Koeppel Hyundai

They admitted to problem only after bad review and was willing to give refund if I changed that review on another site. I did not. Now they refuse to service my vehicle. Please know this before going h willing to give refund if I changed that review on another site. I did not. Now they refuse to service my vehicle. Please know this before going here. More

I got terrible service twice. I was ignored, given the wrong information, told conflicting things about when my vehicle would be ready. It takes me 60 to 90 minutes to get to the dealership. I wasted my t wrong information, told conflicting things about when my vehicle would be ready. It takes me 60 to 90 minutes to get to the dealership. I wasted my time on needless trips and had to miss work more than was necessary. The first time, I waited 2 hours more than needed because the service representative didn't call or text me to tell me my vehicle was ready. He said he got my number wrong. By then I had spent about 4 hours waiting at the Korean place nearby and at the dealership. The second time, I got a text that my vehicle was ready an hour after I had left it. I got the text while I was on the subway back home. If they had told me to wait, I would have saved 3 hours going back and forth just to get the vehicle. When I called to complain, I was told the service (a recall check) normally takes 2 to 4 hours and they don't allow customers to wait that long in the office. My vehicle didn't need an engine change, so the check took less than an hour. I was never told that was a possibility. When I scheduled the recall check, the representative told me I would need to leave the car overnight and come back for it the next day. I am frustrated, angry and confused. More

Awesome service. My advisor Christian had me in and out and service prices were very reasonable compared to my Acura and service prices were very reasonable compared to my Acura More

Ali was very helpful. What I appreciated was his creativity in structuring a deal that worked for me and met my goals. He also patiently explained all of the details that were important in helping m creativity in structuring a deal that worked for me and met my goals. He also patiently explained all of the details that were important in helping me arrive at a decision regarding my first car. I would recommend Ali and Koeppel Hyundai to friends and family! More

Purchased Hyundai Palisade last week - the process was flawless, quick and efficient. Ahmed Chowdhury did a great job, from greeting me at the entrance, listening to my objectives and immediately offering flawless, quick and efficient. Ahmed Chowdhury did a great job, from greeting me at the entrance, listening to my objectives and immediately offering suitable options. He presented professionalism and knowledge. Entire sales, financial teams did well. I stopped at the dealership just to ask few questions and left with new car :) plus with the complimentary 3 years of car wash. More

Debra at this dealership was an amazing sales person. I've had many over the years and she is by far the best. She helped me choose the best car for my needs and facilitated the process just great. I I've had many over the years and she is by far the best. She helped me choose the best car for my needs and facilitated the process just great. I bought a 2021 Kona EV and in this bad time to buy got the best deal. Thanks so much. More

I’m very pleased with how everything went when I leased the new Hyundai Sonata 2022. Ali was great, he worked with me to meet my needs and exceeded my expectations. The numbers were better than what dealer the new Hyundai Sonata 2022. Ali was great, he worked with me to meet my needs and exceeded my expectations. The numbers were better than what dealerships offered and the car is stunning. Could not be happier! More

Ali took such great care of us. He took his time to explain everything. He was such a pleasure to work with. Thank you so much❤ explain everything. He was such a pleasure to work with. Thank you so much❤ More

Ali and lulu were fantastic straight to the point honest and professional! I highly recommend this dealer. As soon as my lease is over i definitely will go back for their business experience and professional! I highly recommend this dealer. As soon as my lease is over i definitely will go back for their business experience More

I received great customer service from Ali and Ghandi. They were very helpful, not to mention quick and efficient. I would most certainly recommend Koeppel Hyundai to family and friends. They made my car They were very helpful, not to mention quick and efficient. I would most certainly recommend Koeppel Hyundai to family and friends. They made my car buying experience a smooth and enjoyable one. More