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Koeppel Nissan
Jackson Heights, NY
756 Reviews
The Koeppel name first entered the automotive industry in 1937. We have been proud members in good standing of the Better Business Bureau for over 25 years. Our Nissan New Car customer satisfaction is consistently rated tops in the nation. We are actively involved in many charitable and not for profit organizations. We have donated many vehicles to the FDNY Family Assistance Team as well as supported local schools and afterschool programs such as the Lexington School for the Deaf, Little league Baseball, Soccer, etc.
Every single used car that we put on our lot goes through a rigorous inspection that is unparalleled in the used car market. Our factory trained technicians perform a full tune-up with strict instructions to prepare the vehicle as if it were for their own family. We check the vehicles brakes,transmission,steering, tires,radio and electrical systems. As part of our rigid inspection process we road test every vehicle to ensure that every possible issue has been resolved. All used vehicles are also reviewed cosmetically to ensure that all bumpers are scratch and ding free. The vehicle's are compounded and waxed and shampoo'd by professional detailers. We provide an owner's manual and two sets of keys for every used vehicle. We provide a Car Fax vehicle history report on every vehicle. Every used vehicle purchase entitles you to a 60 day FREE service and diagnostic checkup. The service will include a free oil change, filter change,chassis lube and fluid top off.
Bring a customer to any one of our showrooms or used car lots and receive a $100.00 American Express Gift Card. That's right anytime you refer someone and they buy a car you get $100.00 Our goal is to ensure your ownership experience is a positive one that you have made an intelligent decision purchasing from Koeppel. We strive for complete customer satisfaction and while we understand every transaction is not always perfect,we are commited to helping you resolve any issues that may arise
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 AM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 756 reviews
March 03, 2020
I’m so happy to have my new car and the staffs are great, responsable and professional. It’s a good dealer and they can help you with anything responsable and professional. It’s a good dealer and they can help you with anything More
by Luz
Verified CustomerEmployees Worked With
Alex , John Lebron
March 02, 2020
Amazing Service, Amazing People, Todd was great and very helpful. I brought my car in around 10am they start working on it right away and got it back by 11am helpful. I brought my car in around 10am they start working on it right away and got it back by 11am More
by Nash
Employees Worked With
Other Employees :
Todd Drapala, Jorge Pena, Mike Danys, Kelly Chacon
March 02, 2020
Terrible service ,terrible staff ,very rude & a worker named Todd had a very bad attitude will never go to koppel Nissan again in my life! named Todd had a very bad attitude will never go to koppel Nissan again in my life! More
by Dontaehalyard
March 02, 2020
They de decide to do a repair without letting me know and just called me to tell me the price. I asked for the phone call records and nothing and I paid for a bumper to bumper and after years they told me I just called me to tell me the price. I asked for the phone call records and nothing and I paid for a bumper to bumper and after years they told me I am not cover. Now I have my car in another shop because the lights are not working and I’m wondering if they did something to my car because the manager was very upset. More
by Sbe1022
Employees Worked With
March 01, 2020
Byron Melendez was incredibly helpful during the difficulties I was experiencing with my car. He was able to provide me with a courtesy vehicle during the repairs, and kept me updated about what was difficulties I was experiencing with my car. He was able to provide me with a courtesy vehicle during the repairs, and kept me updated about what was happening with my car. More
by Kimberlyx7
Employees Worked With
February 28, 2020
I was on time for my appointment and was helped immediately as usual. The desk took my information and I proceeded to the waiting room. Didn't take anytime to get serviced and I was on my way! The immediately as usual. The desk took my information and I proceeded to the waiting room. Didn't take anytime to get serviced and I was on my way! They washed my car which is always a plus! Always a great experience with staff More
by RABERRY727
Employees Worked With
February 28, 2020
Excellent service, Todd Drapala in the Service Dept. is extremely knowledgeable of my vehicle and a great communicator and keeping me informed of the repairs extremely knowledgeable of my vehicle and a great communicator and keeping me informed of the repairs More
by Ada Rosado
Employees Worked With
Drapala, Todd five stars
February 28, 2020
I had a great experience. got in touch with my sales rep emerson campbell and told him that I needed to bring the car for recall, and to check rear defroster. He told me bring it in tomorrow and you are a emerson campbell and told him that I needed to bring the car for recall, and to check rear defroster. He told me bring it in tomorrow and you are also up for an oil change. I was so happy that they worked with me it was an easy breeze process. I dropped off the car and told them that I could not wait because I needed to go to work and I would pick it up next day in the morning . When I arrived I checked in and was out in 5 min. I appreciate the smooth process it ,really takes into consideration the clients time. The entire team is wonderful and professional. Service, customer service, and sales. Nicole was great in moving the process along and notifying me when vehicle was ready. More
by MELO17
Employees Worked With
Mac Emerson Campbell, Kelly Chacon
February 28, 2020
Very helpful from the beginning I drove to customer service. Waiting area is filled with amazing coffee and service was quick and responsive to all my question. service. Waiting area is filled with amazing coffee and service was quick and responsive to all my question. More
by kunjang
February 27, 2020
My service advisor Yorladiz got me checked in immediately and explained everything once complete. She was pleasant, helpful, and courteous. Received my car back washed. and explained everything once complete. She was pleasant, helpful, and courteous. Received my car back washed. More
by GAJEWSKI_36
Employees Worked With
Yorladiz Valencia
