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Knauz Continental Autos

Lake Bluff, IL

4.4
452 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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409 Skokie Highway

Lake Bluff, IL

60044

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Showing 452 reviews

July 09, 2017

" 2nd to NONE Experience" Why I'm giving this Rating "2nd To NONE Experience". Because, I've had a few brand new cars in my "Life Time Experience" of age 72. And, I could nev More

by CLASS A-1 = A 10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A young man named "STRAW" was EXCELLENT giving me a DEMO Experience !!! , Andreas Rehder
Jul 10, 2017 -

Knauz Continental Autos responded

Wow, thank you so much for your feedback, we truly appreciate it! We're so happy to hear that our team was able to meet and exceed your expectations, as well as help you find a car that you love without any hassle or stress! Ryan, Andreas, Vijay, as well as the rest of the rest of the team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

July 08, 2017

Fabulous service and delightful experience We were greeted right away at Knauz Mercedes and Paul Kim made us feel right at home. We were interested in the E-class sedan and Paul informed us abo More

by LEE-Class
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Knauz Continental Autos responded

Wow, that is quite the compliment! Thank you so much for your feedback, we truly appreciate it! We're so happy to hear that our team was able to help you find a car that you love without any stress or hassle! Paul, as well as the rest of the team, appreciate your kind words and review. Enjoy your new car, and happy driving!!

July 01, 2017

Nothing but the best I was in the market for a new car, and based on word of mouth and seeing Knauz on almost every vehicle where I live, I decided to pay them a visit. I More

by carguy3420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2017 -

Knauz Continental Autos responded

Wow, that is quite the compliment! Thank you so much for your feedback, we truly appreciate it! We're so happy to hear that our team was able to make your car-buying experience hassle-free, as well as help you find a car that you love! Paul, as well as the rest of the team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

June 28, 2017

Excellent experience I had an excellent experience when I recently purchase my car at Knauz Mercedes Benz. I have been looking for over a year for a low mileage used S550 More

by SClass Man
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay - finance, Mark Saltzman
Jun 28, 2017 -

Knauz Continental Autos responded

Wow, thanks so much for your feedback, that is quite the compliment! We're so happy that we were able to find you a car that you love and that suits your lifestyle perfectly! Mark, Vijay, as well as the entire team, appreciates your kind words! Enjoy your new car, and happy driving!

June 25, 2017

Painless transaction and Sales experience that delights Great sales experience that kept me at ease knowing I am getting a value deal. Josh and Ryan did a great job across the board. More

by Moshe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Aleksich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2017 -

Knauz Continental Autos responded

Wow, thank you so much for your feedback, Moshe, we truly appreciate it! We're so glad that you had a great experience with us, and that our team was able to help you find a car that you love without any car-buying hassle! Josh, Ryan, as well as the entire team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

June 17, 2017

Knauz has the best of everything..Inventory,Staff,SERVICE Sales and service staff go above and beyond my expectations which are EXTREMELY HIGH. Knauz is the only dealership worthy of my money and respect More

by Flowerpower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Aleksich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2017 -

Knauz Continental Autos responded

Wow, thank you so much for your feedback, we truly appreciate it! We're extremely happy to hear that we were able to meet all of your expectations, and earn your respect! The entire team appreciates your kind words and review! Happy driving!

June 15, 2017

Buy and service a vehicle anywhere but knauz Luxury car dealer with western ave type treatment in service department. I'm not sure how they have been able to stay open with the treatment I receiv More

by Last knauz vehicle
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown service department employee at desk who should be a day laborer at milwaukee and belmont, Steve Chase
Jun 19, 2017 -

Knauz Continental Autos responded

We're very sorry to hear that your experience was anything less than great with us. Was there something in particular that wasn't up to your standards? We're always trying to improve, so your feedback would help us a lot. We hope to make your next experience perfect!

May 31, 2017

Very Professional and Excellent Customer Service I originally visited a different Hyundai dealership, however, after I visited Knauz Hyundai and interacted with Paul Kim (Salesperson), I decided to p More

by Gregory Cheung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2017 -

Knauz Continental Autos responded

Wow, thank you so much for your feedback, Gregory! That is quite the compliment! We're so happy that your visit with us was pleasant and hassle-free, and that our team made you feel welcome and understood your needs, helping you find a car that you love! Paul, as well as the rest of the team, appreciate your kind words and review! Enjoy that new Hyundai, and happy driving!!

April 27, 2017

Say one thing and do another I've recently worked with Mr. Steve Ch. ( sales) I Called in first, got the best deal ever. ( as I thought....) The price of the Cargo Van was set, an More

by domel121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Chase, Jacqui Halligan
Apr 28, 2017 -

Knauz Continental Autos responded

Thank you for your feedback, we truly appreciate it. We're extremely sorry that your expectations were not met, and that your experience with us wasn't up to your or our standards. We will be looking into this matter further. Again, our apologies, and thank you for the review.

April 22, 2017

Greenberg saves the day in an otherwise unpleasant experienc Dear Knauz Dealership We are customers who recently purchased a $54,000 Mercedes 350 GLE 4MATIC automobile. Our experience with Sam Greenberg More

by prabhu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Bogart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Greenberg
Apr 24, 2017 -

Knauz Continental Autos responded

Thank you for your feedback, we truly appreciate it. We're glad to hear that Sam was helpful in explaining all of the features of your new car, however we're very sorry that your sales experience did not meet your standards. We are going to look into this matter further. Once again, thank you for your review, and we appreciate your honesty.

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