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Kocourek Ford Lincoln

Wausau, WI

3.6
778 Reviews

2727 North 20th Avenue

Wausau, WI

54401

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Showing 778 reviews

April 10, 2014

Service Dept In my opinon, the service department needs to go through customer service training. The sales staff was great to deal with, but the interactions I ha More

by JessicaZastrow
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other service members, Shane Meyer
Jun 03, 2014 -

Kocourek Ford Lincoln responded

Thank you for your feedback, you are correct and our team should have asked better questions when scheduling your appointment. Our team knows how important it is to treat people with respect and give them a reasonable expectation for repair time. Please contact me personally so we can further discuss your concerns and I can help make your future experiences positive. Thank you, Raymond Carver General Manager rcarver@kocourekford.com 715-298-3673

April 04, 2014

Excellent attitude and willingness to allow me to research the best deal. Pete knew his products well. the closing was very efficient and eveyone involved did an absolutely professional job.I would n More

by Tstoffel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Roth
April 02, 2014

Used Car Purchase The day we stopped in was a very busy day, but Shawn took the time to answer all questions and made sure that I was satisfied. Shawn did a nice job i More

by kikimarq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Keepers
March 25, 2014

My wife and I were looking for a newer Ford Escape to replace the 2006 one that we had, even though it was in very good condition and it was very reliable as a second vehicle for us. Did some checking o More

by sopko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Heath, Doug Espeland, David Berumen
March 25, 2014

Our experience at Kocourek was fantastic. Adam Mansfield was polite, professional, friendly and very knowledgeable about the vehicles that we were interested in. Originally, we were going to purchase a use More

by mellefs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 18, 2014

I recently took delivery of a new 2014 Ford Explorer Limited and from what I have seen the Kocourek team just keeps getting better and better. This is my third new vehicle from Kocourek Ford Lincoln an More

by Gregory Wenzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Heath, Pete Roth, David Berumen
March 10, 2014

Don was Very helpful and friendly. He bent over backwards to help us how ever he could. Also he was great with our kids, kept them busy and happy while we were hunting for cars. More

by Barkleycrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Newton
March 10, 2014

My name is Diane. My husband and I came in and Pete Roth and Cody made us so comfortable and relaxed that we where truly amazed. We have bought several new cars and never had service like this before. Pete More

by diadot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Heath, Pete Roth
February 22, 2014

I am beyond pleased with the service I received on 2/18/2014 at Kocourek. I worked with Bob Rowe and Scott Murphy to purchase/finance a used vehicle on the Ford-Lincoln lot. As soon as my husband and More

by lmadamski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Rowe, Scott Murphy
February 21, 2014

I spent a considerable amount of time trying to find the vehicle that I would be riding in for the next 4 years averaging about 60,000 mile per year. Adam Mansfield was very gracious from the time he appro More

by lylekunze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Heath, David Berumen
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