Koeppel Mazda

The salesperson, Ron Stewart was very helpful, friendly and went out of his way to answer questions and facilitate access to vehicles and overall assistance. The reason I would not go back or recommend and went out of his way to answer questions and facilitate access to vehicles and overall assistance. The reason I would not go back or recommend this dealer is because the only person who assisted was Ron Stewart and other people I dealt with did not answer phone or email messages; people were not straight forward. I have been going to this dealer for years and have bought 3 vehicles from them, this is the first time I feel like not coming back. More

Scenario: Walked in to the dealership and made a good Scenario: Walked in to the dealership and made a good faith offer which was accepted. I put down a deposit (thankfully, on a credit card). Unfortu Scenario: Walked in to the dealership and made a good faith offer which was accepted. I put down a deposit (thankfully, on a credit card). Unfortunately due to some paperwork bungling there was an issue with financing approval. I canceled the deal and asked for a refund on the deposit. E-mail - no response. Phone - very hard to get this guy on the phone. Finally, the guy calls and tells me everything has been processed, and a refund is on its way. I fly out to London for the week on work hoping to see the refund by the time I get back. Nothing. Call back again and inform them I'll be disputing the transaction and told bluntly to go ahead. The attitude is cavalier to say the least. Thankfully I work for the bank that is going to dispute the charge so I know how to navigate this process; but heaven help a newbie. UPDATE ------- Frank Greco stepped in and rectified the issue promptly. More

My husband and I bought a new 2010 CX-9 from there. When they deliver the car, the options were not installed and let us wait for 4 hours to sign paper. They asked us to come back for installation which we they deliver the car, the options were not installed and let us wait for 4 hours to sign paper. They asked us to come back for installation which we did. But on the day we went over for installation, they installed the rear view camera is not what we agree upon. And when the installed the roof rack, they scratched the car,too. The camera we agree upon should be the wireless one, but they installed the wired one. We had a big argument at the dealer shop and they finally wanted to refund the difference. That wired camera only worked less than 3 hours and not function at all. We call the store manager, Michael D'Andrea right away. He said he will let his Assistant Manager, Francisco E., contacts us. Francisco E. never called us. We keep calling back for a whole day. We try to complain to the owner,Howard Koeppel, but never can get to him. The people who picked up our calls always put us on hold or hanged up. ----------------------- Another manager contacted us recently, we will discuss the issues above. hopefully he will do something to fix the problems. More

My husband and I initially wanted a certified used Mazda CX7. We went to Koeppel Mazda and they showed us the 3 certified used ones they had, but we decided we didn't like them for our own personal reasons CX7. We went to Koeppel Mazda and they showed us the 3 certified used ones they had, but we decided we didn't like them for our own personal reasons (color, some upgraded options we didn't need). So the salesperson Francisco went over the numbers for one of the certified used vs. a brand new one and we realized it just made more sense to buy new. However, we didn't buy that day, we told him we'd think about it. We wanted to make sure we got the best price if we were going to buy new, so I requested some internet pricing from various Mazda dealerships in NY and surrounding areas. Some dealers sent us really low quotes, but when I inquired about more info, I found out they were for a BASE model, not the one I had requested pricing for. (I highly suggest you request internet prices for any new car you are looking into and mention it when you go to the dealership, BUT confirm with them before you go that the quote is for the right model and not the stripped down version. Also, make sure you find the invoice price for the car you want with the features you want so you know what price you want to negotiate with, not the MSRP). Koeppel Mazda quoted us below invoice pricing for the exact model CX7 we wanted. I emailed the internet pricing person (Garrett) back to confirm that the price he quoted was for the right model with everything we wanted, and he confirmed. Garrett kept in touch with me a few times and was very friendly, definitely not putting any (unwanted) pressure, etc. Of all the people we dealt with in our journey to buy new, he was the nicest. We went back on a Sunday to purchase but Francisco wasn't in so another sales rep took us out for the test drive we wanted and then the assistant manager Rob helped us. We went over everything and he confirmed that he had in stock the exact model we wanted with the added features (convenience package). When we were there the first time (2 weeks before) they didn't have the exact one we wanted in stock but said they could get it for us in less than a week, so I was happy to hear that they had it in stock for us). I showed him the email I got with the internet pricing and he honored it, no issues, although he said we would not be eligible for the special promotional APR they were offering. This upset me since I had done all the math at home based on the internet price and the promotional APR. He told us we had a choice - take the lower price and whatever APR the bank approves us for, or add $1,000 to the price and take the special promotional APR. Long story short, he agreed to the lower price with a fixed APR that was 2% more than the special APR. In doing the math, this still came out slightly cheaper than taking the higher price with the lower APR, so we went that route and in the end it wasn't too much more. This is the only thing about the whole experience that I question - just want to make sure we made the right decision on that. Rob stayed late (about an hour after closing) with us to go through the pricing etc. Since they couldn't run all the financing that day (late Sunday), we left a deposit on a credit card, and returned the next day to finalize everything. Took a while to get the final word on what time to be there, finally told to be there by 5pm. Arrived, sat with Neal, manager, to sign final paperwork and go over everything. Not once did he try to sell us anything extra, no hidden fees (and I looked through every piece of paper!). All the numbers corresponded to all the fees and charges Rob had gone over with us the day before. They even discouraged us from purchasing an accessory that wasn't worth it. Then we went to get our keys and Francisco took the time to answer ALL of my questions about every last button in the car and also paired my blackberry to the bluetooth for me. We did want some accessories that they didn't have so they are ordering for us and we'll return later this week to intall them. So no word on the service department yet. I asked some knowledgable friends about what to look out for with car dealers, but the guys at Koeppel didn't try any of those things I was warned about. It was overall a very smooth, easy, and enjoyable transaction. My only concerns were about waiting to hear back from them about coming in to pick up the car and sign the final paperwork. We would have preferred to hear back quicker and go in earlier to do everything, but at least it didn't take too long once we got there. Overall I would definitely recommend them. More

