Koch 33 Volkswagen

Satisfied Completely satisfied with my dealings with Drew S. the salesman from the time I contacted Young VW through my computer and was contacted by phone to t Completely satisfied with my dealings with Drew S. the salesman from the time I contacted Young VW through my computer and was contacted by phone to talk about the car i was interested in. We were invited to the dealership to drive the car and learn of our options on financing and met with John from finance to complete the deal. We had a very pleasing experience. Young VW gave us a deal that was better than what we could get in the Scranton / Wilkes Barre area. More

Fantastic service! I love Young Volkswagen and the GREAT service I received from Tony V and Les!!! I live a lot closer to the VW dealer on Lehigh Street in Allentown, bu I love Young Volkswagen and the GREAT service I received from Tony V and Les!!! I live a lot closer to the VW dealer on Lehigh Street in Allentown, but I only trust Tony, and his team, to service our cars! Thank you for a GREAT experince...as always!!! :-) More

Great As always, great service and communication with entire staff. We have been coming for years and haven't had any negative experiences. Keeps us comin As always, great service and communication with entire staff. We have been coming for years and haven't had any negative experiences. Keeps us coming back , which is why we bring our other vehicles to location. More

Had semi-emergency and they responded quickly Our 08 Jetta had a brake issue which was repaired, but a day later something wasn't quite right, The service department took the car in quickly witho Our 08 Jetta had a brake issue which was repaired, but a day later something wasn't quite right, The service department took the car in quickly without an appointment and completely checked their work. Problem solved. They even made sure I had a shuttle ride home and back to the dealer. More

Genuine Concern There's a reason I drive 56 miles to Young VW as opposed to closer dealerships when I need service. First, when my appointment is scheduled for 9:45, There's a reason I drive 56 miles to Young VW as opposed to closer dealerships when I need service. First, when my appointment is scheduled for 9:45, it's on the lift at 9:45. Not pulling into the queue, not getting a walk around inspection, it's getting worked on. Now, more than ever, time is a commodity becoming increasingly scarce. Second, they take any concerns I may have seriously and are more than accommodating for my peace of mind. I mentioned I hit a nasty pothole during the twilight hours the day before, and they check the undercarriage and assure me everything is peachy. Lastly, the staff. Whether it's the service tech, parts vendor, or sales team members - They all have one thing in common, they personalize the experience/visit. It's not just a wave or nod, it's a back and forth dialogue. If I wanted anything but a stellar experience every time, I'd go anywhere else. But I don't, I go to Young VW. More

Great service Young always does a superb job servicing my car. I purchased it new in 2006. Having Young service it, takes all the worry about it operating well and Young always does a superb job servicing my car. I purchased it new in 2006. Having Young service it, takes all the worry about it operating well and no worries about it's dependability. They always complete the job correctly the first time. Their mechanics are certified, from the factory, for my car. The whole process of scheduling and picking it up is streamlined and very convenient. More

Always the best. Always an easy experience at Young's. The work is always done correctly first time and I love how they always wash my car. The service manager Tony Always an easy experience at Young's. The work is always done correctly first time and I love how they always wash my car. The service manager Tony is a big part of why everything works well. He is knowledgeable and friendly. He goes the extra mile. Tony V is an asset to Young VW. More

Car returned earlier than promised. They gave me an appointment right away for inspection & oil change. Car was returned earlier than promised. They ran it thru car wash. They even had p They gave me an appointment right away for inspection & oil change. Car was returned earlier than promised. They ran it thru car wash. They even had previously submitted a rebate form for me from Castrol Oil. I used the $20 rebate for this oil change! More

Above and Beyond customer service I came to get an oil change. I was greeted with a smile and complimentary hot drink while I waited for my car. I asked the dealer if they could hel I came to get an oil change. I was greeted with a smile and complimentary hot drink while I waited for my car. I asked the dealer if they could help me put a new license bracket on my license plate and they said "Absolutely: This is what I call a dealership that goes above and beyond for clients. More

Excellent Great customer service ... excellent follow-up ... went out of their way to solve a minor problem ... and I didn't even purchase the car there! Great customer service ... excellent follow-up ... went out of their way to solve a minor problem ... and I didn't even purchase the car there! More