Koeppel Hyundai

After having our car stolen we looked dealership after dealership for a new car. Joseph the sales person and Bella who contacted my wife about this location, made the process easy and helpful. They dealt dealership for a new car. Joseph the sales person and Bella who contacted my wife about this location, made the process easy and helpful. They dealt with us for hours even after closing time, they were the only ones left with us to help us answer all our question, especially Jonathan!! In the end they helped us find a deal that we can work on. If you ever come to Koeppel Hyundai in Long Island City location, I encourage you to ask for Jonathan Stegner as the salesperson. Genuine, friendly, and patient character. he will answer you the same question even if you asked 15 times. Closing time is 8pm on Thursday, he stayed with us from 7:30pm until past 10pm!! Joe the manager, great personality and really helpful also! Over all, if I am to buy another Hyundai, this is my place to come back to no doubt. When you meet Jonathan, Bella, and Joe in person, you’ll know what I mean and why I wrote this Review. More

Getting your child’s first car can be stressful but Jonathan was amazing and I loved his honesty and respect for what my needs were. He kept me informed and got me a great vehicle. The manager was so o Jonathan was amazing and I loved his honesty and respect for what my needs were. He kept me informed and got me a great vehicle. The manager was so organized when I was presented with my credit options and the whole deal was flawless and perfect. My son loves his first car, thanks Jonathan and Koeppel, definitely recommend👉🏽 🚗 More

Adam was great we knew what we wanted and he helped us get it. All questions were answered and we would definitely buy from him again. get it. All questions were answered and we would definitely buy from him again. More

The dealership is currently getting a face-lift. Even though it's a little more complicated to get in, you would be foolish to pass up this dealership. We purchased an equinox and delt with Adam Bro Even though it's a little more complicated to get in, you would be foolish to pass up this dealership. We purchased an equinox and delt with Adam Brown. Even though we had a few concerns Adam and the dealership bent over backwards to make everything perfect. They even delivered the car to us when we were unable to make the drive back (we're out of state). So do yourself a favor stop into Koeppel Hyundai. New or used you will be treated like a family member. Make sure to ask for Adam Brown to ensure peace of mind with your purchase! More

It was a great experience to deal with Korppel Hyundai. Especially to deal with professionalism of a crew of dealers like Ali. He helped all the way from start to finish with making this deal an easy time. Especially to deal with professionalism of a crew of dealers like Ali. He helped all the way from start to finish with making this deal an easy time. No questions, no problems. Will definitely recommend Ali to my friends in buying a new car, and definitely will comeback myself to a Koppel Hyundai. Thank you all. More

I had an excellent experience with Koeppel Hyundai. I needed to replace my car and was in the market for a used vehicle. Ali helped me with the purchase of a Mazda3, and was very helpful and friendly I needed to replace my car and was in the market for a used vehicle. Ali helped me with the purchase of a Mazda3, and was very helpful and friendly More

I am very disappointed with the service department. I brought my 2018 Hyundai Kona in for service. My air conditioner is not working. I brought it in June 18th to be fixed. I had a 9 Am appointment. I I brought my 2018 Hyundai Kona in for service. My air conditioner is not working. I brought it in June 18th to be fixed. I had a 9 Am appointment. I was called at 3 pm and told my air conditioner could not be fixed because they lent the machine they needed to fix the ac to a Ford station. I don't understand how they could give their only machine to another station when they knew i was bringing my car in for my air conditioner to be fixed. They gave me another appointment to have it fixed 2 weeks later. I brought my car in 2 weeks later and was told the Ford station still had the machine needed to fix the ac. At this point my husband and I were furious. If they knew they didn't have the machine back, why didn't they call and let me know. I drove over a half hour in very hot weather with no ac for no reason. I was then given a 2:30;appointment this past Friday when my husband had a day off. We drove in traffic with no ac on an extremely hot day. When we got there we were told that the customer service worker should not have made an appointment at that time because there was not enough time to fix the ac. We are furious at the service or lack of service we received. We never got an apology for not notifying us that they didn't have the machine needed to fix my ac. I made an appointment at another Hyundai dealership have to wait til August 22nd to have my ac fixed. I have been driving all summer without an ac because of Koppel Hyundai 's lack of courtesy and professionalism. I brought my car last year to Koppel Hyundai for the same problem. They fixed it last August but I had the same problem this June. I will never go to Kopell Hyundai again. More

I put a deposit on a 2022 Santa Fe and the vehicle finally arrived. I drove up from Philadelphia since they had the best price. Sam Salfiti was my sales rep and he was straight forward about the pri finally arrived. I drove up from Philadelphia since they had the best price. Sam Salfiti was my sales rep and he was straight forward about the pricing and between him and Onofrio Altizio, they honored an even better price that I had gotten at another dealership that didn't have the same vehicle available yet. Sam was very knowledgeable about the vehicle . I would recommend Koeppel Hyundai and Sam to anyone looking to buy a Hyundai. More

Brand new car reports lane assist failure. I use its screen to schedule a *SERVICE* appointment on the warranty. I get there, first they tell me the service appointment was not for service. I use its screen to schedule a *SERVICE* appointment on the warranty. I get there, first they tell me the service appointment was not for service. It was to leave the car there. I can come back in some days. I was of course dumbfounded. I told them OK, so give me a replacement car as it is in my warranty. Nope. Nope. No. These are the words you hear in that place the most. I ask if they seriously need days to read out an error code from the car look up in the manual online what it means? The question I get: Do you want a multipoint inspection? My answer: I want to know what is wrong with the brand new car's lane assist and what it takes too fix it. What they did? They did a "complementary multipoint inspection". By complimentary I mean they "used up" an inspection from my Hyundai Complementary Service. It has absolutely nothing to do with the lane assist error. In the meantime someone finally looked online and found out that the error was a "warning" (due to inclement weather) and that while they were practicing being rude Hyundai has remotely cleared the warning after analyzing the accompanying data. What you will hear the most from the service personnel here is: Nope, no, cannot do it, no, not relevant, and my favorite: I don't care! Look around NYC and check appointment availability at each service center. This one has you several within a week. Others: in a month or more. Why? Because anyone who has been here and can afford to drive anywhere else will. More