew the model car I wanted and only have a few questions about the different options. As I was working through email with Shane I received an email from Pablo. I was stunned by the detail of my auto quote. I could not believe he actually gave me the exact figures. He even compared 2 models and then gave me details of my payment options. This was all done through email which was ideal for me. I had contacted several Nissan dealers over the past two and a half weeks, most I am still waiting for a response from. Others recited to me the "weekly ad" for their dealership, never actually quoting anything I wanted. I was able to do everything online with minimum calls. I began my contact with Koeppel Nissan on Saturday afternoon and had approval and my VIN by Saturday evening. On Sunday Shane called to see what time I would be in to sign the paperwork and pickup my new car. When I arrived at the dealership Pablo came outside greeting me immediately by name before I could make it through the door. I then had the pleasure of meeting Bob who showed me my new new car and patiently taught me how to use all of the amazing gadgets in my new car. He took his time and explained every little detail about the car and made sure I knew how to use each and every one. Every person I dealt with at Koeppel Nissan was knowledgable, friendly and professional. I had been dreading the fact I needed to get a new car but SHANE, PABLO and BOB made this purchase simple and stress free. I would highly recommend KOEPPEL NISSAN!! Also although I am sure everyone at Koeppel Nissan is great Shane, Pablo and Bob were AMAZING!! More

I went there to see a nissan murano 2012 that was on sale last Tuesday , I finally go it. My sales consultant was Forkan Sid very helpful , professional and very calm. Then he took me to John cheung busin last Tuesday , I finally go it. My sales consultant was Forkan Sid very helpful , professional and very calm. Then he took me to John cheung business manager also explained to me the process of financing and warranty. The whole process took 2 hours. If you need a car go see Forkan, I guarantee you will leave the dealer driving a new car. More

I guess I'm not alone with issue with KOEPPEL NISSAN, it has being the BAD experience I had ever had. I have a 2008 nisssan altima sl 2.5 and my first trip was car didn't started inop after I came out it has being the BAD experience I had ever had. I have a 2008 nisssan altima sl 2.5 and my first trip was car didn't started inop after I came out of work in the Airport LGA so car got tow to the closer dealer Koeppel..it happen to be the key lock was broken Done $1000 "OMG why so High" no problem I payed that was back in March. The issue is after paying all that money the car was not check complete of any issue or future problem by the mechanic OK. Car got tow back weeks later the same issue. Now the 3 hardness need to be replace + the key lock again warranty ok. I Told me mechanic why you didn't tell me before, his response was your car has a rebuild title, I told him ok why doesn't have to do with the issue. I told my customer service agent CHRIS URENA to organize the issue in which of the 3 hardness needed to be done first. So happen I hardness was done I got the car back home I told him I will back next week to do the second hardness no less the car almost left me in the middle of the highway computer not working right. When back told than the issue and second hardness was replace a week later. I had issue happening one after another and another only after replacing the key lock all that the engine computer out of service, transmission computer too. A/C inop and 100 other issue came alone with the value of $4500+ and they sill haven't found the problem. I have pay for car rental as well as the Agent Chirs because the mechanic is guessing. My CHECK ENGINE LIGHT STILL ON and I'm afraid to take back because I don't have money all my saving has being invest in the stupid guessing dealer of my problem. Last trip I spoke with me mechanic lead and the Manager and there respond was to leave the car for a week that they will find the REAL PROBLEM. If you know you are working on a car with a rebuilt tittle why not do a overall check make sure everything that need to do be on file if not as a mechanic you are looking for money. I learn so much that a customer don't need to know but at the same time my money was being legally stolen from my packet. Right now I can't drive more the 30 miles a day and I can't afford more bull from the mechanic I need my money back I'm brook and out of job due to not able to make to work. More