Knight Claremont Chrysler Dodge Jeep Ram

Service Advisor Peck did a great job in explaining the possible problem and updating me on the status of my vehicle. possible problem and updating me on the status of my vehicle. More

Excellent service received from martin mendoza. smoothly processed the order and following up puchase with me. smoothly processed the order and following up puchase with me. More

The dealership was awesome, clean, friendly definitely would recommend it to others who are looking for a car. would recommend it to others who are looking for a car. More

Had the worst experience since I bought my jeep at JOHN ELWAY in 2019!!!! Will no go back. ELWAY in 2019!!!! Will no go back. More

Martin Mendoza was excellent! He provided the right amount of follow up via email prior to my visit to the dealership and answered each specific question I had. When I visited the He provided the right amount of follow up via email prior to my visit to the dealership and answered each specific question I had. When I visited the dealership and test drove the truck, his level of customer service was very good. He provided all the information I needed to complete a sale that day. He has also followed up since I brought the truck home to ensure I was happy with everything and to check if I needed anything else. Good job! Mary, in Finance, also did a nice job. More

Our experience was by far the worst service experience I have ever witnessed. We go in for service and we are called late in the afternoon that the part that is needed is on backorder with no expected date. have ever witnessed. We go in for service and we are called late in the afternoon that the part that is needed is on backorder with no expected date. They just give me Chryslers number to call and work it out. No rental cars available. Had to beg for the part number and asked for an order number and wouldn't give it to me. Spoke with Chrysler for 4 hours that evening to work out a rental car and escalate a resolution. The next day we asked for the service manager and didn't return the phone call at all. We ended up calling Ontario Jeep and the service guy there was awesome. He looked up the part and confirmed that it is on backorder for him as well and they have been waiting for 3 months to get these, but he said "I see two other shops look to have them in your area" and recommended I give them a call. Within 20 minutes we had the part set aside and the next morning it was fixed in two hours. When we went to pick the vehicIe up from Knight they asked why we were picking it up. I told them "I wish someone would have recommended me calling some other shops that had the part available" and he said "we don't do that since it may be set aside for someone else." I said "what would it hurt since you have no status of when the part is going to come?" Real Customer service wouldn't leave a customer without a car for who knows how long. Total disregard to helping the customer unless it benefited their shop unlike Ontario Jeep and they didn't even get the service work, but I will remember them next time when we go for a new vehicle or service. To top it off, they wrote "customer declined service" on the paperwork when we picked up the vehicle, they failed to mention the part unavailability and the fact that we were going elsewhere. We won't be back to Knight, and definitely recommend serious customer relations training to their staff. We were disregarded by all members of their team at pick-up, including the manager whom never could return our calls anyway. Absolutely disappointed and would never recommend this dealer or their service department to anyone. More

Service Manager/Director Kayla Nyquist is Awesome! We at Power Plus! rely on our custom pole trucks, bucket trucks, & generator service trucks etc. When Needing to Complete Big Construction & Service We at Power Plus! rely on our custom pole trucks, bucket trucks, & generator service trucks etc. When Needing to Complete Big Construction & Service Jobs, promises made & promises kept in getting our Vehicles Repaired in a timely manner is very important to our company & our Customers! Our Mission is, Power. When You Need It. Where You Need It. Kayla @Knight Claremont Chrysler Jeep Dodge Ram have been helping us Continue Our Mission in Tact! Thank you... More

I used to love John Elway that’s why I would drive the distance to come however new ownership is not the same . The workers at Knights seem so unhappy ! That when you pull up and they come to you .they s distance to come however new ownership is not the same . The workers at Knights seem so unhappy ! That when you pull up and they come to you .they seem mad . If you ask questions seem annoyed . My last visit I left so upset . I don’t think I’ll return. More

Elvira was professional and took time to write the details of previous mechanics recommendation in the service request. This really did prevent having to redo work. It came at a savings to me and solv details of previous mechanics recommendation in the service request. This really did prevent having to redo work. It came at a savings to me and solved our long standing problems. Short story should have brought our jeep here the first time they just simply get it right. More