Knight Claremont Chrysler Dodge Jeep Ram - Service Center

Customer service from the sales person Miguel was great he understood my needs I was going to go with the V6 Durango but he convinced me to go with the Durango RT black top edition I’m very happy with my p he understood my needs I was going to go with the V6 Durango but he convinced me to go with the Durango RT black top edition I’m very happy with my purchase great investment for my needs for years to come thank you knight More

I always get great customer service from Yvonne. She had my car back to me in no time. Taking my car to Knight Claremont has always being a great experience. She had my car back to me in no time. Taking my car to Knight Claremont has always being a great experience. More

I purchased the oil change plan when I bought my vehicle there with your dealership and when I went in for my oil change it was canceled according to the servi e rep. This happened last time I was there and there with your dealership and when I went in for my oil change it was canceled according to the servi e rep. This happened last time I was there and then I eneded getting a refund check in the mail a couple of weeks later. I don't know what the issue is but this is very inconvenient that I have to pay out of pocket when I take my vehicle in for a service that I paid for already. Can someone communicate with the finance manager to get this fixed. More

Very very poor customer service and communication. No updates coming from the service center associate at all!! No updates coming from the service center associate at all!! More

Currently trying to get a hold of the service department after calling countless times and getting ignored and lied to . Need to bring my car back for the THIRD time after they’ve had it a total of a month after calling countless times and getting ignored and lied to . Need to bring my car back for the THIRD time after they’ve had it a total of a month because they can’t seem to get it right . Disgusting lack of communication, don’t call back , don’t text back , don’t update you on what’s going on . Texts are lies I have screenshots of one text saying all parts are in, and another one a week later saying they are still waiting on a part .. which is it ? Chris is clearly a common factor based on the other reviews too . I talked to someone yesterday who said they’d tell him my car is once again not fixed and did I get a call back ? Nope just like every other time until I physically walk in . I’ve missed work , spent $1000 on a rental plus $1500 in repairs that weren’t really repaired . The worst experience with a dealership I’ve ever had it’s traumatic I just want my car fixed correctly More

Great place, friendly people! Was introduced to the new owner/GM Blain by service dept, great guy with some great employees. Service dept was a pleasure to deal with in my first Was introduced to the new owner/GM Blain by service dept, great guy with some great employees. Service dept was a pleasure to deal with in my first visit, didn’t want to wait 7-10 days. Treated me as if I bought me vehicle there! More

Wed Oct 5th I dropped my 2018 Jeep Grand Cherokee off at Knight Chrysler Dodge Jeep. Issue was start stop not functioning, engine light on. Service rep Chris Ascencio said normally three days to read code Knight Chrysler Dodge Jeep. Issue was start stop not functioning, engine light on. Service rep Chris Ascencio said normally three days to read code and determine cause, but he could have an answer in two. Chris called on Friday, said Jeep mechanical issue still covered under warranty and a bad main battery not covered under warranty because it was after market. The Jeep had only been to two dealer service departments: Hunter in Lancaster, and (formerly John Elway), now Knight. If I hadn’t changed the battery, one of those two had. I did complain, Chris said he would talk to factory. No written estimate given or agreed upon. I asked that repairs could be done by weekend so I could use vehicle. No return call Friday, car was in shop over the weekend. On Monday, I texted an update request to service using the text thread service had started. No response. Today, Tuesday, I called several times, each call handled by auto respond with no option to talk to humans, only automated response to have “an attendant” call back. No call back. I texted again, no response. Finally, I got a ride to dealership in the afternoon. When I got there, it seemed the place had no activity; a few mechanics were hanging out in the driveway, and no activity in service office. I walked in, there was Chris, who seemed surprised. He asked if I was there to pick up car, I told him I wasn’t sure. So, he shuffled through some paperwork, found my service traveler and started to process it. I advised him that I’d been calling all day to no response. I pointed out their communication process was not customer friendly; customers couldn’t reach service reps who would not call back. I told him that nobody called me with an estimate of charges, no call to approve the work, no estimate of when work would be done, no call work was done. Judging by the dirt on the car, which got a wash when finished, the repairs were done Monday. Why didn’t they call me by Tuesday afternoon? Not like they were busy by any stretch. I just showed up because no one would return my calls or texts, what kind of customer service is that? Chris responded that the phone system wasn’t working, but I saw he has a cell phone and could have taken three minutes to call me to come get my car. Useless excuse. Before I went to the dealer, I looked them up on Dealer Rater, and saw they had a 1.6 rating out of 5, with many reviews similar to what I was experiencing. And one review in particular named this service rep by name, as being uncommunicative and a liar. No argument from me. I asked Chris if he had ever seen the dealer score on Dealer Rater, he replied he didn’t pay any attention to such websites. I saw more than a few responses to customer complaints by the dealer client relations director, so I know Chris was lying because his manager had to have asked him about the dissatisfied customer who called him a liar. Bottom line is this: Knight Chrysler Dodge doesn’t seem to concern itself with customer service, or even remotely keeping the customers informed. They seem perfectly willing to let your vehicle sit on the lot until they are ready to let you know, whenever it suited them. Their phone system is set up so YOU WILL NEVER SPEAK TO A HUMAN, EVER. They do not return calls or texts. If they really cared about their customers, they would train their service reps to be more courteous and HONEST, and configure their automated phone service so customers could actually speak to a human, instead of having to wait for no one to call them back. In my opinion, and apparently the majority of reviewers on Dealer Rater, Knight Chrysler Dodge is a poor choice for servicing your vehicle due to their lack of communication. Feel free to read the other reviews on Dealer Rater, the abysmal scores and customer complaints should embarrass any company. Thank you More

Go here for service if you want to waste time and ruin your day. These people are terrible! Idiot service rep., especially Chris Ascencio! Lier, and very rude! your day. These people are terrible! Idiot service rep., especially Chris Ascencio! Lier, and very rude! More