Kocourek Ford Lincoln

I went there to test drive a Focus with Pete but when he ended up not being availible Don jumped in and took excellent care of me. We looked at a lot of cars on the lot and even built a few before we finall ended up not being availible Don jumped in and took excellent care of me. We looked at a lot of cars on the lot and even built a few before we finally decided on the right car for me. Don is a very trustworthy person where as I would not normally feel comfortable. I don't like making large purchases but felt as though all was fair and on the up and up when I left. Overall great experience and I plan to see Don in about 6 years when it's time for my next new car! More

I was brought into Kocourek Ford looking for a new 2012 Ford Edge Sport and they happend to have two sitting on the lot. I test drove one and knew it was what I wanted except it didn't have all the option Ford Edge Sport and they happend to have two sitting on the lot. I test drove one and knew it was what I wanted except it didn't have all the options. Don was able to have the vehicle brought in from another dealership. I knew it was not an easy job to do because no other dealer wanted to deal with us. Don stuck with it and got our vehicle. Don is a great salesman for your company. Don went above and beyond to make sure we were absolutley happy with our new purchase! Will have more dealing with him in the future! More

We had a great experience purchasing our vehicle at Kocourek Ford. Dave took his time to go over exactly what we were looking for in a new vehicle and to get to know us too. We were there later on a S Kocourek Ford. Dave took his time to go over exactly what we were looking for in a new vehicle and to get to know us too. We were there later on a Saturday and never felt rushed to hurry up and be done because it was so late in the day. We had our son along with us during this time and Dave and Matt went above and beyond to make him feel just as important during the process by remembering his name each time we were in and giving him his own hat at the end just like Dad! Dave was an excellent salesman and didn't make us feel forced to buy something just to make a sale. He really took his time to get to know us as people. Matt also was great at his end of things. It was nice the extra time he took with everything, and being I work at a financial his confidentiality he kept with sending the paper work really meant alot to us that he went that extra mile. I would definately recommend your dealership and Dave and Matt to anyone who asks. You guys went above and beyond giving excellent sales and service. Our experience with you was great! More

We went in to look at the Ford Focus hatchback. Were greated by Don who took us for a test drive and answered ALL our questions. He was very friendly and treated us with respect. He gave us a very fai greated by Don who took us for a test drive and answered ALL our questions. He was very friendly and treated us with respect. He gave us a very fair price and we bought that night. Luke got us an incredible rate and went through all the paperwork expertly. Bob explained everything in the car very thoroughly. They all had to stay later than normal to finish the transaction and we never felt like we were "keeping them" from something more important. We had a excellent experience and when we are in the market for another vehicle we will definitely return to Kocourek Ford again. VERY pleased!!! More

Aaron Bares - Aaron came out to meet us, and was very helpful. Once I had decided I wanted a Ford, Aaron encouraged us to visit the Kocourek Ford store, even though it was after 4:30 on a Saturday. He helpful. Once I had decided I wanted a Ford, Aaron encouraged us to visit the Kocourek Ford store, even though it was after 4:30 on a Saturday. He assured us that the staff there would assist us in any way they could. As it turned out, I purchased a vehicle from Kocourek Ford about 1 1/2 hours later. Mike Kohler - I called Mike just minutes before we got to the store to let him know we were coming. We went for a test drive, and Mike answered our questions. We felt bad about keeping him at work late on a Saturday, but Mike did not make us feel that we were inconveniencing him in any way, and was happy to help us. Luke Babcock - Luke's sense of humor helps take the edge off of purchasing a vehicle (big decision/big investment). He explained each step during the purchasing process. He told us that he had been in his new position only a few weeks, but honestly he did his job like a seasoned professional. Bob Rowe - Bob went through the features of the vehicle with us, and answered our questions. He gave us a tour of the dealership, showing us the different departments, and explaining the planned expansion of the Service Department. It was very apparent to us that Bob enjoys his job and is proud of the Kocourek dealership. Aaron, Mike, Luke and Bob refer to their customers as "guests", and treat them as such. They were all professional, courteous and friendly, and did their jobs very thoroughly. Clearly, their objective is to exceed their customers' expectations. They all have pride in the company they work for (Aaron and Luke told us that they travel from Stevens Point and Wisconsin Rapids, respectively, because they want to work at Kocourek.), and they work very well together. It was a smooth and seamless transition from initial sale to financing to vehicle delivery. We were very impressed with our experience at Kocourek. If the service is like the sale, we will be long-term customers. Peggy and Mike Koehmstedt More

