Koch 33 Ford

Recall checkup It was a snowy day when I brought my car in. They were very accommodating since I cancelled and then rescheduled the same day. I was impressed with It was a snowy day when I brought my car in. They were very accommodating since I cancelled and then rescheduled the same day. I was impressed with the cleanliness and customer service Koch provided. It was my first time at their center. I will definitely be returning. More

service Service was excellent Tom took care of everything I asked very polite and professional Facility looks very nice I have nothing bad to say about the Service was excellent Tom took care of everything I asked very polite and professional Facility looks very nice I have nothing bad to say about the service More

Great staff I knew what I wanted before I made the two hour trip north... One of my first impressions was when I expressed concern over possible rust in the body I knew what I wanted before I made the two hour trip north... One of my first impressions was when I expressed concern over possible rust in the body and frame area. Lauren took video underneath the truck to ease my concerns. I mean, coming two hours to look at a vehicle is a huge stab in the dark so I was naturally cautious over my purchase. The staff worked very well with what we wanted and were very accommodating. I would buy a vehicle from them again for sure!!! More

Excellent service Took car in for inspection. Took care of tire pressure warning, oil change and did it in a reasonable length of time. Waiting room made waiting easy Took car in for inspection. Took care of tire pressure warning, oil change and did it in a reasonable length of time. Waiting room made waiting easy. Service rep kept me informed of progress. He provided excellent service More

20,000 mile service The service was prompt and efficient. Thanks for your help. Service attendant was cordial and helped with all things that were needed including my win The service was prompt and efficient. Thanks for your help. Service attendant was cordial and helped with all things that were needed including my windshield wipers. More

Dishonest After purchasing two vehicles 3 years ago from Milham Ford, I decided to return and purchase 2 new vehicles which is now Koch 33 Ford. The previous s After purchasing two vehicles 3 years ago from Milham Ford, I decided to return and purchase 2 new vehicles which is now Koch 33 Ford. The previous sales person which helped us was now working for Koch Toyota 33 he was able to help us with the Ford purchase since we were pleased with him. Unfortunately we had to deal with the Ford team for the final purchase. We received a written quote for a vehicle number 1, when finalizing the contract it took 3+ hrs the sales manager claimed the printer was malfunctioning and had to rip up two contracts. On the third the numbers were offset on the lines so we did not noticed that the price quoted was different by over $2,000 more. At that time I signed the contract not noticing this mistake. When I got home and reviewed the papers the dealer was already closed so I called the next morning. Only to be told that it was not a mistake that they could not have sold me the vehicle for that amount first quoted and given to me directly from the Ford manager on paper. After disputing the claim they had a different manager call me back. He tried to explain that they made a mistake and could not honor the first quote when I told him it was manipulated and dishonest to change the contract without my knowledge and agreement they promised that they will make it up on the 2nd vehicle. When I returned the next day to purchase the 2nd vehicle this was not the fact they did not make any changes to 2nd vehicle price. So I purchased the 2nd vehicle from a different dealership the very next day. Koch 33 Ford has lost my business. The vehicle I purchased it is a very nice looking vehicle when people ask me where did I get it, the first thing I do is recommend the second dealership and will never recommend Koch 33. Also I am considering legal action against Koch 33 Ford. More

Pleasant experience in purchasing a used vehicle Michael was very helpful in choosing the right car for our needs. He was patient and understanding. He went beyond his duty as salesman. Thank you. Michael was very helpful in choosing the right car for our needs. He was patient and understanding. He went beyond his duty as salesman. Thank you. More

Very professional and friendly Sales person is very professional, informative, and friendly. This is the 3rd car that we have purchased from Justin. Overall process was excellent an Sales person is very professional, informative, and friendly. This is the 3rd car that we have purchased from Justin. Overall process was excellent and follow up was very helpful More

Very accommodating and child friendly Lauren was great! Super friendly, patient, and very accommodating since we had our toddler with us during the whole process...which is never easy. Lo Lauren was great! Super friendly, patient, and very accommodating since we had our toddler with us during the whole process...which is never easy. Love my "new to me" SUV! More

Explorer 50 k mileage All work was explained ahead of time and performed in a timely manner.service manager kept me up to date check in before performing work on issues fou All work was explained ahead of time and performed in a timely manner.service manager kept me up to date check in before performing work on issues found. More