Knight Claremont Chrysler Dodge Jeep Ram

Great place, friendly people! Was introduced to the new owner/GM Blain by service dept, great guy with some great employees. Service dept was a pleasure to deal with in my first Was introduced to the new owner/GM Blain by service dept, great guy with some great employees. Service dept was a pleasure to deal with in my first visit, didn’t want to wait 7-10 days. Treated me as if I bought me vehicle there! More

Wed Oct 5th I dropped my 2018 Jeep Grand Cherokee off at Knight Chrysler Dodge Jeep. Issue was start stop not functioning, engine light on. Service rep Chris Ascencio said normally three days to read code Knight Chrysler Dodge Jeep. Issue was start stop not functioning, engine light on. Service rep Chris Ascencio said normally three days to read code and determine cause, but he could have an answer in two. Chris called on Friday, said Jeep mechanical issue still covered under warranty and a bad main battery not covered under warranty because it was after market. The Jeep had only been to two dealer service departments: Hunter in Lancaster, and (formerly John Elway), now Knight. If I hadn’t changed the battery, one of those two had. I did complain, Chris said he would talk to factory. No written estimate given or agreed upon. I asked that repairs could be done by weekend so I could use vehicle. No return call Friday, car was in shop over the weekend. On Monday, I texted an update request to service using the text thread service had started. No response. Today, Tuesday, I called several times, each call handled by auto respond with no option to talk to humans, only automated response to have “an attendant” call back. No call back. I texted again, no response. Finally, I got a ride to dealership in the afternoon. When I got there, it seemed the place had no activity; a few mechanics were hanging out in the driveway, and no activity in service office. I walked in, there was Chris, who seemed surprised. He asked if I was there to pick up car, I told him I wasn’t sure. So, he shuffled through some paperwork, found my service traveler and started to process it. I advised him that I’d been calling all day to no response. I pointed out their communication process was not customer friendly; customers couldn’t reach service reps who would not call back. I told him that nobody called me with an estimate of charges, no call to approve the work, no estimate of when work would be done, no call work was done. Judging by the dirt on the car, which got a wash when finished, the repairs were done Monday. Why didn’t they call me by Tuesday afternoon? Not like they were busy by any stretch. I just showed up because no one would return my calls or texts, what kind of customer service is that? Chris responded that the phone system wasn’t working, but I saw he has a cell phone and could have taken three minutes to call me to come get my car. Useless excuse. Before I went to the dealer, I looked them up on Dealer Rater, and saw they had a 1.6 rating out of 5, with many reviews similar to what I was experiencing. And one review in particular named this service rep by name, as being uncommunicative and a liar. No argument from me. I asked Chris if he had ever seen the dealer score on Dealer Rater, he replied he didn’t pay any attention to such websites. I saw more than a few responses to customer complaints by the dealer client relations director, so I know Chris was lying because his manager had to have asked him about the dissatisfied customer who called him a liar. Bottom line is this: Knight Chrysler Dodge doesn’t seem to concern itself with customer service, or even remotely keeping the customers informed. They seem perfectly willing to let your vehicle sit on the lot until they are ready to let you know, whenever it suited them. Their phone system is set up so YOU WILL NEVER SPEAK TO A HUMAN, EVER. They do not return calls or texts. If they really cared about their customers, they would train their service reps to be more courteous and HONEST, and configure their automated phone service so customers could actually speak to a human, instead of having to wait for no one to call them back. In my opinion, and apparently the majority of reviewers on Dealer Rater, Knight Chrysler Dodge is a poor choice for servicing your vehicle due to their lack of communication. Feel free to read the other reviews on Dealer Rater, the abysmal scores and customer complaints should embarrass any company. Thank you More

Worst car buying experience ever! The only reason we made a deal was because I was desperate to assist my father, who was on a prior car note that was hurting his ability to buy prope The only reason we made a deal was because I was desperate to assist my father, who was on a prior car note that was hurting his ability to buy property. They didn’t hear anything that I said, and a last minute gesture of throwing in routine maintenance contract, pittance for the stress this whole process caused me, lies, and extreme pressure made it happen. Shame on me… I learned a whole lot. I got a great car, for an inflated price, and three of the most stressful days of my life. As my teenager would say “no cap”!. (Over a week later and my trade-in is still not paid off! I need to recoup monies for contracts that I’ve already paid into this new car)! Beautiful cars, horrible salesmanship, and management. By the way, did I say that the reason I had to get out of the vehicle was because they wouldn’t honor the former dealers contract on my last car! My service appointment was the impetus for this whole thing. I couldn’t get my car serviced by this dealership so I had to get out of the vehicle as it was about to be out of warranty… There are other dealers… Please do your research, as I did not do mine. Just like I tell my daughter, ‘Learn from my mistakes…’ Steven in finance was the Only Positive Person I encountered… More

What a gross disappointment! Was solicited by Knights Sales Office and told to come in and that they were interested in buying my Jeep. My Overland is fully loaded, under 60k mil Was solicited by Knights Sales Office and told to come in and that they were interested in buying my Jeep. My Overland is fully loaded, under 60k miles full Entertainment package, excellent paint in Garage daily, cleaned weekly, Four Brand new High end tires @5 hundred ea. Purchased on 8/25, one week ago. Sales Department said they had "many Overlands in the lot and that They were VERY MOTIVATED TO PURCHASE. They co texted me three times I got there early, first no Overland on the floor. Second one Overland in the lot. A down grade from one I own. Finally, Kelly Blue Quoted 29k to 30k. I didn't expect to get that but surely more then 22k, Sakes manager ( nice guy) but didn't offer anything higher. Frankly, I went there not expecting a Wow factor🤔. But ironically I got what I expected a WOW factor in a very ddissapointung way. I texted them my disappointment the same day. I never heard back from them what happened to the "highly motivated".😥 I hope they do better for their next customers, but WHAT A TRIP! More

Go here for service if you want to waste time and ruin your day. These people are terrible! Idiot service rep., especially Chris Ascencio! Lier, and very rude! your day. These people are terrible! Idiot service rep., especially Chris Ascencio! Lier, and very rude! More