Koeppel Mazda

A wonderful purchase experience Words goes beyond our amazing experience at Koeppel Mazda. Thank you Jim and Julio for helping us achieve this wonderful dream! They both were extre Words goes beyond our amazing experience at Koeppel Mazda. Thank you Jim and Julio for helping us achieve this wonderful dream! They both were extremely professional and informative regarding our transaction. First Jim look out to our needs and recommended different cars with different options. He went that extra mile to fullfil our expectations. Then, Julio explained really well our finance options and help us figure out which option to take. We are really pleased with the service and professionalism. We are definitely coming back! More

great experience We had a great experience with Saiful Islam and Rual Jiminiam in trading in our Mazda 3 for a new CX 5. We highly recommend them! We had a great experience with Saiful Islam and Rual Jiminiam in trading in our Mazda 3 for a new CX 5. We highly recommend them! More

Fantastic dealership for first car purchase! When we started looking for cars, Koeppel Mazda was the first dealership we visited. We were greeted by Eduard, and quickly shown the options and the When we started looking for cars, Koeppel Mazda was the first dealership we visited. We were greeted by Eduard, and quickly shown the options and then taken for a test drive! Even though we test drove some other cars too, we were sold on the CX-5. They were very helpful and answered all our questions, helping alleviate a lot of the stress of buying a new car for the first time! Once we were finally ready to pull the trigger, the whole process went very quickly, and they even gave us some helpful advice for when we're ready to buy our next car! Will definitely be going back to Koeppel Mazda in the future. More

Excellent and professional experience from the beginning. This is my 11th Mazda since 1985. I only go to Saiful at Koeppel Mazda when purchasing a new car because he makes you feel like family. He listens t This is my 11th Mazda since 1985. I only go to Saiful at Koeppel Mazda when purchasing a new car because he makes you feel like family. He listens to all the concerns when purchasing a new car but never makes you feel rushed or pushed into any sale. He welcomes you into the dealership with open arms and a big smile on his face. The sales people in this dealership are very respectful and anxious to help. No one forces you into something you might not want. The experience from start to finish is smooth and enjoyable. There are not enough words to say how HAPPY I am with Mazda 11 - named Ruby Red. Keep up the great work! And see you again soon. More

Excellent experience from start to finish This is the third Mazda I have purchased from Jim Mendez as the salesperson. He is very welcoming, courteous, well informed about Mazda line of cars a This is the third Mazda I have purchased from Jim Mendez as the salesperson. He is very welcoming, courteous, well informed about Mazda line of cars and very helpful in assisting with your selection. Always provides excellent orientation at the time of receipt of the car. And, equally important, he has always been available if I have questions or need assistance well after the final purchase -- which is why I have returned to deal with him over and over again! Also, new facility is Great! Definite Upgrade. Staff is universally warm, welcoming and helpful! Dr. Ron Daniels More

Great Experience My wife and I walked into Koeppel Mazda just to browse around and immediately Chris greeted us and offered his assistance. My previous lease (Nissan My wife and I walked into Koeppel Mazda just to browse around and immediately Chris greeted us and offered his assistance. My previous lease (Nissan Rogue) wasn't up till January 2019 so basically I was just trying to get some numbers. With my past experiences with other dealerships, a salesman will usually brush me off because they know that to make a sale with me is slim to none. However, Chris was not like the other salesmen I had met, he continue to offer his help without being pushy. To make a very long story short, we ended up leasing a vehicle from Chris. He gave me a number and I could have used that number by going to another dealership but Chris was such a gentleman I didn't feel right doing that. Therefore, we walked out with a new vehicle the next day. Great job Chris and thank you! More

Amazing Human Being We met Saiful when we visited the dealership and he made us feel right at home. He wasn't pushy at all. Instead, he expressed his willingness to help We met Saiful when we visited the dealership and he made us feel right at home. He wasn't pushy at all. Instead, he expressed his willingness to help us whether we purchased a vehicle or not. A week before, we took our vehicle there to address manufacturer recalls and discovered that there were so many other issues with our car. Saiful helped us to explore our option and after careful consideration, we decided to trade our vehicle for a much more efficient vehicle. We've no regrets. The process took some time but Saiful and Raul Jaminian stayed with us until the end of the day. They sat with us and gave us a full tutorial before we left. Even when other employees left, they insisted on doing their due diligence to ensure that we were satisfied. We are so proud to have met them and to be a part of the Mazda family. I recommend Koeppel to anyone who needs a vehicle or just expert advice. There, you'll be treated like a human being instead of just another sale to be made. We want to thank Saiful and Raul Jaminian for their kindness and we will surely spread the word. Raul is an amazing person. He is an expert at his craft and he is one of the most sales professionals that we've ever met. He jumped through hoops and went far beyond the call of duty to ensure that we were completely satisfied. He even called us a few days later to see if we needed additional assistance and to make himself available to address any questions or concerns that we may have since our purchase. Raul is AWESOME!!! With Gratitude, Stacey and Imran M. PS. We also want to thank Jeanette Colon for her excellent customer service. She also helped us through the entire process and we are so thankful for all her help. She is AMAZING!!! More

Great experience Koeppel Mazda was the first dealership we came to to look at SUVs. Chris introduced himself to us and gave us the tour of the CPO CX-5 options on the Koeppel Mazda was the first dealership we came to to look at SUVs. Chris introduced himself to us and gave us the tour of the CPO CX-5 options on the lot. We took one that interested us out for a test drive, thanked Chris, and continued with our search. Over the next 2 weeks, we visited 4 other dealerships, looking at other CX-5s, a CRV, and a Rogue. During those 2 weeks, he followed up with us via email and was available to answer any questions we had without pressuring us in any way. After settling on the CX-5 as our new car, we found that no other dealership was able to match the internet deal price point and warranty protection that Chris and Koeppel were able to offer. We returned to Koeppel and asked for Chris again so that we could finalize our negotiation. We took the CX-5 out for a final test drive, closed our negotiation with Chris that day, and we were able to pick up our car the next weekend. Chris was professional, engaging, and knowledgeable. At no time over the 2-3 week shopping/purchasing experience did we feel rushed, hassled, pressured, or uncomfortable by/with Chris. We plan to have this car for 10 years, but they will certainly be worthy of consideration for our next purchase. The available ice cream was a nice touch on those hot days! More

Excellent Service Great Experience at the Koeppel Mazda in Queens Great service and most important great team and communication with the customers. I will defently rec Great Experience at the Koeppel Mazda in Queens Great service and most important great team and communication with the customers. I will defently recommend Mazda. More

An excellent experience I left the dealership after dealing with Julio Escobar & Jay Polanco ver happy with the purchase of my new 2018 CX-5. Both Jay & Julio made me feel l I left the dealership after dealing with Julio Escobar & Jay Polanco ver happy with the purchase of my new 2018 CX-5. Both Jay & Julio made me feel less stressed. Koeppel Mazda has shown that they are truly customer oriented. More