Koeppel Hyundai

We went to Long Island City after a frustrating experience with another dealer. We worked with Francisco who was excellent from the minute we first starting working with him and went over and beyon experience with another dealer. We worked with Francisco who was excellent from the minute we first starting working with him and went over and beyond what most dealers do. I first got in contact with Francisco by starting a chat conversation on their website. We ended up speaking on the phone and he let me know that a car meeting my criteria was arriving on the truck that day. We were a little skeptical bc we've heard that "oh it's just arriving on the truck" speech before, but Francisco assured us it would be there and that he would let us know as soon as the car arrived. When it did arrive, he sent us pictures via text, and said he would be able to match the price given to us by the other dealer. The experience when we went to pick up the car was great as well. We were treated like VIPs, and made to feel really comfortable about our purchase. It was at this time that we also worked with Kevin, who gave us the run-down about the features of the car. He was extremely patient and spent a lot of time talking with us. When we left we got to chat with the floor manager, Jordan, for a bit who was also extremely nice. To top off our great car-buying experience, we also got a call from Francisco a couple days later just as a follow up to make sure everything was ok, and to let him know if we have any questions. Now, that's what I call customer service! More

If i had one word to sum up overall work ethic, determination, and level of care and concern for my buying experience and relationship with my car it would be Epic determination, and level of care and concern for my buying experience and relationship with my car it would be Epic More

LIC Hyundai made my new lease experience wonderful. They made it easy for me by helping me do most of the deal over the phone and online. They gave me a great price and Marc was extremely thorough going ov made it easy for me by helping me do most of the deal over the phone and online. They gave me a great price and Marc was extremely thorough going over the features of my vehicle. I would highly recommend them to anyone looking for a knowledgeable, customer focused dealership. More

The end of my previous Hyundai lease was drawing close and I was a little uneasy about what to do. Francisco called me, before I could contact them, to let me know he would work with me to make an easy t and I was a little uneasy about what to do. Francisco called me, before I could contact them, to let me know he would work with me to make an easy transition to another lease if I wanted it. He made the whole process so stress free for me, as well as working with me on lease terms, pricing, etc. This was my fourth Hyundai Sonata and my second from Francisco Valderrama and the experience was great! I would, will and am recommending Francisco and LIC Hyundai to everyone. Thank you LIC Hyundai for making an experience I was dreading turn out to be one that I am still in awe of! Francisco you are wonderful. More

FRANCISCO VALDERRAMA is extremely knowledgeable , courteus, friendly ,thorough and very profesional.he helped me to find the best decision for lease o buy my new car.after the all explanations for th courteus, friendly ,thorough and very profesional.he helped me to find the best decision for lease o buy my new car.after the all explanations for this excelent sales man , FRANCISCO VALDERRAMA . finally took my own decision base in his magnificient help, obviously with the mutual help of MANY CASTILLO.Is a pleasure that , this dealer in long islan city have people so professional.will be a pleasure recommend my friends and people interested in buy or lease any hyundai.THANK YOU . More

Friendly and knowledgeable. Willing to work on purchase price. Willing to answer any questions you may have. Dealer was honest and receptive. Will recommend this dealership to others. price. Willing to answer any questions you may have. Dealer was honest and receptive. Will recommend this dealership to others. More

I walked into the showroom & was greeted by David Rutkay who spent so much time explaining each model & guiding me to the one that best suites my needs & budget. I was very comfortable & not at all p Rutkay who spent so much time explaining each model & guiding me to the one that best suites my needs & budget. I was very comfortable & not at all pressured. (Very unusual in a car dealership.)After David got me the best price for the car I wanted, he passed on to Oscar Sanchez who went out of his way to make it all happen with the best financing available. I totally would go out of my way to be a return customer as well as pass the good word to friends, family & anyone who is looking to buy or lease a Hyundai. More

I loved my overall experience. David was very knowledgeable about the cars I was looking at and helped me to pick out my perfect car. knowledgeable about the cars I was looking at and helped me to pick out my perfect car. More