Koch Bethlehem Ford - Service Center

Great and courteous service. Prompt service. Everything appeared to go well with a part recall replacement. Service people very courteous and prompt. I will be back for further services. Thank yo Everything appeared to go well with a part recall replacement. Service people very courteous and prompt. I will be back for further services. Thank you. Art Strzelecki More

Just had my car in for inspection and the service was prompt, professional, plus I didn't have to wait long. Everyone at the dealership was friendly and courteous. prompt, professional, plus I didn't have to wait long. Everyone at the dealership was friendly and courteous. More

I have been a customer since 2003 and keep going back. Great staff. Always go above and beyond. My appointments are always without issue. Any repairs or issues are explained in detail. Great staff. Always go above and beyond. My appointments are always without issue. Any repairs or issues are explained in detail. More

Steve is a great person in the service dept and always helpful great place! Ready for you from the time you walk in to the car is ready to leave helpful great place! Ready for you from the time you walk in to the car is ready to leave More

Always professional, explains in detail the results of their checking tires, belts etc. They are efficient and friendly. Would recommend this location to my friends. their checking tires, belts etc. They are efficient and friendly. Would recommend this location to my friends. More

Excellent service That’s all that needs to b said! Must Excellent service That’s all that needs to b said! Must say since last time in customer service has improved. Some salespeople still need to impro Excellent service That’s all that needs to b said! Must say since last time in customer service has improved. Some salespeople still need to improve. A little hello means an awful lot to a customer. More

Oil change So easy to get appointment. Brian gave me all the information needed to make the best choice. Stephen is always so friendly and makes paying the bill So easy to get appointment. Brian gave me all the information needed to make the best choice. Stephen is always so friendly and makes paying the bill easy. More

Courtney was absolutely fantastic! Kevin in service was also great in service. Helped me out right away with a code for a check engine light. Called Courtney and she sent us right in. S Kevin in service was also great in service. Helped me out right away with a code for a check engine light. Called Courtney and she sent us right in. She was off that day. Shes a great asset to your dealership. We will be back in a few months for a new escape. More

Used defective parts and flattened my tires Never again. Very friendly people, but the first time I took it there, they messed up my lug nuts on my wheels and then told me they were "getting bad Never again. Very friendly people, but the first time I took it there, they messed up my lug nuts on my wheels and then told me they were "getting bad" and had me buy a new set. That set was an after-market set and had rusted over in less than 2 months. When I called to tell them, they were nice and said "bring it back in and we'll take care of it for you." I was happy about that. When I brought it back, I had a short list of work for them to do including brakes, rotors, oil change, tire rotation and more. I requested OEM lug nuts to replace the rusted ones I previously paid them $70 for. They also took my car for a ride themselves to listen for a noise I had told them about. When I returned to pick up my car after their garage hours, I had TWO flat tires, the same type of aftermarket lug nuts that had rusted previously (and are already chipped and unsightly, only 8 days later), and my tires had not been rotated. I walked around to the showroom and a worker was still present. When I told him about the flat tires and how his mechanics were the last to drive my vehicle, his exact response was "well, flat tires happen" and directed me to a 7eleven down the street to get fix-a-flat. I spent $600 here, and then had to get new tires from Pep Boys. Nice people (which is why I still gave 2 stars and not 1) but I won't trust them again. More

Replace Window They were very attentive to my friend who needed to have a smashed window replaced in two days and also needed to repack in a secure location. She was They were very attentive to my friend who needed to have a smashed window replaced in two days and also needed to repack in a secure location. She was able to leave for Wisconsin in time. More