Koeppel Mazda

2019 Mazda CX-5 Purchase from Family! No words can explain how homely and welcomed I felt when I came into this dealership. I was treated like a family member and with the utmost respect. No words can explain how homely and welcomed I felt when I came into this dealership. I was treated like a family member and with the utmost respect. I was warmly welcomed and helped by Raul and Saiful throughout. Raul was very thorough and answered every question I could have possibly asked in the book. He was very professional and sweet at the same time. Additionally, Saiful was just as professional but treated me like his daughter and made my first ever car purchase like I was buying a car from a close kin. I am beyond please with my purchase, because not only did I buy myself a car, I also gained a family. If you're looking to buy a Mazda, you should definitely come to this dealership in Queens! They know exactly how to make your car purchase the most smoothest and simplest way possible! Plus, I was also assisted by Steve for all financial purposes of my car and he kept me smiling and giggling through the most nerve-wracking part of buying a car - what and how to pay for my first car!! I can go on and on but that's just how pleased I am with my experience at Koeppel Mazda Queens! More

We often only look to write reviews when something went wrong or we want to complain but I think it’s also equally if not more important to write reviews about fantastic experiences. The sales manager at K wrong or we want to complain but I think it’s also equally if not more important to write reviews about fantastic experiences. The sales manager at Koeppel Mazda is truly a gentleman that leads by example and is absolutely true to his word. I didn’t see him or his staff at sales people but as real car advisors. Saiful worked with my for over two weeks to make sure that we settled a great deal on exactly what I wanted. Then after we scheduled time to come in we agreed on the deal and then I waited for the finance manager. And I’ll be honest, I was sort of ready for someone to be stern and pushy and honestly I’ve had finance managers talk down to me before and act like I don’t know finance (I always find it funny because I work in a bank) but I can without a doubt say that Steve was one of the friendliest people out there. He just simply went over the contract and we chatted about other things in the meantime. He never once was pushy or anything else negative. Aarif was the dealer that delivered the car and he was very patient and thorough as well. I had a slight issue with one of the infotainment functions on the car but I just pulled the car next to the dealer the day after and Carlos the service manager came out himself and took 60 seconds to fix the issue. All in all it was a great experience. Big shout out to everyone I mentioned and if you want to go to a dealership that treat you like a human being for one and a real customer for another; please go to Koeppel Mazda. More

Fast and professional Abdul assisted me with my 2019 CX-5 lease. I explained what I was looking for in price range and features. He was very professional and quick. I thoug Abdul assisted me with my 2019 CX-5 lease. I explained what I was looking for in price range and features. He was very professional and quick. I thought I was going to spend the entire day at the dealership but I did not. I had a little issue with my insurance because I had to open my own policy but Abdul knew how to handle it. Saiful was great and very personable. He is very knowledgeable and quick. John was very helpful and even stayed a little later than closing time to help me leave with my car that day. The team at Koeppel Mazda are amazing everyone worked together and were on the same page. I walked in at 3:00 PM and left there at 5:20PM with my car. Abdul was great I have never had a sale person take the time to go over all features of a car. This was extremely helpful and he gave me a follow up call the next day. I would not go anywhere else. Thank you all for such an easy transaction. My mother is coming back to get a car from them. She was so happy with the customer service they provided me and my husband. More

Great team The sales team at Koeppel makes it a pleasure to buy a car. The quality of service is second to none and I cant wait to buy my next car at Koeppel. The sales team at Koeppel makes it a pleasure to buy a car. The quality of service is second to none and I cant wait to buy my next car at Koeppel. More

Best Car Salesman I Have Ever Dealt With Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant ma Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant manner. I ended up being at the dealership for several hours -- and past closing -- because of an issue with my insurance company another employee was handling, and he stayed even though he has a family to make sure everything was taken care of. When I picked up the car, he spent at least 20 minutes going over all the features. A few days later, he called me to see how things were going with the car and if I had any questions. A class act all around. I also dealt with Saiful Islam, the sales manager, and Steve Kontonicolaou, the finance manager, and both of them were a pleasant as well. More

great dealership, outstanding manager and assistant manager This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is very courteous and willing to go the extra mile to please you. ***We can't say enough about Saiful. Each and every time for the last three vehicles for my daughter, he went out of his way to help her get the vehicle she wanted within her budget. She earns a modest salary as a early childhood educator still dealing with student loans, amongst other expenses a young person faces today. Saiful extended the same concern for my wife by being able to keep her in the same vehicle with just a slightly higher monthly payment. Again he went out of his way to provide us the service and attention you would expect being a loyal returning customer. Saiful and Jim certainly Let you know that you are welcome and appreciated as a loyal customer. They really know how to treat you. Well done Saiful and Jim, and good job Koeppel for having and keeping two great employees. More

