Koeppel Hyundai

The day had been of to a bad start, but David helped turn things around... After being paraded around the Major World lot for an hour only to be shown lackluster, undesired, or impractical cars, my father things around... After being paraded around the Major World lot for an hour only to be shown lackluster, undesired, or impractical cars, my father and I knew we owed ourselves an opportunity to get a better deal. The two of us ran across the street to check out what the LIC Hyundai dealership could offer. My mother, meanwhile, waited at Major World, under duress, as the sales associate there put the pressure on to close on a deal for a car that was in my opinion the best of the worst on the lot. At LIC Hyundai, we were welcomed by David upon entering. We were upfront about our budget, and David took us directly to the lot to see a few options in our price range. The difference in the quality of the cars was immediately apparent. Had David not shared the prices of each vehicle we saw, we would have been sure they were not compatible with our limited budget. At Major World, it took a stubborn if not impatient effort to get the associate to give us even a ballpark estimate of the price. With David, we were shown exactly the car we had in mind, in our price range, in excellent quality. David brought us back inside to the clean, comfortable dealership, offered us drinks and pizza, and got us seated. We put things on hold for a moment while Dad went to go rescue Mom (and several IDs/documents Major World still held). Skipping ahead, David got the ball rolling on the process immediately upon my parents' return, and in very little time, we had all the details sorted. After a trip to the Finance department, which made the effort to present multiple financing options until we found the right one, we were all set. As the car was being gassed up and cleaned (thoroughly!), David showed us around the attached, top-of-the-line service center to meet the staff before being led to the car. A word of advice to anyone who makes it through this whole review: LIC Hyundai and Major World don't just sit on opposite sides of the street; they're on the opposite extremes of the kind of business a dealership can be. If you want the FRIENDLIEST customer service, TOP QUALITY vehicles for the RIGHT PRICE, and the an EASY and RELAXED sales process, just go see David. - Jack More

The dealership is professionally run and all of the people from the parking attendant to the Salesman and Sales manager are courteous and interested in meeting your needs.There is no drama, just plain people from the parking attendant to the Salesman and Sales manager are courteous and interested in meeting your needs.There is no drama, just plain dealing which I admire. It took us a moment or two to decide upon the right car and price. They are an extremely busy dealership and Mr. Parhami is wonderfully patient with his customers. As it turned out, I had a cell phone which was not loading into the system and John went to the ends of the earth to troubleshoot the problem and resolve it.He spent at least an hour with me personally and did his homework before I got there. This is truly what customer service used to be in the United States, but hard to find today. I can say that I would recommend this dealership over others because they give you a sense that they are not just pushing cars out the door, but truly interested in serving their clients well. More

Had it not been for David Rutkay, I may not have been Had it not been for David Rutkay, I may not have been able to buy my car. David spent a lot of time with me test driving different options and didn' Had it not been for David Rutkay, I may not have been able to buy my car. David spent a lot of time with me test driving different options and didn't rush me through the process at all. I never felt like I was being "sold" and instead felt like he really cared about putting me in the right car. When I found one I liked, he worked with me step by step to get my loan in place and approved, which was a timely process because of my lack of credit history. He explained each detail to me, which was beyond helpful. David seems extremely knowledgeable about the cars he is selling, and about cars in general, and was patient, sweet and professional. I am planning on recommending him to anyone I know who needs to buy a car. More

I have purchased and leased many cars and have dealt with many dealerships. However, I must say that this was my BEST experience!! The salesman John Parhami was more than anyone could every expect. He was many dealerships. However, I must say that this was my BEST experience!! The salesman John Parhami was more than anyone could every expect. He was such a pleasure to deal with. When I went in looking for a car, he was MOST helpful. He provided me with the EXACT car that I wanted. He went over all the figures of the car and told me he would call me as soon as he had it. In the past, everytime I went back to pick up the car and "meet the finance man" the payment we agreed upon always went up !! When I went to pick up the car, all figures were EXACTLY as we discussed, not a dollar off !!! John spent atleast an hour going over the features of the car and was such a pleasure. He also called me two days later to see how I was doing with the new car. I really must say that I had the best experience ever. More

I have nothing but good things to say about David Rutkay and the other staff at the dealership. David demonstrated courtesy and professionalism at all times. This was without being stuffy. David is very w and the other staff at the dealership. David demonstrated courtesy and professionalism at all times. This was without being stuffy. David is very well informed about the product he is selling. I have no problems in making referrals to him. I think that he is very genuine and sincere without being over bearing. In short, he is a good man doing a job very well. More

I have to say that Mr. Castillo resolved all the problems that we had and prove to be the most honest car Dealer I have ever encounter. He helped my son buy his first car. that we had and prove to be the most honest car Dealer I have ever encounter. He helped my son buy his first car. More

I have always been apprehensive about buying a new car. However, my experience with your sales rep, David Rutkay, was absolutely great. Immediately upon our 1st meeting, both my wife and I felt very comfor However, my experience with your sales rep, David Rutkay, was absolutely great. Immediately upon our 1st meeting, both my wife and I felt very comfortable in his friendly and non push approach. He was very knowledgeable and helpful in all areas. I came there looking for a new car and expecting to receive it in about 10 days. To my surprise, not only did David have my new Sonata washed, insured and ready with new plates, but also the deal was completed with a great price and I was able to drive it home the same day . I plan to buy a Santa Fe in about a year and because of David and his approach, I will come back to LIC Auto and hopefully David is still there!!! More

I recently purchased a 2011 Santa Fe with 9500 miles on it. I had been shopping around and was having difficulty finding the car I wanted at a good price. Some of my experiences at other dealers was not v it. I had been shopping around and was having difficulty finding the car I wanted at a good price. Some of my experiences at other dealers was not very good. I contacted LIC Hyundai and went to look at a car I found on the website. Coming from NJ, this was not a convenient trip. The car I wanted to see was at another location. Rather than let us leave disappointed, Eric Rajkovich and Israel Viloria offered us anothe car with more options and lower mileage than the original car we came to see. Eric made the experience very easy and fun and Israel ensured that we got a good deal and were properly taken care of. We are very happy with the car and the service we received at LIC Hyundai. Eric took care of all the little details for us. I would deffinitely recommend them to a friend. More

I knew I had called the right dealer as soon as I spoke to Debbie Absolam for the first time over the phone. She was friendly, reassuring and informative. When I arrived I specified what I was looking for to Debbie Absolam for the first time over the phone. She was friendly, reassuring and informative. When I arrived I specified what I was looking for and was offered just that, without gimmicks. Debbie and Oscar Sanchez gave me advice about how to get the most car for my buck and I was able to drive off the same day in my Hyundai Accent due to their honesty, patience and advice. They even helped me get insurance. If you are looking for a trustworthy place to purchase a car I strongly recommend that your first stop be the Long Island City Hyundai Dealership. I guarantee you will not need to go anywhere else. Thanks to these lovely individuals my family and I no longer depend on public transportation and are in a safe reliable car that we can afford. More

I would definelity recommend this dealer! The service is great and they are very friendly, always willing to help and answer any questions you may have. They really take good care of the costumer! great and they are very friendly, always willing to help and answer any questions you may have. They really take good care of the costumer! More