Knight Claremont Chrysler Dodge Jeep Ram

I used to love John Elway that’s why I would drive the distance to come however new ownership is not the same . The workers at Knights seem so unhappy ! That when you pull up and they come to you .they s distance to come however new ownership is not the same . The workers at Knights seem so unhappy ! That when you pull up and they come to you .they seem mad . If you ask questions seem annoyed . My last visit I left so upset . I don’t think I’ll return. More

Elvira was professional and took time to write the details of previous mechanics recommendation in the service request. This really did prevent having to redo work. It came at a savings to me and solv details of previous mechanics recommendation in the service request. This really did prevent having to redo work. It came at a savings to me and solved our long standing problems. Short story should have brought our jeep here the first time they just simply get it right. More

I was helped by a very nice woman named Elvira, she was very polite and gave great customer service! My jeep was serviced for only a couple hours and I was able to get it back the same day, which was very very polite and gave great customer service! My jeep was serviced for only a couple hours and I was able to get it back the same day, which was very convenient because I have children and a job that requires me to drive. I would definitely returned and highly recommend this dealership service to my family and friends.. More

My car was there nearly 3 weeks, lack of communication as to the status of my car, I realize the length of time was due to a part not not in stock & delivery.A simple 1 or 2 minute call as to the status woul to the status of my car, I realize the length of time was due to a part not not in stock & delivery.A simple 1 or 2 minute call as to the status would have been appreciated, this was long time to be without a vehicle. More

Horrible experience! First off, the only thing the service rep Robert Hogan could do well was lie. I brought my car in on a Monday morning with a written promise date of First off, the only thing the service rep Robert Hogan could do well was lie. I brought my car in on a Monday morning with a written promise date of the next day by 3:30ish. He never called on Monday with an update as promised. So I called him on Tuesday and he said he would call me back soon with an update, but did tell me my car was in service. He never called. I called again Tuesday around the promised time to be told by the manager that it is a 3-4 day lead time and the car was not being serviced as Robert said. They wouldn’t even be looking at my car until Thursday. My car was finally released on Thursday, but was not completed because they were waiting on the part that would not be in until early the following week. After picking up my car, I realized that my horn, that worked when I dropped it off, was not not working. So my car was given back to me in worse shape than when I left it. The part came in later the following week and they “fixed it” but when I picked up the car the second time the check engine light was now on. The engine light stays on the dash and does a weird beep when you start the car, so it is impossible for the service department to not notice this, but they left it anyways. TWO times my car was not completely put back together and returned in worse shape than when I dropped it off. I was nothing but lied to by Robert, I did not even mention all the other times he said he would call and didn’t. I had to get the manager involved three times just to get honest answers. Dishonesty appears to be present in every position in the service department. Not once did Robert even apologize for lying, not returning calls, etc. Not to mention that I brought my car in a few months prior reporting a similar sound with the engine. However, I was told that it was the 91 gas causing issues. So, a change in the gas did help a little bit, but the sound was still there and that is why I brought it back in. They found the issue on this visit, but it goes to show that they did not completely inspect and identify the issue back in November when I reported the same issue. So once again, they just continue to be dishonest and continue to not be good in the service department. More

This dealership is conveniently located and has a friendly staff. A clean and neat facility. friendly staff. A clean and neat facility. More

Fast service for simple matters but could be better on the communication. However, they apologized and got me serviced in a timely manner. the communication. However, they apologized and got me serviced in a timely manner. More

Was not too satisfied with the customer service we received from the appointed service advisor. received from the appointed service advisor. More

Service was good. Service rep was courteous and helpful. No issues were found with my car. Service rep was courteous and helpful. No issues were found with my car. More

The service department has the worst service, they say there is nothing wrong with my vehicle only for it to continue having the same problems the second I pick it up from them, there is nothing wrong with my vehicle only for it to continue having the same problems the second I pick it up from them, More