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Koeppel Hyundai
Long Island City, NY
1,395 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,395 reviews
September 05, 2013
Good Experience. Took a little longer than I wished but it was my first time buying a car so didn't really know what to expect. Got a pretty good price and the service center is very convenient. Salesman w it was my first time buying a car so didn't really know what to expect. Got a pretty good price and the service center is very convenient. Salesman were friendly but not overly friendly so that's a good thing for someone who has lived in NY their whole lives. Would recommend and would/have go back. More
by jonahpark
September 05, 2013
I had a great experience here. Magaly was very sweet and friendly as well as Israel. I gave them the budget I needed and they worked with me and made it happen. There are a few minor things I have noticed a friendly as well as Israel. I gave them the budget I needed and they worked with me and made it happen. There are a few minor things I have noticed about the car now that I have it and am home (made the drive from Philly) but they are minor things I am sure will be handled without an issue. More
by dcummando
September 05, 2013
I leased a 2012 Sonata back in June of 2012. I started having a problem with the trunk opening on its own. I brought it back to service to try and resolve the problem. They could not duplicate the problem having a problem with the trunk opening on its own. I brought it back to service to try and resolve the problem. They could not duplicate the problem. I continued to have the same problem after I left. I spoke to Michael Romano about this. Both he and Eric Rajkovich, my salesman helped resolve the problem. I turned the car in early and got into a 2013 Sonata at a reasonable monthly payment. I was happy with the way they both helped me with this problem. More
by percyama9
September 04, 2013
the service was excllent....david rutkay and damien moncrieffe were nice, knowlegeable, helpfull and informative ...they made buying my hyuandi an enjoyable and great experience moncrieffe were nice, knowlegeable, helpfull and informative ...they made buying my hyuandi an enjoyable and great experience More
by drronnie50
September 04, 2013
Robert Castillo shows professionalism and respect to his customers. I purchased 3 cars because of him. Robert will do the best that he can to make sure you are satisfied with your purchase. customers. I purchased 3 cars because of him. Robert will do the best that he can to make sure you are satisfied with your purchase. More
by NumberNYC
September 04, 2013
I received the most attentative customer service from the moment I entered LIC Hyndai starting with the receptionist (Alex) through to the salesman (Francisco V.) whom assisted me. Francisco listened and de moment I entered LIC Hyndai starting with the receptionist (Alex) through to the salesman (Francisco V.) whom assisted me. Francisco listened and delivered exactly what I wanted. I have already recommended Francisco V. to a number of family memebers. Thanks LIC Hyundai! More
by sadasia1
September 03, 2013
Francisco Valderrama helped us get into a hyundai sonata at a better price than Plaza hyundai.He is also very detailed in answering all of our questions. In addition he was very forthright in his explanatio at a better price than Plaza hyundai.He is also very detailed in answering all of our questions. In addition he was very forthright in his explanations. That is something we didn't experience at other places. More
by Graciela5
September 03, 2013
This is what you call "save the best for last". My husband and I were on a search for a car for about two months. We really wanted something that fit us well and overall was within our budget. Afte My husband and I were on a search for a car for about two months. We really wanted something that fit us well and overall was within our budget. After searching around we decided to go to Hyundai as it was our last dealer on our list. The moment we step into Hyundai and met David R. we knew that we were going to walk out with a car. His friendliness and customer service was beyond what we expected. After test driving the Santa-fe Sport and being extremely pleased with it, he immediately got us a deal that we could not resist. We also want to thank and recommend Damien Moncrieffe who really worked with our credit and making sure we got approved for the car. If you want to get a car and have a smooth transition this is the place to go but of course do not forget to ask for David!!! More
by Enunezg
September 03, 2013
Supreme customer service to the max. this was my 4th leased car, first with Hyundai and first with this dealership, and i can say w/o a doubt that this was the Best dearlership and car buying experience leased car, first with Hyundai and first with this dealership, and i can say w/o a doubt that this was the Best dearlership and car buying experience ever! There's a stereotype of the sleezy car salesmen out there who are probabaly at the bottom of the barrell in terms of professionals, but that type of person doesn't exist at this dealership. They were very attentive and patient with my decision making process. They answered all of my questions in detail and when i answered their questions, they came back with more follow up quesitons to make sure we are both on the same page. They didn't have my the color car i wanted but upon further investigation, went out of their way to another dealership to get that color for me. Absolutely no unnecessary waste of time haggling with prices--they told me the deal they are having for that month, i told them what i prefer to pay, and they came back to me with nearly the same number saying "sure, we can do something like that." I asked for 24-48 hrs to think it over and at no point of the any conversation did they make me feel like this is a take it or leave it deal on the table like every other dealership out there who try to make you sign on the dotted line right then and there. I received several follow up calls and texts from the rep, Victor Pacheco, i dealt with, all to see if i needed any assistance or had more questions. I would highly recommend this dealership for the great customer service experience i received. By the way, the car itself is amazing too! More
by VM325
