Koch 33 Volkswagen

We always feel like valued customers whenever we call with questions or need our car serviced. The service is always completed professionally and in a timely manner and everything is explained to us so w with questions or need our car serviced. The service is always completed professionally and in a timely manner and everything is explained to us so we can understand what was done and why it needs to be done. Having a car serviced at Young's VW is always a pleasant experience. You have the best service department we've ever worked with. We always recommend Young's to anyone wanting a car and/or a service department that really cares about customer service. Thank you for making getting our cars serviced a pleasant experience and for making us feel like valued customers. More

I always have a good experience when I bring in my car for service. All of the service people are knowledgeable and easy to talk to. for service. All of the service people are knowledgeable and easy to talk to. More

I had made an appointment with the shop because my engine I had made an appointment with the shop because my engine fault light had come on. Everyone was very efficient and courteous and attended I had made an appointment with the shop because my engine fault light had come on. Everyone was very efficient and courteous and attended to my problem in a very profesional manner. The problem was found and taken care of. They allso did several several re-calls that were pending. I also checked with the Body Shop when I droped of my vehicle fore service as that same mourning I had almost taken a bad hit to the left front wheel area and needed to have it checked out.I also wanted to have pin striping done while my Jetta was there, and inquired about it. This was all scedualed and done very efficiently. Thank You one and all. More

Appointment was kept as scheduled. The dealership employs courteous and efficient employees. Thorough workmanship and follow up to check on my satisfaction were appreciated. No hastle service should be rewar courteous and efficient employees. Thorough workmanship and follow up to check on my satisfaction were appreciated. No hastle service should be rewarded with a good review. Thank you. ps The registration and login aspect of this process is a nusance. I have submitted reviews previously and don't object to doing them but you already have my email address and I should not have to maintain login information for this purpose. I have enough of those to deal with. More

I am satisfied that my car has been serviced well and I have total confidence that my car will not let me down along the road. have total confidence that my car will not let me down along the road. More

My car was there for "routine" servicing, but John reminded me that a recall service was also necessary, and took care of that while I was there. I appreciated the reminder. Being treated with co John reminded me that a recall service was also necessary, and took care of that while I was there. I appreciated the reminder. Being treated with courtesy and respect is a "given" at the VW service desk and I always appreciate that. That is not necessarily so at other places! Thank you again for being prompt and keeping me informed. I will see you in another 5,000 miles! More

I originally took my VW EOS to Gilboy's in Allentown I originally took my VW EOS to Gilboy's in Allentown because they gave me the lowest cost on having a second key programed for it. After waiting s I originally took my VW EOS to Gilboy's in Allentown because they gave me the lowest cost on having a second key programed for it. After waiting several weeks for a recall part they called and scheduled a date for repair. I also told them at this time that the fuel door wasn't opening and the check engine light was on. When i went to pick it up i was told that they ordered the wrong recall part, huh?, and that they fixed the check engine light issue, really?, and get this , I would have the leave my fuel door cracked open to get my fingers behind it to open, OMG. SOOO I thought I remember test driving a couple VW's at Young VW and really liked the clean looks of the place so I will give them a chance to assist me. WELL let me say, WOW!, The service manager, Mike Rodriguez, called me within a week to say the recall part was in. I scheduled it for that week. While on my way to drop the car off the check engine light came back on, go figure. He was very attentive to everything! He called me to say the engine light was on because no one ever preformed the 20,000 mile service, he had the right part for the recall and even fixed my gas cap opener under warranty. WHAT A HUGE difference. You guys at Young have restored my belief in Volkswagon products and suffice it to say you have gained a loyal customer for life. Frank Massaro More

INSPECTION WAS COMPLETED IN RECORD TIME AND NO OTHER PROBLEMS WERE FOUND. PRICE WAS REASONABLE ALSO. EVERYONE WAS FRIENDLY INCLUDING THE CHECKOUT PEOPLE. THANK YOU. PROBLEMS WERE FOUND. PRICE WAS REASONABLE ALSO. EVERYONE WAS FRIENDLY INCLUDING THE CHECKOUT PEOPLE. THANK YOU. More

The service department at Young's VW is very accommodating. Even when I call at the last minute, they always find time to fit me in the schedule. Their work is excellent, and I trust their s accommodating. Even when I call at the last minute, they always find time to fit me in the schedule. Their work is excellent, and I trust their service staff. More

My VW Jetta, which I purchased at Young, needed and oil change. My daughter will soon have her license so I wanted the car checked out. There was a ball joint problem, which could have made the car dangero change. My daughter will soon have her license so I wanted the car checked out. There was a ball joint problem, which could have made the car dangerous. We had it fixed and I was pleased with the service. More