Knox Ford

I needed an AC clutch receptive replaced and mechanic told service manager it would take 3 hours.I took it to Vine Grove Body shop they fixed it in 30 minutes. Knox wanted $360.00. VGBS charged $36.00. told service manager it would take 3 hours.I took it to Vine Grove Body shop they fixed it in 30 minutes. Knox wanted $360.00. VGBS charged $36.00. I suggest you look elsewhere than Knox Ford after the pasting they wanted to give me. Plus Joey Moss at Vine Grove Body Shop is the best in helping people out.. More

Service department has a rude attitude Steve tries to lie and intimidate incompetence by the service techs My AC is broke again two times in 3 months and they have excuses every time never their fault. I hav and intimidate incompetence by the service techs My AC is broke again two times in 3 months and they have excuses every time never their fault. I have an open case with them at the corporate level they refuse to let me on the property because I complained after giving them $1800 in repairs not done correctly. Management is the same covering up shoddy workmanship and bad customer service with repairs. More

Absolute nightmare. Words cannot express how terrible this place is. Traded in a perfectly good car and ended up buying a rusted out lemon. I personally invested over 1000.00 in three weeks of owning it this place is. Traded in a perfectly good car and ended up buying a rusted out lemon. I personally invested over 1000.00 in three weeks of owning it before finally contacting the dealership. They "took care" of me by selling me another car. Within 3 days I already had it in the shop for a new motor mount. $300.00....... With my wife loosing her job in the middle of a global Pandemic we really needed a break, Knox Ford not only made things worse they also had me spend more money within three days on a car that was supposed to be the "make it right car." I also drove 2 hours to get there in the several trips I made. Troy did a good job keeping me in loop and nothing but praise for him. However as whole I have no clue how Knox Ford stays in business. Time wasted and money spent that I'll never get back. Shame on you Knox Ford for taking advantage and preying upon people during a financial and global Pandemic, buyer beware. More

be careful I would be very careful before buying a used car. looked at one recently and had painted over a rust spot. didn't notice until i had looked very c I would be very careful before buying a used car. looked at one recently and had painted over a rust spot. didn't notice until i had looked very carefully. they are happy to give you a carfax showing no accidents, but failed to mention painting over a rust spot. only noticed after seeing a bit of overspray inside the wheel well. More

Professional customer oriented service In the passed 2 months my aging 2013 F150 had 3 different unrelated mechanical issues. Very rare for what has been an incredibly reliable truck. In ev In the passed 2 months my aging 2013 F150 had 3 different unrelated mechanical issues. Very rare for what has been an incredibly reliable truck. In every case, Knox Ford’s Service Managers Jordan and Steve got me a quick appointment, listened carefully to my concerns, got the problem diagnosed and repaired as quick as possible, and did so in a manner that got the work done with the least expense to me. All work done right the first time. I live within a few blocks of another Ford dealer and drive 14 miles to continue to enjoy and benefit from the quality care and service I and my truck get at Knox Ford. It’s nice to know that when you buy a Ford vehicle, besides getting a great truck, you also get a great dealership sales and service staff to make sure your ownership is enjoyable. Tks KX FORD. PS: Can you teach my wife to spell S-H-E-L-B-Y? More

Happy F250 Owner After being struck by a deer in my 2013 F150 SCREW Ecoboost thought it might be a good time to look into a F250 for the added suspension and towing ca After being struck by a deer in my 2013 F150 SCREW Ecoboost thought it might be a good time to look into a F250 for the added suspension and towing capability. Troy and Tim worked with me to ensure a good price and vehicle the met my requests. I couldn't be happier. Thank you gentlemen, Alan More

Service Major engine work. Willing to work with my budget. Listened with concerns. Waited on me for when I could get funds available. Kept me informed throug Major engine work. Willing to work with my budget. Listened with concerns. Waited on me for when I could get funds available. Kept me informed throughout. More

Recentexperience Sales person misrepresented availability of truck to purchase. Appt made and truck was sold before appt. Integrity of dealership is poor and has comp Sales person misrepresented availability of truck to purchase. Appt made and truck was sold before appt. Integrity of dealership is poor and has complete disregard for customer. Also mileage listed in ad was less than actual miles on truck. Dealership sales goals look good and sales person has their commission. Only one not considered was this customer. More

Need a lift The shocks for my rear hatch were broke, Steve ordered them and then got me set up with my appointment. As usual Steve and his crew took well care of The shocks for my rear hatch were broke, Steve ordered them and then got me set up with my appointment. As usual Steve and his crew took well care of me, going above and beyond when it came to taking me home while car was in shop and picking me up again as well. He also works with me on my bill, and is a great listener. Steve truly adds the human touch to his work, which I for one really appreciate. More

KIA SPECTRA 5 MAINTENANCE Great service and great prices. Thanks Steve for all you do. Thanks for being a blessing. Very nice and very friendly service. Great service for al Great service and great prices. Thanks Steve for all you do. Thanks for being a blessing. Very nice and very friendly service. Great service for all my vehicles. Please grant steve a raise. More