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Koeppel Nissan
Jackson Heights, NY
760 Reviews
The Koeppel name first entered the automotive industry in 1937. We have been proud members in good standing of the Better Business Bureau for over 25 years. Our Nissan New Car customer satisfaction is consistently rated tops in the nation. We are actively involved in many charitable and not for profit organizations. We have donated many vehicles to the FDNY Family Assistance Team as well as supported local schools and afterschool programs such as the Lexington School for the Deaf, Little league Baseball, Soccer, etc.
Every single used car that we put on our lot goes through a rigorous inspection that is unparalleled in the used car market. Our factory trained technicians perform a full tune-up with strict instructions to prepare the vehicle as if it were for their own family. We check the vehicles brakes,transmission,steering, tires,radio and electrical systems. As part of our rigid inspection process we road test every vehicle to ensure that every possible issue has been resolved. All used vehicles are also reviewed cosmetically to ensure that all bumpers are scratch and ding free. The vehicle's are compounded and waxed and shampoo'd by professional detailers. We provide an owner's manual and two sets of keys for every used vehicle. We provide a Car Fax vehicle history report on every vehicle. Every used vehicle purchase entitles you to a 60 day FREE service and diagnostic checkup. The service will include a free oil change, filter change,chassis lube and fluid top off.
Bring a customer to any one of our showrooms or used car lots and receive a $100.00 American Express Gift Card. That's right anytime you refer someone and they buy a car you get $100.00 Our goal is to ensure your ownership experience is a positive one that you have made an intelligent decision purchasing from Koeppel. We strive for complete customer satisfaction and while we understand every transaction is not always perfect,we are commited to helping you resolve any issues that may arise
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 AM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 760 reviews
March 04, 2020
1. More expensive than previous Nissan dealer service2. 1. More expensive than previous Nissan dealer service 2. Recommended next service in 3,000 miles which is not the usual 3. Although they called me t 1. More expensive than previous Nissan dealer service 2. Recommended next service in 3,000 miles which is not the usual 3. Although they called me that my car is ready, I had to wait more than an hour in order for them to finish with my car. 4. They give complimentary car wash. More
by Milton
Verified CustomerEmployees Worked With
Non of the above
March 04, 2020
From day one of buying my 2019 Nissan kicks, I am completely satisfied with salesMan (Emerson ) to the service (Kelly) would absolutely recommend family and friends members for the great experience I completely satisfied with salesMan (Emerson ) to the service (Kelly) would absolutely recommend family and friends members for the great experience I have with them. Whole staff was great and ga e into my every needs. More
by CPETI
Employees Worked With
Other Employees :
Mac Emerson Campbell, John Lebron, Kelly Chacon
March 04, 2020
A no hassle experience is what i was looking for and got it at this location. I have already recommended to acquaintances that are in the market to buy a car it at this location. I have already recommended to acquaintances that are in the market to buy a car More
by AM
March 03, 2020
This has been my third vehicle leasing with Koeppel Nissan. I’m am always very satisfied with their service and Alex Galo has been helping me for the past 6 years with all my new vehicles. They are hon Nissan. I’m am always very satisfied with their service and Alex Galo has been helping me for the past 6 years with all my new vehicles. They are honest, helpful and I have recommended many people to Alex Gallo and will continue to do so. More
by CGONZA0608
March 03, 2020
I’m so happy to have my new car and the staffs are great, responsable and professional. It’s a good dealer and they can help you with anything responsable and professional. It’s a good dealer and they can help you with anything More
by Luz
Employees Worked With
Alex , John Lebron
March 02, 2020
They de decide to do a repair without letting me know and just called me to tell me the price. I asked for the phone call records and nothing and I paid for a bumper to bumper and after years they told me I just called me to tell me the price. I asked for the phone call records and nothing and I paid for a bumper to bumper and after years they told me I am not cover. Now I have my car in another shop because the lights are not working and I’m wondering if they did something to my car because the manager was very upset. More
by Sbe1022
Employees Worked With
March 02, 2020
Byron Melendez was incredibly helpful during the difficulties I was experiencing with my car. He was able to provide me with a courtesy vehicle during the repairs, and kept me updated about what was difficulties I was experiencing with my car. He was able to provide me with a courtesy vehicle during the repairs, and kept me updated about what was happening with my car. More
by Kimberlyx7
Employees Worked With
March 02, 2020
Terrible service ,terrible staff ,very rude & a worker named Todd had a very bad attitude will never go to koppel Nissan again in my life! named Todd had a very bad attitude will never go to koppel Nissan again in my life! More
by Dontaehalyard
March 02, 2020
Amazing Service, Amazing People, Todd was great and very helpful. I brought my car in around 10am they start working on it right away and got it back by 11am helpful. I brought my car in around 10am they start working on it right away and got it back by 11am More
by Nash
Employees Worked With
Other Employees :
Todd Drapala, Jorge Pena, Mike Danys, Kelly Chacon
February 28, 2020
Excellent service, Todd Drapala in the Service Dept. is extremely knowledgeable of my vehicle and a great communicator and keeping me informed of the repairs extremely knowledgeable of my vehicle and a great communicator and keeping me informed of the repairs More
by Ada Rosado
Employees Worked With
Drapala, Todd five stars
