Kline Nissan

HORRIBLE SERVICE: i bought a pre-owned titan from HORRIBLE SERVICE: i bought a pre-owned titan from kline. i noticed that they didnt change the oil before selling it to me, so i brought it to their HORRIBLE SERVICE: i bought a pre-owned titan from kline. i noticed that they didnt change the oil before selling it to me, so i brought it to their service department to get it changed. when they changed the oil & returned the truck to me, something didnt feel right. sure enough, it wasnt 10 miles later that my truck began smoking badly before it came to a grinding hault. i had the truck towed back to kline, and the next day went in to see what had happened to the engine. it turned out, that the transmission hose was severed, and has leaked out all of the transmission fluid. the service advisor said it was my fault, and charged me for all the repairs. I WILL NEVER GO BACK More

Dealership employees refuse to return calls. Front desk help does not know how to transfer calls to voice mail. Worst experience I've had in a long time. Will not go back. help does not know how to transfer calls to voice mail. Worst experience I've had in a long time. Will not go back. More

The gentleman that answers the phones for parts goes beyond my expectations. The tall, heavy set, older gentleman at the parts counter doesn't even come close. I asked him a question and he gave me a beyond my expectations. The tall, heavy set, older gentleman at the parts counter doesn't even come close. I asked him a question and he gave me a guess answer. I had to ask him to verify for me. Vehicles are not cheap. I expect accurate answers not guesses especially if it only takes a minute to ask one of the qualified techs. Also, the young cashier lady was not very friendly. She didn't even thank me for my purchase. I have been in the retail business for many years and I can honestly say they did not come close to displaying good customer service. I wish I would have gotten the gentleman on the phones name. He is the only reason I go back to Kline. As soon as another dealership becomes available I will never go to Kline unless they change. I will gladly drive 30 minutes out of my way and give someone else who cares my business. More

My experience dealing with Adam with an overall good experience. He was very businesslike. My experience with the business office mgr, however, was to be desired. She was very pushy and short with me a experience. He was very businesslike. My experience with the business office mgr, however, was to be desired. She was very pushy and short with me and my husband - telling us she was squeezing us in to get us out as soon as she could: even though I had made an appointment a week in advance to pick up our new car. As a result of her pushing us through the business process, it wasn't until I was on my way home that I realized she hadn't taken off the deposit I gave from our final price. More

Their salesme n are top notch, but their service and Their salesme n are top notch, but their service and parts employees spoil the experience. Most of them are rude and seem to make policy when it c Their salesme n are top notch, but their service and parts employees spoil the experience. Most of them are rude and seem to make policy when it comes to what they will charge for or warrant. I had to call Nissan headquarters customer service about an incident involving a new vehicle with less than 2000k. If their service dept personell were like their salespeople, they would be an outstanding dealer. If I could do it all over again, I would not buy from them. More

Agreed to a sale with my credit union. Adam contacted my cell phone and took all the necessary information over the phone while I was driving to the dealership. He worked through his lunch hour with my wif cell phone and took all the necessary information over the phone while I was driving to the dealership. He worked through his lunch hour with my wife and I and another couple on another sale. He treated us very efficiently and professionally. A wonderful experience! Very busy place.....I can understand why. More

SUPER IN ALL RESPECTS...VERY EFFICIENT...DID NOT WASTE MY TIME. JAKE WORKED WITH ME OVER THE PHONE, AS I LIVED A FAIRLY GOOD DRIVE AWAY. DID NOT TRY TO SPEAK DOWN TO ME OR CODDLE....VERY RESPONSIVE AND VERY TIME. JAKE WORKED WITH ME OVER THE PHONE, AS I LIVED A FAIRLY GOOD DRIVE AWAY. DID NOT TRY TO SPEAK DOWN TO ME OR CODDLE....VERY RESPONSIVE AND VERY RESPECTFUL, NO GAMES. REALLY LIKE A DEALERSHIP AND SALES PERSON WHO WALK THE TALK...GREAT! More

From my first Rogue purchased in 2008, Kline of Maplewood has made me feel like family. Everyone is friendly and has a wonderful sense of humor - which makes it a delightful place to buy and service my car. has made me feel like family. Everyone is friendly and has a wonderful sense of humor - which makes it a delightful place to buy and service my car. I like the honest and new friendships I have made with the sales staff and service staff. - Keep up the good work. More

Adam was very helpful and made the extra trip from Duluth to Maplewood well worth the time. I will shop there again and recommend it to others without question. I had a small issue with a paint scratch and I to Maplewood well worth the time. I will shop there again and recommend it to others without question. I had a small issue with a paint scratch and I was able to get it repaired locally and then reimbursed. Even the body shop was impressed. More

Adam is the most professional auto sales person I ahve ever with with and i have bought lots of cars over the years. Kline is a notch or two above other dealers in overall attention to a customer much lik ever with with and i have bought lots of cars over the years. Kline is a notch or two above other dealers in overall attention to a customer much like Lexus. Congrats on doing a excellent job. I have bought three vehicles from Adam in the last three years. More