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Koeppel Mazda
Queens, NY
372 Reviews
Koeppel Mazda dealership is one of the most premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 372 reviews
May 02, 2018
Amazing customer service. Leased a mazda3. Process couldn't be better Steve in finance and Jay in sales the best I've ever seen. Quick easy painless. Very hard these days to fi Leased a mazda3. Process couldn't be better Steve in finance and Jay in sales the best I've ever seen. Quick easy painless. Very hard these days to find dealers like this. More
by Nataliadits
Employees Worked With
Other Employees :
Garrett Patton, Steve Kontonicolaou
May 01, 2018
very professional and cordial. Keoppel Mazda made my buying experience an easy and enjoyable one. Chris Castro from sales was very professional and friendly. Did a fine job helping Keoppel Mazda made my buying experience an easy and enjoyable one. Chris Castro from sales was very professional and friendly. Did a fine job helping me understand the features of the car I selected. Steve from finance was low pressure. Explained all details clearly and also provided me with a little something extra that was very nice of him and Koeppel to do. I will be back in the future for another purchase and I have already recommended several people I know to head to Koeppel for a pleasurable car buying experience. That is not so common in todays high pressure sales world. More
by bonehead
Employees Worked With
Other Employees :
Chris Castro, Garrett Patton, Steve Kontonicolaou
April 27, 2018
Great customer service I was fairly sure of the car i wanted, and Jim and Steve at Koeppel mazda did a great job helping me get what i wanted. Jim helped w/ details for the I was fairly sure of the car i wanted, and Jim and Steve at Koeppel mazda did a great job helping me get what i wanted. Jim helped w/ details for the vehicle, and Steve helped me get a great deal. Would recommend using these guys. More
by ecoffey
April 25, 2018
Amazing Customer Service I had an amazing experience picking out a car I was not sure weather I was walking out with a car or not and I proudly walked out with a car , that I I had an amazing experience picking out a car I was not sure weather I was walking out with a car or not and I proudly walked out with a car , that I fell in love with , Steve Kontonicolaou treated my family with respect and made sure we was out quickly and ready to go More
by Kiarymarie420
Employees Worked With
Steve Kontonicolaou
April 22, 2018
Outstanding car purchase experience This was my first experience purchasing a car and it couldn't have gone better. Steve and Jay were a pleasure to work with. They informatively answere This was my first experience purchasing a car and it couldn't have gone better. Steve and Jay were a pleasure to work with. They informatively answered every question I had, were courteous, and at no time did I feel they were pushing a sale on me. Would absolutely recommend. More
by Seb3GT
November 26, 2017
Crazy high estimate for brake repair Our 2003 Mazda had brake failure and we towed the car to this dealer for repair. The estimate for repair was about $2000.00 and the service agent sai Our 2003 Mazda had brake failure and we towed the car to this dealer for repair. The estimate for repair was about $2000.00 and the service agent said that significant portions of the brake system had to be replaced. We thought this estimate was crazy high and decided to take the car to another shop. As it turned out, the repair was quite simple and ended up only costing $135.00. If it comes to doing another repair in the future, we will be looking elsewhere. More
by NB
Employees Worked With
Service Associate
May 17, 2017
Kook beams Their are only two kinds of people at mazda service , people like them and people who want to be like them . Lisa and Andrew and the others are the b Their are only two kinds of people at mazda service , people like them and people who want to be like them . Lisa and Andrew and the others are the best of the best. I've been a custom sense 2009, SMILE More
by Rock1
Employees Worked With
Lisa , Andrew
March 11, 2017
WOW !!! Must read I was extremely impressed! Started with my phone called to schedule my service, the representative was very happy and pleasant and very accommodating I was extremely impressed! Started with my phone called to schedule my service, the representative was very happy and pleasant and very accommodating. Once I arrived to the location I was greeted with a warm smile any warm welcome on this freezing day. I was invited in from the cold while Lisa Johnson inspected my CX 5 I came in to fix the center consul and ended up doing and oil change and tire rotation she invited me to have coffee and donuts in the waiting room. We spoke for a few minutes and I am so glad I came here she is by far an asset to the company. I also had the opportunity to observe the rest of the staff everyone was so happy and miss Mrs. Lisa Johnson was extremely knowledgeable on my vehicle along with the recalls. I work in the customer service industry and one of the leaders in accommodating the customers by far the entire staff here is amazing to my standards which are very high! Very impressed More
by Salvag10
Employees Worked With
Lisa Johnson
February 27, 2017
Excellent Everyone at Mazda and my sales person Ronnie were excellent and attentive. The Finance Manager was a gentleman. I have been to many dealerships and ev Everyone at Mazda and my sales person Ronnie were excellent and attentive. The Finance Manager was a gentleman. I have been to many dealerships and even worked in some and that is exponentially more than I can say about all of the other dealerships. I am always skeptical about buying cars at a dealership and everyone at Koeppel Mazda were very professional, welcoming and were not pushy, arrogant and shady. Had a great experience with them, would recommend their services, would return to buy a car there and have nothing but good things to say about Koeppel and their service department. Had to get my tires service on the new car and they were very receptive to that. Thank you everyone at Koeppel! More
by JCRN
Employees Worked With
Ronnie
December 24, 2016
Satisfied my husband and i were very satisfied with the service we were provided here. Our sales person Ronnie was very helpful. I would personally reccomend hi my husband and i were very satisfied with the service we were provided here. Our sales person Ronnie was very helpful. I would personally reccomend him because he was very patient, respectful of our decision and very honest with my husband's inquiry about the vehicle and other related stuff. we love our car and purchasing process was excellent. Thanks to Ronnie -Penpa More
by Penpa12
Employees Worked With
Garrett Patton
