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Koeppel Mazda

Queens, NY

4.8
372 Reviews
Koeppel Mazda dealership is one of the most premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
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77-12 Northern Blvd

Queens, NY

11372

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Showing 372 reviews

February 24, 2023

Ben (manager) and Dibeen (salesman) are a dynamic duo that aim to please! Both kind, patient, courteous and professional. Dibeen has a keen sense of product knowledge, and a healthy passion for his profe More

by hldf77
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Ehrlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dibeen Pandey
Feb 24, 2023 -

Koeppel Mazda responded

Good morning hldf77, Thank you for taking the time to post your *5 star* review. Dibeen, Ben and I appreciate your kind words and support. Safe travels, John K. jknoesel@koeppelautogroup.com

February 04, 2023

Jim and Saiful were great , thank for everything they this is my 3rd Mazda I love it More

by Ltfm316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2023

We went to this Mazda vehicle dealer to try to make a better change for our vehicle and acquire a newer vehicle and Michael very cordially helped us with the procedures to be able to drive this beautiful More

by 2021dammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Koeppel Mazda responded

Good morning, Thank you for taking the time to post your kind words and *5 Star* review. Michael and I appreciate your support. Safe travels, John K. jknoesel@koeppelautogroup.com

January 06, 2023

Had a great experience I bought a certified 2019 CX5. Got a good value for my trade. More

by hughes.daniel68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Koeppel Mazda responded

Good morning Mr. Hughes, Thank you for taking the time to post your *5 Star* review. Michael and I appreciate your kind words and support. Safe travels, John K. jknoesel@koeppelautogroup.com

Jan 06, 2023 -

hughes.daniel68 responded

Thank you

December 31, 2022

Amazing Mazda dealership. Kamal was awesome. He had the patience to take us through the entire process right from the first appointment to the final handshake. We will defini More

by Kojography
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamal Pokhrel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas, Yandoli
Jan 01, 2023 -

Koeppel Mazda responded

Good morning Kojography, Thank you for taking the time to post your *5 Star* review. Kamal and I appreciate your kind words and support. Safe travels, John K. jknoesel@koeppelautogroup.com

December 29, 2022

I’m calling it what it is , “SCAM ARTIST”! ! I bought a new CX five in my first oil change was supposed to be free. I went to Koeppel Mazda and they didn’t order it. That should’ve been my fir More

by Drt68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle McMahon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2023 -

Koeppel Mazda responded

Good morning Drt68, I would like to ask for the opportunity to learn more about your experience at Koeppel Mazda Service Department. Please email me a good time to contact you. jknoesel@koeppelautogroup.com Thank you, John K.

Jan 01, 2023 -

Drt68 responded

Ive been going to koppel for regukar maintenance for about 4 years and on 3 separate occasions your people at the front desk tried to get me to purchase unnecessary work . My review state's the truth about my experience with your dealership ' conartist , andt to add hurt to insult when refusing to fix my vehicle which by the way has only 28000 mi your guy had the audacity to offer 10,000 for my car and buy a new one from your dealership. Rather than fix mine, now if that's not downright criminal and straving tactics then what is.

Jan 01, 2023 -

Drt68 responded

Ive been going to koppel for regukar maintenance for about 4 years and on 3 separate occasions your people at the front desk tried to get me to purchase unnecessary work . My review state's the truth about my experience with your dealership ' conartist , andt to add hurt to insult when refusing to fix my vehicle which by the way has only 28000 mi your guy had the audacity to offer 10,000 for my car and buy a new one from your dealership. Rather than fix mine, now if that's not downright criminal and straving tactics then what is.

Jan 03, 2023 -

Koeppel Mazda responded

Good morning Drt68, I would like to ask AGAIN for the opportunity to learn more about your experience at Koeppel Mazda Service Department. Please email me a good time to contact you. jknoesel@koeppelautogroup.com Thank you, John K.

November 26, 2022

Excellent Dealership, great costumer service when you are going to buy a car ask for Kamal, nice person very informative and no pressure to buy!!! More

by Josearias
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamal Pokhrel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherette Corsey
Nov 26, 2022 -

Koeppel Mazda responded

Hi Mr. Arias, Thank you for taking the time to post your exceptional review. Kamal and I appreciate your recommendation and support. Safe travels, John K. jknoesel@koeppelautogroup.com

Nov 26, 2022 -

Josearias responded

Your welcome!

November 04, 2022

Kamal was really nice. He was very patient with us when it came to choosing our car. He showed us different options. Overall just great service. More

by Razia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamal Pokhrel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Koeppel Mazda responded

Good morning Razia, Thank you for taking the time to post your *5 Star* review. Kamal and I appreciate your kind words and support! Regards, John K. jknoesel@koeppelautogroup.com

September 13, 2022

What a great experience buying my car. Alvin was extremely helpful and patient, he made this experience a pleasant one. Thomas as well was amazing was very honest and made us feel real com More

by Jordalisa Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Lebron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas, Yandoli, Sherette Corsey
Sep 13, 2022 -

Koeppel Mazda responded

Good morning Ms. Fernandez, Thank you for taking the time to post your *5 Star* review. Alvin, Sherette, Thomas and I appreciate your support. John K. jknoesel@koeppelautogroup.com

August 27, 2022

As dishonest and disingenuous as you would expect from any stealership. Finance manager ( whos name i cant even remember) refused to disclose terms of my finance when I asked , sent us away back to salesm More

by Vrjs415
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Polanco
3.0
This rating includes all reviews, with more weight given to recent reviews.
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