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Knox Ford
Radcliff, KY
34 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 34 reviews
September 04, 2024
I am still waiting for follow up from the sales manager after a couple of calls to discuss my issues with the vehicle they sold me and my son. So it might go up or down. I can provide details to anyone cur after a couple of calls to discuss my issues with the vehicle they sold me and my son. So it might go up or down. I can provide details to anyone currently looking for reputable dealerships. More
by Fordgirl70
Employees Worked With
Sales manager
October 21, 2023
Best Ford dealership in N. Central Kentucky. Best deals, no hassle sales, seamless financing. Hands down best Service center also. Go see Randy in service or Russell in sales. Central Kentucky. Best deals, no hassle sales, seamless financing. Hands down best Service center also. Go see Randy in service or Russell in sales. More
by GeeVee
Employees Worked With
Russell
April 27, 2023
Customs service, particularly Service Department, is the worst I’ve dealt with in 30+ years of being a Ford customer. Had appointment on Friday and never heard from her again UNTIL I called asking for an up worst I’ve dealt with in 30+ years of being a Ford customer. Had appointment on Friday and never heard from her again UNTIL I called asking for an update! Bottom line is they didn’t look at my truck until Monday, which was ONLY after I called her again! Stated nothing was wrong with truck and I could come and pick it up. Seriously doubt they even attempted to diagnose problems as I wasn’t charged the $150.00 fee! I have no doubt previous reviews are true and accurate as written!! STAY AWAY from this Ford dealership; especially their service department! Could care less about customer or services supposedly provided!! More
by JHC3
Employees Worked With
Jamey
February 27, 2023
Great place with great people. I would highly recommend this dealer over many others. Previous reviews seemingly contain negativity and lies and shouldn't be trusted. I would highly recommend this dealer over many others. Previous reviews seemingly contain negativity and lies and shouldn't be trusted. More
by Kraven
Employees Worked With
Clyde Mizell
February 01, 2023
After having my 2018 Ford Expedition with 115,000 miles on it in the shop 5 times in two months, I would say today is the breaking point. 1st trip-went in for oil leak. 2nd trip-brought home 1 day and took on it in the shop 5 times in two months, I would say today is the breaking point. 1st trip-went in for oil leak. 2nd trip-brought home 1 day and took it right back for 3 new oil leaks. 3rd trip-still leaking oil and cam phasers recall not fixed correctly from Bob Swope Ford. 4th trip-still leaking oil (from turbo this time) cam phasers still making noise. Then gold needed new battery despite us never having any battery issues. 5th trip-pick up seems ok realized on way to Louisville the Turbos only boosting 4lbs pressure. Back to shop. They forgot to attach hose back….now today stopped at stop light and the vehicle jumps and sputters but does not auto shut off as it should. So looks like a 6th trip is I. The future for them to figure out what was broken. I honestly don’t know if it a Ford Expedition issue or a mechanic shop issue but either way RUN! More
by LC
Employees Worked With
Randy
January 07, 2023
I would like to share with you my recent business experience with Knox Ford. On 28 October 2022, my friend Carol Wheeler came to my office along with my wife accompanied by a sales representative. experience with Knox Ford. On 28 October 2022, my friend Carol Wheeler came to my office along with my wife accompanied by a sales representative. Carol had selected a 2014 Ford F150 to replace her car which had been totaled in a not at fault accident. I asked her if the truck had been checked by my mechanic, William "Wally" Ready of Ready's Automotive. Carol said that our mechanic would not be able to check the truck until that following Monday and that the representative had told her that the truck had already been checked by their technicians. He repeated that to me and later made the same statement to my mechanic. Based on his representation and that the agreed upon price was over $21,000, I went along with this. At the time, I assumed that a FORD franchise dealership would inspect a vehicle before selling it. On 29 October 2022 I went in with Carol Wheeler with a cashier's check for $9,000 to complete the deal which included signing the "as is" statements as a co-buyer. The following week, the check engine light went on and I had Carol take the truck to Ready's Automotive. It was then that Wally Ready told me that the lug nuts were solidly rusted to the wheels. It took about a week for the mechanic to get them off. At that time, He told me that all four brake assemblies were solidly rusted as well as the parking brake assembly and that they would need to be replaced so the truck would be safe to drive. So, after a month and over $4800.00 in repairs, I contacted the Knox Ford General Manager about this on 8 December and sent him copies of the receipts. It was on 9 December I found that the truck had been an out of state vehicle from the lot title clerk who is located at Tri-County Ford. She told me that the paperwork had been returned to Knox Ford on 14 November and that the truck could not be transferred until it was inspected at the sheriff's department. As of 6 January, it still has not been inspected or transferred. When I contacted Clyde Mizell on 9 December, he attempted to blame me for not contacting me earlier without explaining why the truck was sold in that condition in the first place. He also claimed he could have the work done at his dealership for $3200 without providing any invoices to document that claim. When I offered to settle for that as a compromise, he said he would have to talk to the owner first. When I was able to get back in touch with him on 19 December, he said the owner would only be willing to pay $1600. After meeting with a lawyer the following week, I decided to contact the Gary Haupt, the owner of Tri-County Ford directly to try to settle this matter. I sent him a letter, left several email messages, and left at least four different calls on his voice mail after being told he would be back on 3 January. After three days of waiting, I came to the conclusion that he had no intention of returning my calls. That is why I am filing this consumer complaint. Was I stupid for going along with this and not insisting the truck be inspected by my mechanic first? YES! But I ask you to consider what I have shared with you if you are considering doing business with Knox Ford. I have all of the original documents to support my claim if you are interested. KENNETH L. RANDALL More
by klr276
Employees Worked With
CLYDE MIZELL
March 07, 2022
This place is great. I honestly have no idea what all the bad reviews are for. It's simply the best dealer in Radcliff and E-town area. Randy in service is friendly and h I honestly have no idea what all the bad reviews are for. It's simply the best dealer in Radcliff and E-town area. Randy in service is friendly and helpful. Their technicians are very helpful and efficient as well. They take good care of military and first responders also, which is great being only 5 minutes from Fort Knox. More
by Ford Lover
Employees Worked With
Randy Riblet, Ethan Mizell
July 20, 2021
Best service I’ve ever had. Troy Owens the salesman made the process simple, easy and fast. The Finance Office made it easy to buy. the process simple, easy and fast. The Finance Office made it easy to buy. More
by scottyhaycraft1971
Employees Worked With
Troy Owens, Nick the financial officer
