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Koeppel Nissan
Jackson Heights, NY
760 Reviews
The Koeppel name first entered the automotive industry in 1937. We have been proud members in good standing of the Better Business Bureau for over 25 years. Our Nissan New Car customer satisfaction is consistently rated tops in the nation. We are actively involved in many charitable and not for profit organizations. We have donated many vehicles to the FDNY Family Assistance Team as well as supported local schools and afterschool programs such as the Lexington School for the Deaf, Little league Baseball, Soccer, etc.
Every single used car that we put on our lot goes through a rigorous inspection that is unparalleled in the used car market. Our factory trained technicians perform a full tune-up with strict instructions to prepare the vehicle as if it were for their own family. We check the vehicles brakes,transmission,steering, tires,radio and electrical systems. As part of our rigid inspection process we road test every vehicle to ensure that every possible issue has been resolved. All used vehicles are also reviewed cosmetically to ensure that all bumpers are scratch and ding free. The vehicle's are compounded and waxed and shampoo'd by professional detailers. We provide an owner's manual and two sets of keys for every used vehicle. We provide a Car Fax vehicle history report on every vehicle. Every used vehicle purchase entitles you to a 60 day FREE service and diagnostic checkup. The service will include a free oil change, filter change,chassis lube and fluid top off.
Bring a customer to any one of our showrooms or used car lots and receive a $100.00 American Express Gift Card. That's right anytime you refer someone and they buy a car you get $100.00 Our goal is to ensure your ownership experience is a positive one that you have made an intelligent decision purchasing from Koeppel. We strive for complete customer satisfaction and while we understand every transaction is not always perfect,we are commited to helping you resolve any issues that may arise
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 AM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 760 reviews
February 18, 2020
Wonderful customer service experience. Great follow up. Was on point with everything. Great product knowledge. Very helpful, polite, respectful and professional. Hands down most wonderful experience. Was on point with everything. Great product knowledge. Very helpful, polite, respectful and professional. Hands down most wonderful experience. More
by DAVID.GARCIA0619
Verified CustomerEmployees Worked With
Kelly Chacon
February 18, 2020
Love Koeppel!!! The staff is amazing, I deal with Emerson and he is so helpful. I’ve bought 2 Rogue’s from him. The service department are quick and easy. and he is so helpful. I’ve bought 2 Rogue’s from him. The service department are quick and easy. More
by LISAMB618
February 18, 2020
I was impresed The service was very fast, within couple hours. I could not believed that it was done in and out in a blink of an eye. The service was very fast, within couple hours. I could not believed that it was done in and out in a blink of an eye. More
by aaes195
Employees Worked With
Ms. Muja , Alex Castrillon
February 18, 2020
I was very disappointed this visit as prices went up and no discount sent via email as usual. Also the mechanics diagnostic was not making sense to me no discount sent via email as usual. Also the mechanics diagnostic was not making sense to me More
by SILVICARTA41
Employees Worked With
February 17, 2020
I've been coming to koeppel Nissan service center for years; in doing so I've developed a relationship with the service managers and some of the staff. Everyone there is concerned with only one thing, a years; in doing so I've developed a relationship with the service managers and some of the staff. Everyone there is concerned with only one thing, and customer satisfaction. That's why I service my vehicle at koeppel Nissan . More
by JIMMYPREVETE
Employees Worked With
Other Employees :
Tony in parts. , Jorge Pena, Mac Emerson Campbell, Kelly Chacon, Louis Stenger
February 17, 2020
oil change had a oil change and filter plus and state inspection. they took care me right away. also did the safety inspection. all in and out in hour. had a oil change and filter plus and state inspection. they took care me right away. also did the safety inspection. all in and out in hour. More
by MFOWLES
February 17, 2020
I was disappointed the last time I visited. I have been waiting for two hours for my car when in fact my car was done half an hour ago. Communication needs to be improved. Some professionalism needs to be waiting for two hours for my car when in fact my car was done half an hour ago. Communication needs to be improved. Some professionalism needs to be maintained. The representatives who took care of me didn’t feel like she cared. It happened to me the first time when i was there was car service. It was the same representative who took care of me. More
by VIRANGPARIKH
Employees Worked With
Don’t remember her name. And she is not listed here.
February 17, 2020
This time the visit was good. I was informed of what is going on and and how long it was going to take. I was being treated with respect and courtesy. Overall I was happy. going on and and how long it was going to take. I was being treated with respect and courtesy. Overall I was happy. More
by AHMEDTSAJIB
Employees Worked With
Kelly Chacon
February 16, 2020
Excellent Service - Matt Stan!! Our experience in working with Matt Stan was excellent. He was very informative, thorough and a pleasure to work with. His follow-up and responsivene Our experience in working with Matt Stan was excellent. He was very informative, thorough and a pleasure to work with. His follow-up and responsiveness was great. Thanks for everything. More
by msepesi
