Koch Bethlehem Ford

It was very professional help me out with my situation I thought I couldn't get out this car wasn't happy with it they made me feel happy to kill me got me a new vehicle 20/20 thank you appreciate you thought I couldn't get out this car wasn't happy with it they made me feel happy to kill me got me a new vehicle 20/20 thank you appreciate you More

Everyone there was very nice and friendly, and very helpful throughout the whole buying process. Royce took the time to find me something that would fit my needs as well as my budget. He did everything helpful throughout the whole buying process. Royce took the time to find me something that would fit my needs as well as my budget. He did everything he could to find me the every deal possible to get me the best price not only for the vehicle I was buying but for my trade in car as well. I would definitely buy from Royce again in the future and recommend him to anyone else that is looking to upgrade their vehicle. 11/10 More

I was very happy with my service. It was fast and very friendly I will return and tell my friend and family. Thank you very much. friendly I will return and tell my friend and family. Thank you very much. More

The service crew have and excellent attitude that creates a welcoming atmosphere. They will answer any questions about the car or any other enquirers about Ford. The work is exceptional a welcoming atmosphere. They will answer any questions about the car or any other enquirers about Ford. The work is exceptional More

Excellent and timely service. Everyone on the service team went over and beyond to accommodate and facilitate a great experience for me today. I will be back to service all my Ford vehicles.‘ team went over and beyond to accommodate and facilitate a great experience for me today. I will be back to service all my Ford vehicles.‘ More

Sadly this might be the only way to get them to respond. Buyers Beware!!!! I have about had it with this dealership. I’m done calling only to get voice mail or shoved off to someone who will “take car Buyers Beware!!!! I have about had it with this dealership. I’m done calling only to get voice mail or shoved off to someone who will “take care of it”. I’ve been trying to cancel my extended warranties, gap and insurances on a car I traded. If you know how it works you basically get a prorated refund the time you trade or sell. Ive gone thru this process before and never ever had this much trouble. I’ve sent my bill of sale and odometer discloser over two different times and waited for a refund after it was taken care of and nothing. Called General manager (Geoff) after he asked me to call him !!! And immediately shoved me off to finance again since it wasn’t his department?? Called Geoff again and left a voicemail 2-13-21 and yet to call me back. I’ve been very patient, very cordial on the phone. I’m not normally someone who will make a complaint but I’ve started researching how to contact Ford. Very soon I’ll be taking a day off of work and driving 2 hrs if it’s the only way they will help me out. Please Call me back, you should have my number in voicemail, and email. If not you better Pm me More

Excellent customer service. They are prompt and address all questions and concerns in a courteous manner. Very friendly and helpful. They offered a ride while they serviced my car. all questions and concerns in a courteous manner. Very friendly and helpful. They offered a ride while they serviced my car. More

Royce was awesome! Great to sit down and talk to while we were waiting for papers to go through. The whole team was really friendly. Thank you so much!! were waiting for papers to go through. The whole team was really friendly. Thank you so much!! More

Thanks Royce for taking the time to explain features and setting up my Ford app! You were great to work with and I will recommend you to others. setting up my Ford app! You were great to work with and I will recommend you to others. More

The manager Mike W and Ray Car Wheel did a superb job to insure my new lease was handled properly. The took the time to answer my questions and get my the vehicle I wanted. The are an asset to your organi insure my new lease was handled properly. The took the time to answer my questions and get my the vehicle I wanted. The are an asset to your organization. More