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Knauz Continental Autos

Lake Bluff, IL

4.4
452 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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409 Skokie Highway

Lake Bluff, IL

60044

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Showing 452 reviews

December 29, 2023

We have leased an EQE and we’re thrilled with the ease and pleasure of this process! Turned in another Mercedes a few months early, and were given an incredible deal on this beautiful new car. Switching t More

by Lynne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hans Kribbel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roxanne
Dec 29, 2023 -

Knauz Continental Autos responded

Hi Lynne, thank you very much for taking the time to leave this review. Providing friendly, knowledgeable service is our top priority, so we're thrilled to hear how much you enjoyed working with Hans, Peter, & Roxanne! Congratulations on your EQE! Thank you for your business, as well as your kind words. We're looking forward to your next visit!

December 28, 2023

Spent 15 minutes waiting for a service advisor. Finally when told he would be right with us he took 2 other people the just walked up to him without letting those people know that we were next. Poo More

by pmusselman
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who but middle desk
Dec 29, 2023 -

Knauz Continental Autos responded

Hi there, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

December 23, 2023

Our sales consultant, Peter Polanski, was very professional, very knowledgeable and very helpful. His manager, Ryan Herbig, was very helpful, as well. The business manager, Roxanne Perlow, was More

by Jane Analitis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxanne Peplow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Knauz Continental Autos responded

Hi Jane, thank you for taking the time to reach out to us. We strive to provide friendly, knowledgeable service, so we're thrilled to hear how much you enjoyed working with Peter, Ryan, & Roxanne! Thank you for your kind words, & congratulations on your new Mercedes-Benz! We appreciate your business, & we're looking forward to your next visit!

December 22, 2023

Our salesman, Peter, was great to work with. He was very knowledgeable and made our buying decision easy. More

by laura
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Knauz Continental Autos responded

Hi Laura, thank you very much for reaching out to us. We're thrilled to hear how much you enjoyed working with Peter & Vijay! Thank you for your business, & congratulations on your new Mercedes-Benz! We're looking forward to your next visit.

December 13, 2023

Their finance manager Vijay was the WORST finance manager I have ever had to deal with. I will NEVER buy another vehicle from Knauz 100% because of him and his rude, disrespectful manor. So unprofessional, More

by Kelly Knight
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vijay Zaveri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Knauz Continental Autos responded

Hi Kelly, thank you for reaching out to us. We're terribly sorry to hear that you had a disappointing experience. Providing great service is extremely important to us, & it's never our goal to leave a client feeling dissatisfied. Thank you for letting us know; we are currently looking into this situation.

November 15, 2023

Very direct purchase no unnecessary wasted time . Purchase seamless and polite. Salesman so helpful with my trade in More

by drterrencephughes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Knauz Continental Autos responded

Hi there, thank you very much for reaching out to us. We're thrilled to hear how much you enjoyed working with Peter & Ryan! Providing great service is our top priority, so it's wonderful to receive your comments. Congratulations on your new Mercedes-Benz! We're looking forward to your next visit!

November 08, 2023

I have brought my Discovery Sport in for service twice in the last two years. Last year, one month and less than 500 miles later, after bringing in for 65,000 mile check up my check engine light went on. L More

by kmullane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Brownstein
Nov 27, 2023 -

Knauz Continental Autos responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction is extremely important to us, so we were concerned to receive your comments. We will look into this situation immediately. Thanks again for letting us know.

September 21, 2023

The best of the best ! Excellent communication. Excellent service. Top quality workmanship. Always a pleasant experience. Keep up the great work ! Thank you so very much ❤️ More

by georgewfine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Knauz Continental Autos responded

Hi Geroge, thank you very much for leaving this review. Providing friendly, knowledgeable service is our top priority, so we're thrilled to hear how much you enjoyed working with Ryan! Congratulations on your new Mercedes-Benz! We appreciate hearing from you & we're looking forward to your next visit!

July 18, 2023

We just bought a GLC300. Mercedes dealership was excellent. Our sales agent Peter was very professional and very nice. He took excellent care of us. Vijay the finance manager More

by Rohit Shah
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Knauz Continental Autos responded

Hi Rohit, thank you for reaching out to us. We're very glad to hear how much you enjoyed working with Peter & Vijay! We strive to provide friendly, knowledgeable service, so it's wonderful to receive your comments. Thank you for your business & congratulations on your new Mercedes-Benz! We're looking forward to your next visit!

June 22, 2023

Paul was great to work with during our recent auto purchase. He was very professional and considerate from the first call until the date of delivery! Highly recommended! More

by Tabingo1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxanne Peplow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Knauz Continental Autos responded

Hi there, thank you very much for taking the time to reach out to us. Providing great service is our top priority, so we're thrilled to hear how much you enjoyed working with Paul & Roxanne! Thank you for your business, & congratulations on your new Mercedes-Benz! We're looking forward to your next visit!

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