Koeppel Mazda

Got there with my daughter to look for Mazda CX-5 2013 and the manager referred me to Louis Espinal, He's just an extraordinary salesman, he worked his butt off to please me, getting the numbers over and and the manager referred me to Louis Espinal, He's just an extraordinary salesman, he worked his butt off to please me, getting the numbers over and over and over again, just to meet where I am. But this is probably my mistake that I didnt look or check my own finances, and I ended up cancelling the deal due to over expense in my part. But I would recommend louis any day to other people, he's phenomenal! More

I visited Koeppel Mazda because they are BBB accredited. My sales representative Jim Mendez went above and beyond to assist me in purchasing my Mazda 3. I actually bought two Mazda 3 cars for my son and dau My sales representative Jim Mendez went above and beyond to assist me in purchasing my Mazda 3. I actually bought two Mazda 3 cars for my son and daughter. Not only are the cars one of the best I ever drove, they are top rated in safety. I have been to many dealerships over the years and found Koeppel absolutely fantastic and blows away all other dealerships. Jim and Nelson are extremely friendly and knowledgeable, I would recommend Jim without any reservation. I live on Long Island (Suffolk County) and visited numerous car dealerships on the Island and Queens and no other dealerships came close to level of professionalism. More

I needed a fast replacement for a car that was totaled. We went to the dealership at approximately 5:45pm on a Tuesday. We dealt with Jim. He showed us the cars we wanted to see and we ended up being inter We went to the dealership at approximately 5:45pm on a Tuesday. We dealt with Jim. He showed us the cars we wanted to see and we ended up being interested in one. We explained several times that we were in a rush and were interested in driving the car off the lot the next day. Jim made it clear that pending the credit approval that wouldn't be a problem. We put $200 down to hold the car. We were told we'd hear back early in the afternoon Wednesday. 24 hours later after several attempts to call the dealership we still had not heard anything. Given our situation we went to another dealership Wednesday evening, received fantastic service and decided to purchase a car there. When we got home that night we had received an e-mail (not phone call) from Jim stating he had to take the day off and that our credit was still pending. That led us to believe that despite our desire for speed, the credit application had never been submitted. When we went to the dealership Thursday to get our deposit back both Jim and Francisco were very rude and clearly bitter that they lost the sale. Had Jim called us, instead of e-mailing us it would have kept us from going to the other dealership and they'd probably still have the sale. Lesson learned. If people want to spend a lot of money, fast you don't leave them hanging. More

I purchased a branch new 2013 CX-5 under S-Plan pricing. Dealership didn't have to honor the invoice pricing due to the fact that the car was brand new modela and in high demand. They treated me with respe Dealership didn't have to honor the invoice pricing due to the fact that the car was brand new modela and in high demand. They treated me with respect form beginning to the end. Even though I had to wait few weeks for delivery, Luis kept me informed consistenly. I would like to thank everyone there for being so helpful More

I can't say enough good things about the service I received at Koeppel Mazda. Randy took excellent care of me. He took me on a test drive of the Mazda CX9 and told me all about the car. I loved the ca received at Koeppel Mazda. Randy took excellent care of me. He took me on a test drive of the Mazda CX9 and told me all about the car. I loved the car so much , that I purchased it on the spot. The dealership was very efficient and made sure that everything went smoothly for me. After I received the car, I had some issues working the trunk and brought the car back for service. The guys there showed me what I was doing wrong and they were very eager to answer all my questions. I would definitely purchase another car from this dealership! I love my Mazda and the employees that work there! More

Firstly my Mazda CX-9 has surpassed all of my expectations as to style, performance, comfort and ease of handling. But more importantly, The management and staff at Koeppel Mazda are professional expectations as to style, performance, comfort and ease of handling. But more importantly, The management and staff at Koeppel Mazda are professional, friendly and very sensitive to ME, the car the owner, and my needs. They respond to setting up appointments at MY convenience, and their service is always completed in a satisfactory and timely manner. Every time I visit Koeppel Mazda either for service, or advise, I am treated like family. I've owned my car for almost two years and can't wait to renew my lease with Koeppel. I have no doubt that they will not only give me the best deal on the car, but the best service after the sale is made. I very rarely give such praise to a business, but finding a automobile dealer with such integrity is truly rare especially, in this day and age. More

Came to Koepell after dealing with another Mazda dealer I was not happy with. Basically I wanted to pay a certain price and after a very brief negoiation I got a fair price. Josef was easy to deal with and was not happy with. Basically I wanted to pay a certain price and after a very brief negoiation I got a fair price. Josef was easy to deal with and I received everything as promised. More

Asked if they would match price offered to me on a 2012 Mazda5, was told there policy is to match and they would. Just go over on Sunday (yesterday) and could finalize all. When I got to the dealer, th Mazda5, was told there policy is to match and they would. Just go over on Sunday (yesterday) and could finalize all. When I got to the dealer, the manager had some words with the salesman, who then came back and said they could match but only if I paid in cash, not financed. I spent yesterday making sure I could come up with the cash. Today, I e-mailed them to ask who bank check should be payable to, was told they'd have to get back to me. Then said they needed another $700. If you have time to waste, deal with Koeppel Mazda. I don't and won't deal with them any further. As a busy person with no time for typical dealer games, my experience with them was very disappointing. More

I was undecided between the Mazda 6 and a few other cars: mainly Honda Accord and Toyota. I test drove the mazda 6 and had good impressions of it initially. I also drove a Honda Accord later in another deale mainly Honda Accord and Toyota. I test drove the mazda 6 and had good impressions of it initially. I also drove a Honda Accord later in another dealership and was thinking of buying that instead. Points going for the Mazda: I liked the car initially and I was offered a great price. I had concerns about its reliability though. The sales person: Ian was very helpful and did not try to pressure me to buy the car. In the other dealership - I was pressured to buy the Honda. This factored in my decision to purchase the mazda. So while I did like the Mazda and was interested in it -- I decided fairly quickly on it based on my experience in the dealership. And the buying experience also went quite smoothly with no hitch. Ian was also available to answer any questions and contacted me several times to get my feedback. As far as customer service here for sales - it was excellent. More