I have made deposit with Koeppel for mazda 3 and be promised to have 0% APR or 100% refund. Then I've been told not qualified for 0% thing and they agreed to give me refund, but I have to wait 5-7 busi promised to have 0% APR or 100% refund. Then I've been told not qualified for 0% thing and they agreed to give me refund, but I have to wait 5-7 business days to see it post on my credit card account. Waited 2 weeks, nothing. Called credit card company and made a 3-way call to give them an alert. The reception asked me to wait another 5-7 business days, and manager would call me back once he finished "meeting". Well, no one called back and no refund shown up. I have to call credit card company to dispute the charge and go through those hassle process. Very pissed. More

During my car search I dealt with many car dealers and found many to be friendly, some attentive and almost none honest. After I told Robert Moskowitz, a manager of Koppel Mazda, what I needed and though found many to be friendly, some attentive and almost none honest. After I told Robert Moskowitz, a manager of Koppel Mazda, what I needed and thought I wanted, he surprised me by putting me in a completely different car. He was completely right. The new car he had me consider was a 2010 CX-7, much improved over the 2007-2009 because of a new engine, instead of a used Tribute (like a ford explorer). It is never easy to figure out if you were being offered the right financial deal because so many shady dealers are floating xxxxxxxx prices on the internet. My impression is that the price I got may not have been the lowest, but with the package I wanted it seemed very close to me. A friend who is a dealer, and ultimately sold me a little used and clean CRV, told me Robert did right by me. Having seen some bad reviews of this dealer, I felt it important to share. If you have any questions, feel free to e-mail me at h_bulow@hotmail.com with Koeppel Mazda dealer in the headline, just incase it goes to junk. More

I had the worst new car buying experience ever. I bought a car from this dealership in 2008 and I had no problem but because of some management changes this dealership is "The worst" in the tri state area. a car from this dealership in 2008 and I had no problem but because of some management changes this dealership is "The worst" in the tri state area. When I discovered that they had over charged me about $4800 for 2010 Mazda3, I tried to contact but numerous emails, one letter via the regular mail and many phone calls to the dealership went unanswered. No one ever called back. I tried to make an appointment, they refused. I went there but no one was available to see me or talk to me. About a month later when I finally got through and spoke with the manager; he was extremely rude and obnoxious. I get better and more courteous response at my local grocery store where I only spend $40 not $26,000. This dealership has no morals or work ethics. I’ve already filed a complaint with Mazda USA and weighing my options to take them to court. Please stay away from Koeppel, nothing but a rip off. No wonder they are not certified. More

