Koch 33 Volkswagen

My vehicle needed non-standard service due to road damage. I was able to get my vehicle into the Service Center on the day I wanted, and was able to get it fixed to my satisfaction. Due to having to damage. I was able to get my vehicle into the Service Center on the day I wanted, and was able to get it fixed to my satisfaction. Due to having to order parts, it had to stay overnight - which was a little longer than I wanted - but Les updated me of the status, costs, and process in order to keep me informed. I am very satisfied with the work completed. More

My experience at Young Volkswagen was great. The staff was very friendly and my car was finished sooner than I expected. I highly recommend visiting them soon! was very friendly and my car was finished sooner than I expected. I highly recommend visiting them soon! More

Young Volkswagen always does a great job on my car. Even got a free alignment check. Car was ready on time. Always recommend young to my friends got a free alignment check. Car was ready on time. Always recommend young to my friends More

Overall it was a great experience! Everyone at this dealer is helpful, knowledgable and friendly. Our family will continue to buy cars here for years to come. dealer is helpful, knowledgable and friendly. Our family will continue to buy cars here for years to come. More

From arrival to departure everything went smoothly. I was greeted by a friendly service agent and was taken care of immediately. I waited for the service to be completed in a very comfortable waiting r was greeted by a friendly service agent and was taken care of immediately. I waited for the service to be completed in a very comfortable waiting room. When the service was completed, in a reasonable time, they came for me and I was surprised to see the auto had been washed. My experience was very pleasant. That us why I gave the review that I did. More

We purchased a Mazda CX-5 and are thrilled with the car, satisfied with our experience except for the first week. Here's why: We signed on a Tuesday for a red CX-5 Grand Touring FWD to be swapped from a satisfied with our experience except for the first week. Here's why: We signed on a Tuesday for a red CX-5 Grand Touring FWD to be swapped from another dealership. On Wednesday we left a phone message for Stefano, explaining that we would like to be informed on progress. No answer. On Friday we went to Young for info, learned about the process from Steve, felt better. Next week still no contact from anyone at Young, left messages for Stefano and Steve, no answer from either. We returned to Young on Wednesday (I think), met Stefano, who said he had received no messages. Neither had Steve. We think there was a problem in the phone system. After discussing our red CX-5 search, we decided to be flexible on color, but not on FWD. Everything proceeded well from there on, and we got a white car, whose color is fine and whose specs are just what we wanted. Stefano redeemed himself at delivery time with his thorough knowledge of the technical aspects of the car and with his energy, needed to remove the license plate from the Murano. We will go back soon for more technical training and for the paint protection. We are distressed that our phone messages were not received. We are also surprised that no one from Young took the initiative to contact us while the search was on until we had gone out of our way to drive back to Young twice after signing the contract. We were satisfied with your selling price, did not bargain. And we were impressed with Dylan's preparation and low-key approach, decided to spring for all your aftermarket packages to protect our new baby, now named Mini-Pearl. We think we got a terrific vehicle at a reasonable price, and we know you made a reasonable profit. Should be a happy long-term relationship (we kept our 2003 Nissan Murano for 10 years, 187,300 miles), but we did get off to a rough start at Young, almost headed back to Scott in that first week. Sincerely, Madeline & Bob Brown More

Just an easy an pleasant experience. Don't make me Just an easy an pleasant experience. Don't make me write any more or the experience will be less pleasant. I should not have to write an essay every Just an easy an pleasant experience. Don't make me write any more or the experience will be less pleasant. I should not have to write an essay every time I get my car serviced! More

Thorough follow-up and explanation of resolution of previous issue, complete and easy to understand explanation of what needed to be fixed including rationale and price, finished service and repairs be previous issue, complete and easy to understand explanation of what needed to be fixed including rationale and price, finished service and repairs before my "must have by" time. Always pleasant and courteous. Always offers courtesy car. I always feel confident that my car is properly repaired and maintained when I drive out. Always appreciate the wash. More

I am a longtime user of Young VW's service department and have always had my 2002 Passat GLX serviced there. My visit on July 16 was up to the high standards of cordiality and professionalism I have com and have always had my 2002 Passat GLX serviced there. My visit on July 16 was up to the high standards of cordiality and professionalism I have come to expect from the service managers, shuttle driver and cashier. I was told what work my car needed and had an informative conversation about it with the service manager that left me satisfied. More

I used number 3 - ok for price only because it was an expensive day for me. I'm sure the prices were right on and straight up. Les Russell treated me very good and listened to what was wrong with the v expensive day for me. I'm sure the prices were right on and straight up. Les Russell treated me very good and listened to what was wrong with the vehicle. I'm sure it took a few tries to make the starter fail as it was an intermittent problem as well as the electric window problem (intermittent). I would recommend this service department. Very happy that they took the time to wash my vehicle too. :) Signed, Happy Customer. More