Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Knauz Continental Autos
Lake Bluff, IL
452 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 452 reviews
December 06, 2019
This dealership is very professional, nice, and all departments I worked with had very good customer service. Especially the salesmen. I would highly recommend Knauz. departments I worked with had very good customer service. Especially the salesmen. I would highly recommend Knauz. More
by Noahyoung323
December 03, 2019
Outstanding Experience It was a pleasure to work with Peter on my new car purchase. This was a new model year and the car was ordered to spec. Peter's knowledge of the veh It was a pleasure to work with Peter on my new car purchase. This was a new model year and the car was ordered to spec. Peter's knowledge of the vehicle made the process seamless. He was always available to answer questions and very responsive. More
by DavidE4
December 03, 2019
The Best!!! This dealership and their employees go above and beyond in dealing with customers. You really are like one of the family to them. They are attentive This dealership and their employees go above and beyond in dealing with customers. You really are like one of the family to them. They are attentive and professional the whole time. It starts at the top with Ryan Herbig and Peter Polanski. The finance fella, Vijay was so easy to work with. And thanks to Juan Villarreal for showing me how to use everything! And then giving me his card in case I had any questions----he knows I probably will at some point...Again, Thanks for everything... I love the new GLE 43! More
by pamela2945
December 02, 2019
The Best I recommend working with Peter. He is very helpful and goes above and beyond for his clients. You can tell he cares and puts his clients first. I recommend working with Peter. He is very helpful and goes above and beyond for his clients. You can tell he cares and puts his clients first. More
by F92
Employees Worked With
November 03, 2019
Outstanding Service Peter has been very cordial and accommodating for years now that I feel guilty for just writing this review. Plenty of product knowledge and very down Peter has been very cordial and accommodating for years now that I feel guilty for just writing this review. Plenty of product knowledge and very down to earth. Not your typical pushy salesman. Highly recommended for a personalized experience. More
by xcmhx
Employees Worked With
October 25, 2019
New purchase Great service we’re very conscious of my time and genuinely wanted to help. We’re not pressing or pushy and wanted to sell me only what I wanted Great service we’re very conscious of my time and genuinely wanted to help. We’re not pressing or pushy and wanted to sell me only what I wanted More
by Matt
October 14, 2019
Gary Bogart We worked with Gary Bogart. He was a very kind and insightful salesman who made my wife and myself very pleased with the service and overall process. We worked with Gary Bogart. He was a very kind and insightful salesman who made my wife and myself very pleased with the service and overall process. He was a tremendous help and greatly influenced our purchase. Overall the team was very kind and supportive. It can be an uncomfortable process, dealing with car dealerships and the overall purchase of a car. I highly recommend Knauz Continental Autos for your Mercedez Benz purchases, 5 stars!! More
by WalterAndruszkiewicz
Employees Worked With
October 01, 2019
We first went to Knauz and was assisted by Paul Kim and he helped us test some Mercedes models we’re considering. After a few days we went back to finalize our decision and was assisted by Peter Polanski. he helped us test some Mercedes models we’re considering. After a few days we went back to finalize our decision and was assisted by Peter Polanski. They were all very knowledgeable of the product they’re selling - believe me, we have met other sales assistants from other dealers who has no idea what they’re talking about - and we had a great experience with them. Went back a few days after cuz we had some questions about the set up and was assisted by Daniel. They are all great and accommodating. Highly recommended! More
by Mrs. Miner
September 13, 2019
EXCELLENT SERVICE AND KNOWLEDGE BY PERSONNEL 😀CAR! I CAME IN TO THE SHOWROOM WHILE WAITING FOR SERVICE. MICHAEL JACKUS IS BY FAR THE MOST PLEASANT AND UNDERSTANDING SERVICE REPRESENTATIVES I HAVE EVE I CAME IN TO THE SHOWROOM WHILE WAITING FOR SERVICE. MICHAEL JACKUS IS BY FAR THE MOST PLEASANT AND UNDERSTANDING SERVICE REPRESENTATIVES I HAVE EVER MET. HE ALWAYS SHOWS HIS INTEREST AND CONCERN AND FOLLOWS THROUGH WITH THE BEST SERVICE EVER. HE SHOWS INTEREST IN ACCOMMODATING MY SERVICE NEEDS. GARY GREETED ME AS I LOOKED AT THE ARRAY OF CARS IN THE SHOWROOM. AS HE WAS ATTENDING TO A CLIENT, HE THEN GUIDED ME TO PETER AND PETER HELPED ME WITH HIS EXPERT KNOWLEDGE TO SELECT THE BEST CAR FOR MY NEEDS. HE WAS PLEASANT AND GAVE ME THE EXACT INFORMATION I NEEDED TO MAKE MY PURCHASE. PETER KEPT ME INFORMED OF THE TIME OF DELIVERY OF MY NEW 2020 CAR. HE GUIDED ME THROUGH THE PROCESS OF THE PURCHASE. HE FOLLOWED UP WITH A THANK-YOU LETTER AND INFORMATION FOR THE FUTURE CARE OF THE CAR AS WELL ANSWERING OTHER QUESTIONS I HAD. HE INTRODUCED ME TO VIJAY WHO WAS VERY ADEPT AND LED ME THROUGH THE PROCESS OF PURCHASING THE CAR AND THE UPGRADES TO MAINTAIN THE CAR IN EXCELLENT CONDITION WHILE I OWN IT. HE WAS CAREFUL TO MAKE SURE I UNDERSTOOD EACH ITEM AND WANTED TO PURCHASE THE ITEMS. THEN BRANDON ADVISED ME OF THE TECHNICAL PARTS OF THE CAR. HE SHOWED ME AND MY SON-IN-LAW THE IMPORTANT THINGS I NEEDED TO KNOW TO DRIVE THE CAR AND WORK THE TECHNICAL ITEMS. BEFORE MOVING ONTO THE NEXT ITEM, HE MAKE SURE I UNDERSTOOD HOW TO WORK EACH TECHNICAL ITEM. ALSO I FIND THE STAFF IN SERVICE TO BE HELPFUL AS WELL. More
by Kaybutler1
Employees Worked With
Other Employees :
Brandon Cashmore
August 26, 2019
Great sales service - quick process The sales team is super nice and flexible and will work to accommodate your schedule and needs. Final process to buy is quick and easy. Large selectio The sales team is super nice and flexible and will work to accommodate your schedule and needs. Final process to buy is quick and easy. Large selection of new and pre-owned vehicles. More
by Peter