Buyer beware!! Quite simply the worst new car buying experience I have ever had!! I wouldn’t recommend going here unless you want to waste your time and come away feeling like you’ve been cheated and / experience I have ever had!! I wouldn’t recommend going here unless you want to waste your time and come away feeling like you’ve been cheated and / or robbed. Having communicated with the dealership over e-mail regarding leasing a Mazda CX-9 AWD Grand Touring, I went into the showroom with details of the offer they had provided to complete the deal. The manager was not working on the Sunday and hence the assistant manager (who also happens to be the head of internet sales) was called over to complete the sale. It was apparent that the dealership had no inventory in stock but was pre-selling vehicles they expected to receive in about 3 weeks time, which although not ideal was something we were willing to wait for. The assistant manager started with a price that was 18% above the price they had provided through the internet quote. When I asked why it was so much above the original quote, he responded with “Oh, I didn’t realize that you had an internet offer, I’m not sure who gave you that. Let me go and look up the details.” Sure enough (after we waited for 20 mins) he soon realized that he himself had authorized the offer and that his name was even on a couple of the e-mails I had received. However, rather than honoring the price he had authorized, the assistant manager said that offer had only been valid for the previous month and that they would have to increase the price to adjust for changes in the residual value. Again, this was not ideal, but his logic seemed rational and we were willing to agree to a price that was a little higher than the original quote. Then commenced the next delay tactic – several war stories were accompanied by him leaving multiple times to check the expected delivery details for almost an hour. I’m not quite sure why he couldn’t access the required information from the computer at the sales desk, but I guess it was part of the standard process to wear customers down!!! Having found a vehicle that met our requirements and having reached what we thought was a mutually acceptable price, he then said he had to call his manager who was on his day off to confirm he had the go ahead to complete the deal!! It was a warm day and the showroom, which is built like a greenhouse, was baking hot. He made us wait for well over an hour to get confirmation from his manager who apparently wasn’t picking up his cell phone. Well at the end of all that waiting, he finally heard back from his manager – the manager wouldn’t take the deal and wanted another $1,000 for the car because he felt that the vehicle (which hasn’t even arrived yet) would be in high demand and in limited supply, hence there was no reason to stick with any previous offers they had made!!! It was at this point that I’d had enough and decided to leave the dealership. I think that having tried to wear us down, they felt we would acquiesce to the higher cost, but I was absolutely disgusted by the sheer lack of morals and ethics these guys had displayed. Having quoted us a bogus internet price to get us in the door, the assistant manager and manager kept increasing the price higher based on random BS in order to increase their commission on the vehicle. It seems there is absolutely no honor in this profession!!! I am also completely confused why anyone would leave an assistant manager in charge of a dealership if the individual does not have the authorization / qualifications to make decisions. In hindsight I should have insisting on only speaking with the real decision maker – everyone else was a waste of time. We ended up spending over 3 hours at the dealership – not a nice way to lose a Sunday. We walked away with the horrible feeling of having been cheated. The only saving grace was that we hadn’t parted with any cash!! More

I spent lots of extra money taking my car to the dealership for two new tires since it also needed specially ordered factory parts (new valves; not covered under the warranty which is still effectiv dealership for two new tires since it also needed specially ordered factory parts (new valves; not covered under the warranty which is still effective). I expected a certain level of professionalism and quality from Mazda and was very disappointed when I had to return to the garage several times after picking my car up. First there were issues with the dashboard warning lights still being lit which was no big deal. But when one of the new tires went flat on the highway on my way to work the next morning I was very upset. I took time from work to bring the car back to determine the problem which I gather was that the mechanic didn't tighten the valve. Lisa Johnson handled my service and was very nice and apologetic but really had nothing to do with the actual repair of my car and didn't explain satisfactorily what went wrong and if it could happen again. Overall I have to warn people against bringing their business to this dealership. I assumed I would be compensated in some way since I had was inconveinced so much and put into a dangerous situation due to their sloppy, presumably rushed work. I would have been happy to have as little as $100 deducted from my near $800 bill (perhaps to refund the cost of the one hour of labor that was put into the car), and was annoyed and disappointed when I was offered a free oil change or 15% of a $500 30,000 mile service. I asked Ms. Johnson to have her supervisor contact me, but only received a follow up call from Lisa telling me her boss' best offer was 20% off the next service. Of course I would not trust these people with my vehicle and my safety again so this offer is useless to me. I understand mistakes happen but this was unacceptable and needed to be addressed. More

Went there to get a car spend some time liked the car, and started the problems.Worst ever experience in my life. too all: Stay away from this dealer. The only thing they tried is to rip off. employees ha and started the problems.Worst ever experience in my life. too all: Stay away from this dealer. The only thing they tried is to rip off. employees have no manners or respect to customers. I am not writing more because then i will have to curse them out. sooo controlling the anger. and i am going to complain to FTC and any othe consumer agency. More