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Knight Claremont Chrysler Dodge Jeep Ram - Service Center

Claremont, CA

3.9
169 Reviews

169 Reviews of Knight Claremont Chrysler Dodge Jeep Ram - Service Center

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February 19, 2023

Slow customer Service/ false charges. Failed To close hood and caps in engine properly. Unbelievable that my vehicle is still running after taking it to this dealership. More

by jaclyn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Feb 21, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We'd like to apologize for any delays in your service. We strive to provide high quality service to all of our clients, and we'd like to have the opportunity to hear more about your appointment, and work to resolve any issues. If you have a moment, please reach out to us directly. Sincerely, Kayla Nyquist, Service Manager, kayla.nyquist@knightgroupusa.com

February 18, 2023

my name is sha , took my wrangler for the battery problem and a service , met by Robert , very warm and friendly guy , listen carefully t your concerns , and worked very efficiently provides wit More

by pengsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
robert
Feb 20, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We're so happy to hear you had a positive experience working with Robert! Thank you for choosing Knight Claremont CDJR, and for sharing your kind review!

February 18, 2023

The personal was very kind and my service was done in less time than what I expected More

by Luz Cachua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Nyquist
Feb 20, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We're so glad to hear you had a great experience here! Thank you for taking the time to share your feedback with us!

February 18, 2023

Very nice associates I had pleasure met manager he was concerned ask how's it going. Nice I had questions he answered Thank you More

by handballeddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Associate front desk Rosie
Feb 20, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We're so glad to hear that you had a positive experience working with our team! Thank you for taking the time to share your review with us!

February 17, 2023

Robert and Dan service riders were lousy will never go back there again. Rosie was the only one that was helpful. More

by ernieguerrero48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert and Dan and Service lousy
Feb 21, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We're so sorry to hear that your interactions with our team were anything less than positive. We appreciate you taking the time to share your feedback with us so that we can work to improve! If you have anything else you'd like to share with us, please don't hesitate to reach out directly. Sincerely, Kayla Nyquist, Service Manager, kayla.nyquist@knightgroupusa.com

February 17, 2023

Fast, efficient, professional. Friendly knowledgeable advisor. Clean waiting area. Why go anywhere else for service? More

by MWGuerin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 18, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We're so glad to hear you had a positive experience at our dealership! Thank you for your great feedback, and for choosing Knight Claremont CDJR!

February 17, 2023

Polite, quick and gave me what they promised. Service person was reliable and professional. I got my car back faster than expected. More

by robechvrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocxy Ubau
Feb 18, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

Thank you for sharing your kind review with us! We're so happy to hear you had a great experience at our service center. We hope to work with you again next time!

February 14, 2023

There was no communication from the service advisor on the status of my vehicle. The appointment I made for a Tuesday and was told by a service advisor my vehicle wasn't seen till late Thursday. They misp More

by davids30073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elvira
Feb 17, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

Thank you for taking the time to bring this matter to our attention. We'd like to apologize for any miscommunication or confusion during your visit. Your satisfaction is important to us, and we hope to have the opportunity to make things right. Please reach out to us directly when you can. Sincerely, Kayla Nyquist, Service Manager, kayla.nyquist@knightgroupusa.com

February 14, 2023

Excellent work, fast service and accurate communication. Notify every step of the repair, and excellent pricing. More

by Nelson Escobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Henderson, Kayla Nyquist
Feb 15, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We're so glad to hear you had a great experience here at our dealership! Thank you so much for choosing our service center, and for taking the time to share your review with us!

February 13, 2023

One star because of one employee who I was told was fired. If Robert had not seen my jeep just sitting it would have been much more than a week. No offer of discount for this and that's why one star I More

by ffadgallery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Robert helped not mad at him
Feb 15, 2023 -

Knight Claremont Chrysler Dodge Jeep Ram responded

We're so sorry to hear that you had a poor experience with one of our former employees. We can assure you that everyone on our team here at Knight Claremont has your satisfaction in mind, and we hope to provide you with excellent customer service in the future! Sincerely, Kayla Nyquist, Service Manager, kayla.nyquist@knightgroupusa.com

Feb 15, 2023 -

ffadgallery responded

good to hear this, i feel. like i was used as a pawn in her game and all i wanted was some kind of hey for your holdup is this. robert can look me uo under m ferguson

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