Koeppel Mazda
Queens, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 372 reviews
Ben (manager) and Dibeen (salesman) are a dynamic duo that aim to please! Both kind, patient, courteous and professional. Dibeen has a keen sense of product knowledge, and a healthy passion for his profe that aim to please! Both kind, patient, courteous and professional. Dibeen has a keen sense of product knowledge, and a healthy passion for his profession. There is a great sense of humanity and honesty to Deibeen. I couldn’t ask for a better salesperson. I look forward to working with him in the future. More
Jim and Saiful were great , thank for everything they this is my 3rd Mazda I love it this is my 3rd Mazda I love it More
We went to this Mazda vehicle dealer to try to make a better change for our vehicle and acquire a newer vehicle and Michael very cordially helped us with the procedures to be able to drive this beautiful better change for our vehicle and acquire a newer vehicle and Michael very cordially helped us with the procedures to be able to drive this beautiful Mazda cx5 home. I recommend it. More
Had a great experience I bought a certified 2019 CX5. Got a good value for my trade. Got a good value for my trade. More
Amazing Mazda dealership. Kamal was awesome. He had the patience to take us through the entire process right from the first appointment to the final handshake. We will defini Kamal was awesome. He had the patience to take us through the entire process right from the first appointment to the final handshake. We will definitely go there again for our next car and Kamal will certainly be the person we will ask for. Thank you Kamal for such great customer service and thank you Koeppel Mazda for such a great experience to buying our first car. More
I’m calling it what it is , “SCAM ARTIST”! ! I bought a new CX five in my first oil change was supposed to be free. I went to Koeppel Mazda and they didn’t order it. That should’ve been my fir ! I bought a new CX five in my first oil change was supposed to be free. I went to Koeppel Mazda and they didn’t order it. That should’ve been my first warning sign.. second time was my brake pads were low and they said I needed to change them, but that I also needed to change my rotors , which is also a lie. I change my brake pads without changing rotors, and my brakes are fine.. third time is a charm, I have a broken axle cracked swaybar links, busted strut, and my car only has 28,000 miles. This is supposed to be covered under warranty a warranty Koeppel Mazda refuse to honor. They tried to get me to purchase an extended warranty. I told him that I already had extended warranty they tried for the life of me to convince me that I didn’t have it and wanted to charge me $3200 for the work that needed to be done. That was the straw that broke the camels back took my car back to where I purchased it from (Ramsey’s.) btw great people lo and behold all the work is covered under warranty except the strut. These people at Koeppel can not be trusted. I feel so sorry for all those people they’ve done gotten over on which mass number in the thousands.. BUYER BEWARE!!!! Stay away from this dealership. More
Excellent Dealership, great costumer service when you are going to buy a car ask for Kamal, nice person very informative and no pressure to buy!!! are going to buy a car ask for Kamal, nice person very informative and no pressure to buy!!! More
Kamal was really nice. He was very patient with us when it came to choosing our car. He showed us different options. Overall just great service. He was very patient with us when it came to choosing our car. He showed us different options. Overall just great service. More
What a great experience buying my car. Alvin was extremely helpful and patient, he made this experience a pleasant one. Thomas as well was amazing was very honest and made us feel real com Alvin was extremely helpful and patient, he made this experience a pleasant one. Thomas as well was amazing was very honest and made us feel real comfortable and explained everything, and answered any questions I had. The team was amazing! More
As dishonest and disingenuous as you would expect from any stealership. Finance manager ( whos name i cant even remember) refused to disclose terms of my finance when I asked , sent us away back to salesm any stealership. Finance manager ( whos name i cant even remember) refused to disclose terms of my finance when I asked , sent us away back to salesman so he can process the loan offers behind our backs , selected the highest intrest credit union that best benefits himself and his dealer without my consent or approval and refused to disclose all my available offers when I asked. Refused to disclose my itemized invoice when i asked. I went to confront him about making the decision for me instead of disclosing all my credit offers so that I can make the choice , he than tries to lie saying that he did disclose all my offers when all he did was present me with extended warranty add ons with tire and wheel protection packages. Complete waste of my time and all because I didn't have a need to buy in on all there high cost extended warranties with wheel and tire protection packages . My first and last time doing business with koeppel and all there associate branches.. in about 2 weeks from my posting of this review the federal trade commission will put a stop to these scam artists and all the other dealers taking advantage of there customers thankfully.. Absolutely trash business practices and a absolute trash dealer to do business with. So much for retention. More