Koch 33 Volkswagen

Absolutely Lousy! & disingenuous I was involved in a fender bender recently and chose to bring the car to this dealership to have the body work done " Professionally " 12 days later I was involved in a fender bender recently and chose to bring the car to this dealership to have the body work done " Professionally " 12 days later and the results were shocking! The passenger side mirror was still broken, my passenger headlight assembly was not installed properly, there was paint overspray on my front grill and left rear passenger window; there is a dent on my driver side door, 2 rear brake light bulbs are also not functioning tripping a sensor warning. I had Glenn the body shop manager take a look at what I found and he stated that it would be about another week to fix the flaws. Unacceptable! I & we the consumer expect excellent execution from actual car dealers! The work performed on my car was half assed and unprofessional. Highly upset they took advantage of the insurance for such lousy work. I'll be taking the car to another shop to reevaluate and rework the damage that was done. More

Good service Good service,clean waiting area and the shop. Reasonable price with the service. Employees are approachable and helpful. They always put smile in thei Good service,clean waiting area and the shop. Reasonable price with the service. Employees are approachable and helpful. They always put smile in their faces. More

Well done Salesperson was knowledgeable and pleasant. We found the vehicle I liked and struck a fair deal quickly. The finance person did a wonderful job as w Salesperson was knowledgeable and pleasant. We found the vehicle I liked and struck a fair deal quickly. The finance person did a wonderful job as well. Knowing my time was valuable, my entire experience was handled in a timely manner without taking any shortcuts. I am very pleased with my new car and Young Volkswagen. More

Always satisfied with service on my Jetta Fair charges, excellent work quality, and I never have to wait long for repairs. I can always get an appointment for the day I need. Fair charges, excellent work quality, and I never have to wait long for repairs. I can always get an appointment for the day I need. More

Horrible Service from Collision and Service Center This is my second car from Youngs and 3rd in our family. I now remember why my parents never got a second one from Youngs - service! My car was in co This is my second car from Youngs and 3rd in our family. I now remember why my parents never got a second one from Youngs - service! My car was in collision and service center for 26 days, due to an accident and yearly inspection. When I received my car back, the inside was FILTHY. Scuff marks everywhere, dirt and dust piled up all throughout the car and there was a sticky residue still on the rear window from when it was replaced. I called and complained and was told "we'll just detail it next time". Unacceptable. Oh I also have a new scratch on the car, but that didn't seem to matter either. My XM radio suddenly stopped working again (it has previously and was told there is nothing wrong). I scheduled an appointment and dropped my car off this morning and the women who checked me in was beyond rude. Then the service consultant checked my car and when I pointed out the disgusting amount of dirt his response was to whip it off part of the door and say "well, it's clean there now". The scratch is so much of he said she said, it's not even worth getting into. If it weren't for how much I love my car, I would get out of my lease now. It's a shame, I love my VW but service is unacceptable and quite frankly just rude. More

Always Coming Through Thank you once again for coming through. Best dealership and arrived team around. Thank you Tony (Service Manager)and VW National for you help in re Thank you once again for coming through. Best dealership and arrived team around. Thank you Tony (Service Manager)and VW National for you help in resolving and air conditioner issue in relatively new vehicle. I will continue to be a loyal VW customer because of the kindness of both parties help me out. More dealership should follow Youngs VW Respectfully, C.R. Stokes More

Jetta 2016 Vehicle Service All work was completed promptly and as scheduled . VW service team is the best around and always takes great care of me. Rob Dalton always does ex All work was completed promptly and as scheduled . VW service team is the best around and always takes great care of me. Rob Dalton always does excellent work to my vehicle and Tony/John work with me with pricing. I would recommend this dealership!!! FIVE STAR RATING!!! Thank you Youngs VW !!!!!!! More

Excellent Service as Always Brought my car in for an oil change and backup light issue. Both were taken care of promptly. People behind the counter as well as in the custom Brought my car in for an oil change and backup light issue. Both were taken care of promptly. People behind the counter as well as in the customer service waiting area are always professional and courteous. You can count on having the best service possible, More

Infotainment center malfunctioning The issue was handled in a timely manner and a loner car was provided without me having to ask for it. The module is now functioning correctly. The issue was handled in a timely manner and a loner car was provided without me having to ask for it. The module is now functioning correctly. More

The best experience the customer can get! Tony and his team is very professional and customer oriented. He listens to the customer and is willing to go out of the way to satisfy the customer. Tony and his team is very professional and customer oriented. He listens to the customer and is willing to go out of the way to satisfy the customer. Truly great experience with his department! Highly recommend this place! More