Honesty and Integrity. Not words that I would typically use to describe a car salesperson, but they are exactly the words that I would use to describe Doug. Doug worked so hard for us. We came into Kocour use to describe a car salesperson, but they are exactly the words that I would use to describe Doug. Doug worked so hard for us. We came into Kocourek Ford not expecting to ever be able to afford the vehicle that we wanted but walked out that evening papers signed, bank NOT broken and smiling! It's been a month and we still are so pleased with our purchase and overall experience at Kocourek. If you're in the market to find a vehicle, find Doug. He will do everything possible to make your dream vehicle a reality. Doug, I can't thank-you enough for working so hard for us. Side note: Kocourek Ford has a great kids play area! It could use the Nickelodeon channel but the wall mural and toys kept the kids entertained. More

We had an excellent experience at this dealership. Even though we picked some of the busiest days to stop in, we were always given exceptional service from the sales team. Since we only buy new cars about though we picked some of the busiest days to stop in, we were always given exceptional service from the sales team. Since we only buy new cars about every ten years, we were extremely happy with this dealership. We are happy Kocourek came to the Wausau area! Bill and Linda Seidl More

This gentleman has helped me select and purchase two vehicles for myself and two vehicles for my children. He gives us the assistnce and advice we need in making our purchase and answers all our automot vehicles for myself and two vehicles for my children. He gives us the assistnce and advice we need in making our purchase and answers all our automotive questions to his ability and expertise. He defers to the other experts at the dealership where needed and never has kept me waiting for lengthy conversations with the manager. At times of purschase he has not tried to sell me anything I did not need or want. I would recommend him and do recommend him to others who are in the market for a vehicle. More

I appreciate the expertise and professionalism, that these two gentlemen have shown me. They take the time, to answer all my questions re auto service and repairs. Thank you! Mr. Jose Ochoa and Mr. Joe these two gentlemen have shown me. They take the time, to answer all my questions re auto service and repairs. Thank you! Mr. Jose Ochoa and Mr. Joe Malsack. More

Doug was great. He listened to what I was looking for and made recommendations appropriately. His follow up was optimal and no sales pressure or feeling of not respecting my business or what my "window" and made recommendations appropriately. His follow up was optimal and no sales pressure or feeling of not respecting my business or what my "window" of purchase price could be given my own personal circumstances which he choose to understand and work with. I don't believe either of us felt like were were not involved in a reasonable fair deal. Upon test drive the vehicle pulled to the right and the service department sought to fix this. I continued to experience the issue and needed to bring it back 2 additional times. The service was friendly and good but I didn't need to hear multiple times that the pulling was secondary to the crest of the road or that it did not pull. Little bit irritating when I know it did pull and those who drove the car would mention it spontaneously. After the last correction, and the tires were "rotated", it now pulls a bit to the left than the right but much better than before. I wonder if there is still a problem and hope it will not prematurely wear the tires because I do a lot of driving. I am reluctant to bring it up again because I don't want to seem annoying. Also, I bought the vehicle with 33K miles on it. I recently had the oil changed and the service folks (not at Kocorek) in Indiana said that the fuel filter was very dirty and this caused the hesitation I was experiencing in my acceleration at times. They said the filter was the original and should have been changed at the 30K servicing. I am a bit dissapointed that this was not. I have the original filter and plan to bring it in. It did cost me about $25-30 and likely caused me to have poorer miles per gallon of gas. Eric Jacobs and Bob Rowe were great to work with. Great customer service. Eric did a nice job of providing me with the info needed to make the decision on the extended warranty, which I am glad I purchased. More