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Koeppel Nissan
Jackson Heights, NY
756 Reviews
The Koeppel name first entered the automotive industry in 1937. We have been proud members in good standing of the Better Business Bureau for over 25 years. Our Nissan New Car customer satisfaction is consistently rated tops in the nation. We are actively involved in many charitable and not for profit organizations. We have donated many vehicles to the FDNY Family Assistance Team as well as supported local schools and afterschool programs such as the Lexington School for the Deaf, Little league Baseball, Soccer, etc.
Every single used car that we put on our lot goes through a rigorous inspection that is unparalleled in the used car market. Our factory trained technicians perform a full tune-up with strict instructions to prepare the vehicle as if it were for their own family. We check the vehicles brakes,transmission,steering, tires,radio and electrical systems. As part of our rigid inspection process we road test every vehicle to ensure that every possible issue has been resolved. All used vehicles are also reviewed cosmetically to ensure that all bumpers are scratch and ding free. The vehicle's are compounded and waxed and shampoo'd by professional detailers. We provide an owner's manual and two sets of keys for every used vehicle. We provide a Car Fax vehicle history report on every vehicle. Every used vehicle purchase entitles you to a 60 day FREE service and diagnostic checkup. The service will include a free oil change, filter change,chassis lube and fluid top off.
Bring a customer to any one of our showrooms or used car lots and receive a $100.00 American Express Gift Card. That's right anytime you refer someone and they buy a car you get $100.00 Our goal is to ensure your ownership experience is a positive one that you have made an intelligent decision purchasing from Koeppel. We strive for complete customer satisfaction and while we understand every transaction is not always perfect,we are commited to helping you resolve any issues that may arise
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 AM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 756 reviews
March 18, 2020
I want to send to all Your dealer services an cashier employees my sincerely thanks for the good service that they did. I appreciate you. employees my sincerely thanks for the good service that they did. I appreciate you. More
by P.J8960
Verified CustomerEmployees Worked With
Other Employees :
The young ladies at the cashier., Kelly Chacon
March 17, 2020
Alex Castrillón was amazing and mike mike Danys thanks so much for keeping you word being honest since the beginning. Thanks for the easy process much for keeping you word being honest since the beginning. Thanks for the easy process More
by Vlzmmy
Employees Worked With
Alex Castrillon, Mike Danys
March 16, 2020
Always the best. Personnel who work there couldn’t be more professional or courteous. They have always kept me well informed of what had been done, and what would be done in the future. Todd and Kelly more professional or courteous. They have always kept me well informed of what had been done, and what would be done in the future. Todd and Kelly are both a credit to your organization. Jerry Callahan More
by Jerry Callahan
Employees Worked With
Todd Drapala, Kelly Chacon
March 16, 2020
I can think of numerous reasons why I have and will always give Kelly and her team, 5 stars and more. Professional, accommodating, very helpful, calm, pleasant, most importantly, excellent communicatio always give Kelly and her team, 5 stars and more. Professional, accommodating, very helpful, calm, pleasant, most importantly, excellent communication and update on vehicle status during service. From sales to service, Koeppel got me! More
by Jen
March 14, 2020
Todd was excellent. Great communication, friendly, customer service was on point. Was able to get my car the next day. Tony was also great, je worked on my car and got it back in shape. The staff here customer service was on point. Was able to get my car the next day. Tony was also great, je worked on my car and got it back in shape. The staff here is a pleasure to walk into, in comparison with other dealers. My new go-to dealer spot. More
by marigrisel913
Employees Worked With
Todd (advisor) and Tony (worked on the car)
March 13, 2020
golam was very helpful in helping me find a car that would approve me. he was very nice and very caring, he didn’t give up until he found something i loved. i will definitely come back would approve me. he was very nice and very caring, he didn’t give up until he found something i loved. i will definitely come back More
by anabelmoya05
March 13, 2020
Easy visit, came out with what I wanted. It was certainly helpful there were fiscal year-end incentives to move the price convo along for everyone. Matt Stan was super easy to work with, helpful over the cou helpful there were fiscal year-end incentives to move the price convo along for everyone. Matt Stan was super easy to work with, helpful over the course of 6 months to finally get a good price on a 2020 Rogue S. It was a 45 minute drive from my home but totally worth it and I look forward to future business with them. More
by Eh115
March 13, 2020
Service The service was great. In and out in timely fashion. Bryon was very knowledgeable, he was able to answer all my questions. Thank you. And they were n The service was great. In and out in timely fashion. Bryon was very knowledgeable, he was able to answer all my questions. Thank you. And they were not pushy. More
by JADEHEART50
Employees Worked With
