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Koeppel Nissan
Jackson Heights, NY
760 Reviews
The Koeppel name first entered the automotive industry in 1937. We have been proud members in good standing of the Better Business Bureau for over 25 years. Our Nissan New Car customer satisfaction is consistently rated tops in the nation. We are actively involved in many charitable and not for profit organizations. We have donated many vehicles to the FDNY Family Assistance Team as well as supported local schools and afterschool programs such as the Lexington School for the Deaf, Little league Baseball, Soccer, etc.
Every single used car that we put on our lot goes through a rigorous inspection that is unparalleled in the used car market. Our factory trained technicians perform a full tune-up with strict instructions to prepare the vehicle as if it were for their own family. We check the vehicles brakes,transmission,steering, tires,radio and electrical systems. As part of our rigid inspection process we road test every vehicle to ensure that every possible issue has been resolved. All used vehicles are also reviewed cosmetically to ensure that all bumpers are scratch and ding free. The vehicle's are compounded and waxed and shampoo'd by professional detailers. We provide an owner's manual and two sets of keys for every used vehicle. We provide a Car Fax vehicle history report on every vehicle. Every used vehicle purchase entitles you to a 60 day FREE service and diagnostic checkup. The service will include a free oil change, filter change,chassis lube and fluid top off.
Bring a customer to any one of our showrooms or used car lots and receive a $100.00 American Express Gift Card. That's right anytime you refer someone and they buy a car you get $100.00 Our goal is to ensure your ownership experience is a positive one that you have made an intelligent decision purchasing from Koeppel. We strive for complete customer satisfaction and while we understand every transaction is not always perfect,we are commited to helping you resolve any issues that may arise
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 AM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 760 reviews
March 10, 2020
You Asked The service staff was support. As a senior, I would like to see handrails in the restroom. I would recommend one to use the service staff of a deale The service staff was support. As a senior, I would like to see handrails in the restroom. I would recommend one to use the service staff of a dealership. More
by STICK429
Verified CustomerEmployees Worked With
March 09, 2020
Very clean professional dealership everyone that I had contact with was extremely helpful from checking in to picking up the car and paying the bill contact with was extremely helpful from checking in to picking up the car and paying the bill More
by Old bug lover
March 09, 2020
Koeppel Nissan stands behind their cars. They provide courteous and knowledgeable service for your car and a number of packages to keep your car maintained at every service interval. courteous and knowledgeable service for your car and a number of packages to keep your car maintained at every service interval. More
by STEVED2559
March 09, 2020
Todd help me out with everything i need. he is realy a nice guy and helpfull. best customer service i have ever get in my life. thanks to koeppel nissan. you guys got one customer from now.i will come to nice guy and helpfull. best customer service i have ever get in my life. thanks to koeppel nissan. you guys got one customer from now.i will come to you guys for service my car in future. thanks More
by shakifhasan
Employees Worked With
Todd
March 05, 2020
Koeppel treated me right!! Gave me the vehicle I wanted at a price I could afford. They were honest and upfront and for that they've earned my respect and future business. Thanks guys!! at a price I could afford. They were honest and upfront and for that they've earned my respect and future business. Thanks guys!! More
by konstantinokoutroulos
March 05, 2020
The best dealership on earth. Whether it be for sales or service they provide top quality and attention. They exceed the knowledge of any other dealership. service they provide top quality and attention. They exceed the knowledge of any other dealership. More
by ajzman44
Employees Worked With
Todd Drapala
March 05, 2020
Todd was great, the follow up calls, it’s like you get an update about your issue and services. Patiently explained all the details, not rushing you. I could’ve given 5 stars if it was for him but few girls update about your issue and services. Patiently explained all the details, not rushing you. I could’ve given 5 stars if it was for him but few girls that I dealt with my issue before they were just flat out lied to me, didn’t solve the issue. I dealt with two different girls at a separate occasion before, they did tell me that it was taken care of but NO, they didn’t. Todd Drapala was hands on, deserve credit for the extra steps he took when it comes to assisting clients. More
by DSM
Employees Worked With
Todd Drapala
March 05, 2020
2015: I reported air bag problem after a warning from DMV. NISSAN IGNORED IT. I am lucky to be alive after FIVE YEARS OF YOUR NEGLIGENCE!! DMV. NISSAN IGNORED IT. I am lucky to be alive after FIVE YEARS OF YOUR NEGLIGENCE!! More
by LGEAMERICA
March 04, 2020
Imran was a great dealer to do business with. He wasn’t just really nice, but very helpful as well. I came to Koeppel Nissan with a specific vehicle in mind, that they unfortunately didn’t have, but he che just really nice, but very helpful as well. I came to Koeppel Nissan with a specific vehicle in mind, that they unfortunately didn’t have, but he checked if their other locations had my preferred vehicle at my price range. No other locations had it, but he helped me find another vehicle in my price range, and with all the features I thought was very important. I fell instantly in love with my vehicle and helped me drive away with it as soon as he possibly could. I’m so sorry I waited a whole month to write a review for Mr. Khan, because he treated me like family, and I’m grateful beyond words. More
by Sir_Venza
Employees Worked With