Unfair/Shady Business Practice I've been doing my research extensively online for the Mazda 3 Hatch and why I should choose Mazda over its competitors. Attempting to convince my gir I've been doing my research extensively online for the Mazda 3 Hatch and why I should choose Mazda over its competitors. Attempting to convince my girlfriend who has only ever heard of BMW, Lexus, Mercedes and so on, I sought to convince her through features, driving comfortability and price. I arrived to the dealership on July 21, 2019 on one of the hottest days of New York. Weather reports stated that it would be above 100 degrees Fahrenheit. Understandably, I would not dress in business causal attire and was dressed casually. I was in shorts, an over sized button down and some running sneakers. I arrived to the dealership after traveling 2 hours, walking 45 minutes in the heat just to see the car. I was really interested in it, promoting it to my friends and saying how Mazda has redone their hatch from beginning to end. Arriving to the dealership and after speaking to the receptionist, I told them that I was here to test drive a car and I have an appointment. Not only did she not know who it was with, she had no record of it, despite her name (Thamina) in my text messages. Even after leaving the dealership, she sends me a text message asking if I can make it to the dealership that day (?) I was one of two customers there. There were 3 salesman available, and the finance manager Steve. After examining the car and not being approached by a sales rep for 5 minutes, I approached Jim and finally I got someone to talk to me. We test drove the car and it was great. Smooth ride and despite a lack of functionality vs the Honda Civic Sport Touring I was looking at, I was ready to talk prices. Here's where things go sour. I was treated like a child due to the way I was dressed and he was trying to talk me into putting a down payment for the car through shady business practices. I told him what's the best offer you can do for the car, no bull, I don't want to put a down payment on the car, because I have no use for liquidity. So no point in putting a down payment as cost in the end is the same. He comes back a while after speaking to his manager. He said that best base price would be 29 thousand. I've done my research for a month and argued to all my friends why the Mazda3 is the best of it's class. Fair Market Value for the car ranges from 28,017-29,126 per Edmunds in my area. I told him, I was quoted at $26,900 per dealership from Peruzzi Mazda by Sarah (who was great btw). Then I was like why is there such a big difference? He said "This is the best I can do with no money down". He continued saying "You do know that there is a tax of at least $2,300 for the car, can you do that?" Excuse me? I was baffled and offended. 1. What does a down payment have to do with the pricing of the car? 2. I put a down payment on a Honda and paid $1,300 for a 26K car. Is sales tax for a car 25% after base price of 25k? Is that why I''ll be putting down 250$ in taxes per 1000$ of base price? He continued to say well if you put a down payment, tax will be lower. I asked him why would I pay a down payment + initial tax and the tax on down payment? He said "It'll lower your taxes in the long run". What???????????????? I told him it'll be the same because it's a MF not interest. I don't see why I would do this since I told you I don't need the liquidity every month. I then told him I'm thinking about 27K for the car, he then shows me the price of a similar car and the invoice for a similar car. I told him, listen, we all know you can do lower than that. You get rebates and so on for the car. He said "No, not for this car." What? So you pay full price for cars with no rebates? Is that how dealerships work? I literally cringed thinking wow, he's really trying to flease me right now. After getting up and saying call me if you change your mind. Which is reasonable, he says "No, call me when you're more reasonable." <= This is the attitude of your salesman From beginning to end, I was treated as if I did not understand how dealerships work or how car prices work and I believe he was trying to take advantage of me due to me looking and dressing like a teen. Mazda has lost a faithful promoter of their brand. Mazda makes great cars but due to an ineffective sales team, is causing the business to YTD May 2019 down 16% in sales while your competitors are seeing an increase in Market share. I walked down 10 avenues to Honda, made a down payment on a car and wash my hands of this after this review. I faced discrimination, was talked to like a child and I will never purchase a Mazda, ever. More

Sales experience I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so hel I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so helpful and accommodating. More

Very professional business Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or S Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or Steve More

Expectations met and exceeded I was fortunate to work with Raul Jiminian last month. Raul is very courteous and detail oriented. I never felt rushed or pressured. He spent an hour I was fortunate to work with Raul Jiminian last month. Raul is very courteous and detail oriented. I never felt rushed or pressured. He spent an hour explaining all the features on my new Mazda 3 and personally delivered an accessory that was missing when I completed the sale. If you're looking to purchase a Mazda Raul is the man to see. More