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Knauz Continental Autos
Lake Bluff, IL
452 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 452 reviews
February 09, 2015
Consistent and reliable service We recently purchased a Mercedes from Knauz. It was the 5th vehicle we have purchased with them. Sani Nassar was our sales consultant and was fantasti We recently purchased a Mercedes from Knauz. It was the 5th vehicle we have purchased with them. Sani Nassar was our sales consultant and was fantastic. From the first step in to their showroom to driving away with the new vehicle I could not see how it could be any better. Great job and thank you! More
by Chad
Employees Worked With
Sani Nassar
January 20, 2015
Great Experience at a Knauz! I had bought a BMW X5 10 years ago at Knauz and had a nice experience. I thought it was time to update the car I was driving but wasn't sure if I wa I had bought a BMW X5 10 years ago at Knauz and had a nice experience. I thought it was time to update the car I was driving but wasn't sure if I wanted another BMW or switch to a Mercedes. Either way, I thought the best place to check out new cars was at Knauz. I ended up trading in the X5 for a Mercedes-Benz 2015 ML350 and could not be happier. The car is awesome and the experience at the dealership was above and beyond my expectations. I just want to give a shout out to Jacqui Wiegand, my sales person, and Claire Skuble, the Mercedes-Benz concierge. Jacqui was extremely helpful when it came to making a decision to buy the car. And Claire was incredible with her knowledge and patience in teaching someone all the "bells and whistles" that came with the car. No buyers remorse for me - this was a great experience! I highly recommend Knauz! More
by Ileannie
Employees Worked With
Claire Skuble, Jacqui Halligan
April 19, 2014
Knauz can not program a key I brought my s55 amg in to purchase a second key, Knauz service could not get the programming of the key to work with full function. The key will not I brought my s55 amg in to purchase a second key, Knauz service could not get the programming of the key to work with full function. The key will not open all doors and will not open the trunk. What is worse after two visits the key is still not working properly. I have left messages with the service advisor who will not return my call. If Knauz can not take care of a second key why should I trust them for any other service. Instead try mercedes of Hoffman Estates. More
by Maande
Employees Worked With
Mike service advisor
April 09, 2014
I found Knauz Mercedes to be exceptional in every way. Andreas Rehder, our salesman, was as pleasant and professional as they come. The car was extra clean but had footprints on the carpet, so they c Andreas Rehder, our salesman, was as pleasant and professional as they come. The car was extra clean but had footprints on the carpet, so they cleaned them again. We asked to take the used car to another Mercedes dealer for a check-up and they agreed without hesitation. When we had second thoughts about buying a used car Andreas and George, the sales manager, were understanding and gracious and refunded every penny of our down payment. More
by Geral
Employees Worked With
Andreas Rehder, Andreas Rehder, George Black
October 24, 2013
I had a great experience with Knauz! The entire team took great care of me, helped with concerns I had, and even delivered the GLK I bought a month early. Jake walked me through the process every step took great care of me, helped with concerns I had, and even delivered the GLK I bought a month early. Jake walked me through the process every step of the way, and continues to check in with me to make sure I am enjoying the car. Very attentive and friendly. Great people. It made my first time with Knauz and also with Mercedes a great one! john More
by culinary9
Employees Worked With
Jake Jacobs
October 09, 2013
I came in just looking at the cars and a man came up to help. It was such a pleasure to have a nice salesman . Thank you Perry Lerman for your outstanding knowledge. I will consider coming back.. help. It was such a pleasure to have a nice salesman . Thank you Perry Lerman for your outstanding knowledge. I will consider coming back.. More
by poetgirl1
July 19, 2013
I recently purchased a vehicle here...and had a very interesting experience. My sales rep (Perry) was fantastic - he communicated clearly and went out of his way to make the experience positive. His m interesting experience. My sales rep (Perry) was fantastic - he communicated clearly and went out of his way to make the experience positive. His manager (Hans) was arrogant and insulting when I began a simple negotiation of the vehicle price. I fully respect a dealer's need to keep margins appropriate but I simply do not like being talked down to in the process. Hans gave me the feeling that unless I was a wealthy cash paying buyer I was wasting his time. After all, I was only spending a measly 60k. Perry kept me engaged and in the end he was the only reason I purchased here. I will refer friends and family to Knauz but with one huge caveat: Work only with Perry and be prepared to pay a bit more for the "privilege" of buying at Knauz. More
by Prawn16
Employees Worked With
May 19, 2013
We contacted the dealership for a 2012 Mercedes-Benz GLK350; the customer service representative was very professional and knowledgeable about the vehicles which were available for sale at that time. Th GLK350; the customer service representative was very professional and knowledgeable about the vehicles which were available for sale at that time. Then, the sales service representative transferred us to Perry Lerman. From there his response was very excellent and very open for dialogue/negotiation for price. His negotiations skills are excellent which made us to go to the dealership same afternoon and we ended up buying the car. He also helped us to get some car maintenance services for 2 years. One time I contacted Perry for a car wash and he was helpful and accommodation my schedule. When I went over there, he took my car for car wash and he did it himself. Since, the car serviceman was not there at the time. Our car buying experience with Perry Lerman was very smooth and professional. I would recommend others to experience his sales expertise in order to get a better deal at Knauz Continental Autos. Special thanks to the sales service representative and Perry Lerman. More
by mercedeslover35
March 01, 2013
had a great expience the salesperson perry was very helpful as i looked at a 2013m clas mercedes and also sport mercedes. i had a grea experience and the entire staff was very accomodating to all my ne helpful as i looked at a 2013m clas mercedes and also sport mercedes. i had a grea experience and the entire staff was very accomodating to all my needs especially perry. More
by bubsbullets
February 28, 2013
I had a very good experience with Knauz autos. Ian was a very professional salesperson who was very informative and pleasant to deal with. The overall customer service was fantastic, and everyone was very f very professional salesperson who was very informative and pleasant to deal with. The overall customer service was fantastic, and everyone was very friendly. I look forward to coming in to purchase a CLA in the fall! More
by hothands089
Employees Worked With
Ian
